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Smart Dental Care Reviews 

1,825
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,587 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the incredibly friendly, welcoming, and professional staff who make every visit comfortable, especially for nervous patients. Consumers note that the dentists take time to explain procedures thoroughly and provide exceptional care during both routine and emergency appointments. However, some customers also noted difficulties with communication and reaching the clinic by phone. A few reviewers experienced frustrating delays, poor organization, or issues when trying to book and manage their appointments. Some people felt that online scheduling could be improved and that getting timely assistance was occasionally challenging.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the receptionists and dental teams as... See more

Service

Customers had positive experiences with service, often praising the quick emergency appointments, thorough... See more

User experience

People report high satisfaction with the user experience, highlighting smooth, comfortable, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that staff members are... See more

Booking process

Users describe ambiguous interactions with booking process, as many reviewers praised the fast, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Routine 6 monthly NHS checkup Greeted by friendly but professional receptionist. Expected a considerable wait as my usual dentist was absent but was called in shortly. Received exemplary treatment... See more

Company replied

Rated 5 out of 5 stars

I had the best experience of my life at this dentist! From the moment I arrived, everyone was welcoming, professional, and caring. Dr Chen was absolutely fantastic.kind, reassuring, and thorough throu... See more

Company replied

Rated 5 out of 5 stars

Had an emergency appointment today with Shiraz and Emma and they were so good, as a really nervous dental patient they put me at ease and never made me feel embarrassed or ashamed. Amazing work x

Company replied

Rated 5 out of 5 stars

Always been made to feel welcome at the Longridge practice. Tracy on reception is friendly & helpful. The dentist has always explained everything before starting treatment, when needed, at routine app... See more

Company replied


Company details

  1. Dentist
  2. also in
  3. Cosmetic Dentist
  4. Dental Implants Periodontist
  5. Periodontist

Written by the company

At Smart Dental Care, we believe everyone deserves to feel confident in their smile. As a trusted local practice serving both NHS and private patients, we take pride in offering high-quality, affordable dental care to the communities we serve. What sets us apart? It’s the people. Our friendly, welcoming teams make every visit feel easy, while our experienced clinicians deliver outstanding care you can trust. Whether it’s a routine check-up or advanced treatment, you're in safe, skilled hands. With locations across the North West of England, Northern Ireland and Dublin and over 250,000 patients cared for, Smart Dental Care is proud to combine the personal touch of a community practice with the standards of a nationwide provider. We’re here for every smile – inclusive, compassionate, and committed to helping you look and feel your best.

Everyone Deserves to Smile

Written by the company

We’re Here to Make It Happen
At Smart Dental Care, we believe exceptional dentistry should be accessible to everyone. Our focus is on delivering high-quality care in a supportive, professional environment where patients feel valued and confident in their treatment. Affordable & Accessible Dentistry We provide high-quality dental care that remains within reach, offering flexible options designed to suit different budgets and clinical needs—without compromising standards. We Care for People, Not Just Teeth Our priority is how you feel. Every patient is listened to, respected, and supported, ensuring you leave feeling confident, informed, and genuinely cared for. Compassionate, Personalised Care No two smiles are the same. Our approach is tailored, empathetic, and trust-led, with a strong focus on reducing anxiety and delivering care that feels personal. Complete Range of Dental Treatments From routine check-ups to advanced procedures, including dental implants, smile makeovers, gum treatments, sedation dentistry, and orthodontic aligners—we provide comprehensive care under one roof.

Looking for Affordable, Accessible Dental Care

Dental Essentials

Dental Essentials
Thousands are stuck on never-ending lists, watching their dental health decline while private care feels out of reach and unaffordable. We designed our Essentials Dentistry to help provide access to 1000’s of patients who cannot access NHS dentist, need convenient appointments but don’t want to pay private prices. Book your appointment online 24/7 – early mornings, late evenings or weekend appointments. No Gimmicks, No Hidden fees, No More Delays – Just great care you need, when you need it.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(1,825)

1,448 reviews in the last 12 months

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Rated 5 out of 5 stars

Tooth extraction can be a traumatic…

Tooth extraction can be a traumatic experience but I have to say that i felt well looked after and reassured throughout the whole process. Uncomfortable yes but minimal pain.

7 July 2026
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Reply from Smart Dental Care

Thank you for your thoughtful feedback. We’re delighted to hear that you felt well looked after and reassured throughout your tooth extraction. While we understand that this type of treatment can be daunting, it’s wonderful to know that our team helped make the experience as comfortable as possible with minimal pain. We truly appreciate your kind words.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Went into appointment early

Went into appointment early. Lovely dentist & nurse. Polite receptionists, great all round customer service.

