Smart DNS Proxy Reviews 5,778

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and value for money, highlighting its reliability and effectiveness over many years. The customer service stands out for its exceptional speed and efficiency, with many people noting that issues are resolved quickly, often within minutes, and that the staff are very helpful and caring. Reviewers appreciate the proactive approach of the support team, who keep them updated and offer solutions, making the overall user experience smooth and stress-free. However, some customers also noted occasional unreliability with certain streaming services and felt that customer service responses were sometimes generic or slow, leading to frustration. A few other people also felt that the setup could be complex and that the company didn't always communicate outages effectively, causing them to seek alternative providers.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising its excellence... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the excellent, fast,... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the speed and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Consumers find the user experience to be positive, with many reporting that the service works as intended and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using SmartDNS for 6 or 7 years now and it is a brilliant service. Works nearly all the time and on the rare occasions some service stops working, customer support is excellent and they'll g... See more

Rated 5 out of 5 stars

I’ve been using Smart DNS Proxy for a while now, and it’s by far one of the best choices I’ve made. It’s very easy to set up on multiple devices and offers a wide range of locations worldwide. What re... See more

Rated 5 out of 5 stars

Always quick help. I am talking minutes and not even hours. A strong ambition from support person to get all details clarified and willingness to communicate an extra loop of e-mails. So far, after ma... See more

Rated 5 out of 5 stars

I've been using Smart DNS Proxy for a few years and finally signed up for life due to the ability to stream content from a variety of geoblocked sources from around the world. Support has b... See more


Company details

  1. DNS Provider
  2. Internet Service Provider
  3. VPN Service

About Smart DNS Proxy

Written by the company

Smart DNS Proxy provides access to more than 400 global video and music streaming services online! Our Smart DNS service is faster than VPN, simpler to set up and works on almost any device including, PC, Mac, Smart TVs, Media Players, Tablets and mobile phones.

You may sign up to Smart DNS Proxy with a 14-day free trial period and test our network. Most favorite channels like BBC iPlayer, American Netflix, Amazon Prime, Hulu, HBO, Showtime, iTV, Zattoo and 400+ channels are available. Also you can find more information about accessing American Netflix here.

Smart DNS Proxy also provides a global VPN network for Internet traffic encryption and security. This feature is only available to our paid subscribers. Our VPN network is totally different from any competition. Our servers for SmartVPN technology provide you with access to global video and music streaming channels while encrypting and securing your Internet traffic.

We're providing 24/7 live chat and email support for our users. Also, for most technical cases, our engineers are on board to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dependable service

Dependable service, the odd time there is a service issue it's gets fixed very quickly. I have no hesitation in recommending the superb service provider

10 February 2025
Unprompted review
Rated 3 out of 5 stars

Not as good as previous resolutions

Not as good as previous resolutions of problems. One channel had stopped working and the support responses kept going around in circles suggesting the same things to try to resolve. They eventually stated that they no longer supported that channel on a Samsung TV. When I advised them that the channel didn’t work on ANY device not just the TV they then suggested the same things again as previously suggested. I had almost given up when suddenly the channel started working again, although I don’t think any of the suggested actions caused that. I asked support if they had in fact resolved the issue and got a vague answer.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Support was great

Support was great, all the right answers and instructions were clear, and fast under 20 minutes. Been a customer for around 3 years and will continue to be a customer. Great service

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Long time subscriber

I’ve been a subscriber for at least 4 years. Whenever I’ve had a problem it gets fixed fast! The service works and keeps on working! Highly recommended!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

I had trouble setting up on my new…

I had trouble setting up on my new WIndows 11 laptop and new Sony Bravia TV. The communication was responsive and detailed (step by step) and both devices are happily talking to my favourite sites in the UK. Happy customer!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

I've had the service for some time and…

I've had the service for some time and at first I had doubts but then it proved to be great in many aspects, from any of my friends steps into my house they're YouTube changes and other services, we live in the same community in Jamaica yet I can watch what they can't so they all come over for the Superbowl and more.. thanks for your service. I see you need to know from when I had the experience.. think I've been on this since 2022 it has changed how I view TV from then to now

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, they get back to you so quickly and will stick with you until whatever issue is resolved. I have been with them for years and the service is excellent too, I only experienced an issue after my router was changed (not their fault) but they took me through all of the steps until we got it fixed. 10/10

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Timely and simple

The experience meant i was taken through some procedures that were fairly easy and when sent to smartdns the reply was within a appropriate time.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

I can't fault these guys

I can't fault these guys. I opted to set up my router using the smart DNS and have access to pretty much everything. On the rare occasion that something goes wrong (usually the fault of a device, not the DNS), the team at SmartDNS are quick to help and have me back up and running in no time. 10/10

4 February 2025
Unprompted review
Rated 4 out of 5 stars

I have used multiple DNS proxy services…

I have used multiple DNS proxy services I recently started the smartDNS proxy; I had issues with a few apps. Their support team is great. The one good thing I noticed is that they accept if they have issues and rectify issues Some issues took longer than expected however they did solve my problem.

4 February 2025
Unprompted review

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