7 July 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback. We’re delighted to hear that you were seen early and received such great care from your dentist and dental nurse. It’s also lovely to know that our reception team provided a polite welcome and that you enjoyed great all-round customer service. We truly appreciate your kind words.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Nice welcoming staff on reception

Nice welcoming staff on reception, no waiting time and friendly dental professionals

6 July 2026
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you received a warm welcome from our reception team, were seen without any waiting time, and found our dental professionals friendly. Your support is greatly appreciated, and we look forward to welcoming you again soon.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Superb care

Really appreciate the care that goes in to my appointments. Have had significant issues with my teeth due to a long term health condition and the service has been fantastic from my dentist Gita. Each exam she thoroughly checks my teeth but also my jaw tension and has given fantastic advice that has really worked. My daughter also has a tooth condition and the service provided to her has been outstanding. She loves going to the dentist and they have an incredible child led approach, explaining everything directly to her as well as me. All the staff from the receptionists to the dental nurses are friendly, helpful and considerate.

16 April 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback. We’re delighted to hear that Gita has provided such exceptional care and support throughout your treatment. It’s especially rewarding to know that her thorough approach, attention to your jaw tension, and helpful advice have made a real difference to your oral health.

We’re also thrilled to hear that your daughter has had such a positive experience. Helping children feel confident and comfortable at the dentist is something we take great pride in, and it’s lovely to know that our child-led approach has made her enjoy her visits. Your kind words about our reception team and dental nurses are greatly appreciated, and we’ll be sure to share your feedback with the entire team.

Best Wishes
Smart Dental Care Team

Rated 1 out of 5 stars

Completely shocked and baffled – left with an infection for 18 days!

UPDATED: Angela the practice manager contacted me to arrange a consultation so I can get it checked out tomrrow still not sure what happened but assuming its a mix up with protocol. I appreciate the support from Angela though...

I am absolutely fuming with the shocking service and complete lack of care from Newbank Dental Centre. I called today with an active, rapidly worsening oral infection and a severe, unmanageable foul odour coming directly from between my two front teeth. The infection has gotten so bad that my front teeth are feeling loose and I am terrified I could lose them.Instead of helping me, they booked me for a phone call 18 days away. The dentist completely refused to see me in person, guessing over the phone that I have a cold sore based entirely on an assumption. What makes no sense is that a cold sore would be completely gone in 18 days anyway, yet they still refuse to bring me into the surgery to physically check or save my loose teeth.They completely failed in their duty of care by refusing to offer a remote phone triage or an emergency prescription to help clear the infection, the smell, and save my teeth in the meantime. Leaving a patient completely abandoned with zero medical help for nearly three weeks is dangerous and negligent. I have officially taken this higher to the NHS Integrated Care Board. Avoid this place if you need actual urgent care.

6 July 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.

If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.

Rated 4 out of 5 stars

Everything went as planned no problems

Everything went as planned no problems. I have one question, I was told that I needed a filling and told the receptionist, who informed me that I would receive a text for my appointment. Well I think it has been forgotten or mislaid because as yet I have had no notification.

31 March 2026
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Reply from Smart Dental Care

Thank you for your feedback. We’re pleased to hear that your appointment went smoothly and everything went as planned. We’re sorry to hear that you haven’t yet received your appointment notification for your filling. Please contact the practice at your earliest convenience, and our reception team will be happy to check your booking and arrange your appointment if needed.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

They Are Very Professional.

30 June 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you found our team to be very professional. Your support is greatly appreciated, and we look forward to welcoming you again soon.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Efficient and polite reception staff

Efficient and polite reception staff, seen promptly, Nadia is lovely, gave great advice and did a superb job rebuilding a filling in a sparse tooth following loss of the previous very old one. Happy with Tovey Little and would definitely recommend Nadia.

3 July 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for your wonderful feedback. We’re delighted to hear that you found our reception team efficient and polite and that you were seen promptly. It’s especially lovely to know that Nadia provided excellent advice and did such a superb job rebuilding your filling. Your recommendation means a great deal to us, and we truly appreciate your kind words and continued support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

I attended on 2/7/2026 and I had…

I attended on 2/7/2026 and I had excellent treatment my Dentist Dr H Khalil is excellent she was wonderful. Everything about my visit was very good including all the other staff.

2 July 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for your wonderful feedback. We’re delighted to hear that you received excellent treatment from Dr H. Khalil and that she made your visit such a positive experience. It’s also lovely to know that you were pleased with the care and service provided by the rest of our team. We truly appreciate your kind words and support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Pleasant people.

Pleasant people.
Surprised when it was a dentist i had not seen before and didnt know anything about the change but he was friendly.Just my dentist had known me for years and knew all my problems.
Was given the choice of treatment and didnt feel pushed or rushed.

2 July 2026
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Reply from Smart Dental Care

Thank you for your thoughtful feedback. We’re pleased to hear that, although seeing a new dentist came as a surprise, you found them friendly and felt comfortable throughout your visit. We understand the value of continuity of care and appreciate your comments. It’s also great to know that you were given clear treatment options and never felt rushed or pressured into making a decision.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

The dentist was professional

The dentist was professional, thorough and friendly.

2 July 2026
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that your dentist was professional, thorough, and friendly. Your support is greatly appreciated, and we look forward to welcoming you again soon.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

The dental center “Tovey little dental”…

The dental center “Tovey little dental” is clean and tidy, the staff working on the desks and dental nurses are helpful and kind. Great place with amazing professionals working there. I recommend a 100%. Dr. Bialowas has been my family dentist for 13 years, and we couldn’t be happier with the care we’ve received. He is an outstanding professional with exceptional skills and a wonderful approach to his patients. His work is always of the highest quality, and he consistently takes the time to ensure every treatment is done with care and precision. Beyond being an excellent dentist, he is also a genuinely kind and caring person. I highly recommend Dr. Bialowas to anyone looking for a skilled, trustworthy, and compassionate dentist.

1 July 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback and for your family's trust over the past 13 years. We’re delighted to hear that you’ve consistently received such high-quality care from Dr. Bialowas. It’s lovely to know that his professionalism, skill, and compassionate approach have made such a positive difference to your family’s dental care.

We’re also pleased to hear your kind words about our reception team and dental nurses, and that you found the practice clean, welcoming, and well maintained. Your recommendation means a great deal to us, and we truly appreciate your continued support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Great reception staff

Great reception staff . Dentist was professional and polite fab service

26 June 2026
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you received fabulous service and found our reception team welcoming. It’s also wonderful to know that your dentist was professional and polite. We truly appreciate your support and look forward to welcoming you again.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Excellent care

I can’t say I enjoy having a filling, but it was quick and painless. Excellent care and a great team.

1 July 2026
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Reply from Smart Dental Care

Thank you for your lovely feedback. We’re delighted to hear that, although having a filling isn’t anyone’s favourite experience, your treatment was quick and painless. It’s wonderful to know that you received excellent care from our team. We truly appreciate your kind words and support.

Best Wishes
Smart Dental Care Team

Rated 4 out of 5 stars

Having been a patient for many many…

Having been a patient for many many years, I have had different dentists. They have all been very good. My present dentist is Muhammad, who is very kind and gentle. He comes down from his upstairs surgery as I am unable to climb stairs and I really appreciate that.

30 June 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback and for your continued trust in our practice over the years. We’re delighted to hear that you’ve had positive experiences with all of our dentists. It’s especially lovely to know that Muhammad’s kindness, gentle care, and willingness to come downstairs to accommodate your needs have made such a positive difference to your visits. We truly appreciate your kind words and support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, lovely staff and they keep you informed. I was in there like 10mins seen before my appointment time too.lovely dentist

30 June 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback. We’re delighted to hear that you received excellent service from our team and that you found everyone welcoming and informative throughout your visit. It’s also great to know you were seen ahead of your appointment time and had such a positive experience with your dentist. We truly appreciate your kind words and support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars
Smart Dental Care logo

Reply from Smart Dental Care

Thank you for your lovely feedback. We’re delighted to hear that you felt welcome and safe during your visit. Providing a comfortable and reassuring experience for our patients is very important to us, and we truly appreciate your kind words.

Best Wishes
Smart Dental Care Team

Rated 1 out of 5 stars

Very unprofessional

Very unprofessional
Have been left with a temporary filling in my mouth that needs full filling was told to come back in 2 weeks in March it is now the start of July and they keep giving appointments and cancelling a day or 2 before appointment date this has been going on months . Was also charged 100 euro for a consultation after stating on website and been told before it that the appointment was a free consultation. Very unprofessional in my opinion

26 March 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.

If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.

Rated 5 out of 5 stars

Dr Kahil explains everything

Dr Kahil explains everything, she is so calm and gentle that she makes me feel calm and stress free, on what would usually feel like a stressful occasion.

20 May 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback. We’re delighted to hear that Dr Kahil’s calm, gentle, and reassuring approach helped you feel relaxed during your visit. It’s lovely to know that she took the time to explain everything clearly and made what is often a stressful experience feel comfortable and stress-free. We truly appreciate your kind words.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

My whole family is registered with this…

My whole family is registered with this practice as NHS patients and have been for several years. We’ve all been well cared for. Appointments have always been available, all the staff are lovely and they even call the day before to remind you of your appointment.

7 April 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback and for your family's continued trust in our practice over the years. We’re delighted to hear that you have all been well cared for and that you’ve found our team friendly and appointments readily available. It’s also lovely to know that our appointment reminder calls have been helpful. We truly appreciate your kind words and continued support.

Best Wishes
Smart Dental Care Team

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