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Smart Dental Care Reviews 

1,821
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and dental teams are incredibly friendly, welcoming, and professional, making everyone feel completely at ease during visits. People truly appreciate how thoroughly procedures and treatments are explained beforehand, ensuring a very smooth, comfortable, and reassuring appointment every single time. Some reviewers were not happy with communication difficulties, citing occasional delays in getting through on the phone or securing prompt appointments when urgently needed. A few other people also experienced unexpected changes to their assigned practitioners or felt that certain treatments felt rushed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Users describe positive interactions with service, highlighting the friendly staff, prompt emergency... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that appointments are easy to make... See more

Customer service

People report positive experiences with customer service, highlighting that staff members are caring,... See more

Booking process

Clients share ambiguous opinions on booking process, with many consumers praising the fast, straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always been made to feel welcome at the Longridge practice. Tracy on reception is friendly & helpful. The dentist has always explained everything before starting treatment, when needed, at routine app... See more

Company replied

Rated 5 out of 5 stars

I have been with this same surgery for over 32 years now, in all that time I have never had a bad experience, I really look forward to going to my appointment. Due to the dental advice I’ve been gi... See more

Company replied

Rated 5 out of 5 stars

My experience at this practice is excellent and is, in the main, due to always having appointments with the same dentist. Both Dr Khalil and her dental nurse are always friendly, welcoming and Dr Khal... See more

Company replied

Rated 5 out of 5 stars

Really appreciate the care that goes in to my appointments. Have had significant issues with my teeth due to a long term health condition and the service has been fantastic from my dentist Gita. Each... See more

Company replied


Company details

  1. Dentist
  2. also in
  3. Cosmetic Dentist
  4. Dental Implants Periodontist
  5. Periodontist

Written by the company

At Smart Dental Care, we believe everyone deserves to feel confident in their smile. As a trusted local practice serving both NHS and private patients, we take pride in offering high-quality, affordable dental care to the communities we serve. What sets us apart? It’s the people. Our friendly, welcoming teams make every visit feel easy, while our experienced clinicians deliver outstanding care you can trust. Whether it’s a routine check-up or advanced treatment, you're in safe, skilled hands. With locations across the North West of England, Northern Ireland and Dublin and over 250,000 patients cared for, Smart Dental Care is proud to combine the personal touch of a community practice with the standards of a nationwide provider. We’re here for every smile – inclusive, compassionate, and committed to helping you look and feel your best.

Everyone Deserves to Smile

Written by the company

We’re Here to Make It Happen
At Smart Dental Care, we believe exceptional dentistry should be accessible to everyone. Our focus is on delivering high-quality care in a supportive, professional environment where patients feel valued and confident in their treatment. Affordable & Accessible Dentistry We provide high-quality dental care that remains within reach, offering flexible options designed to suit different budgets and clinical needs—without compromising standards. We Care for People, Not Just Teeth Our priority is how you feel. Every patient is listened to, respected, and supported, ensuring you leave feeling confident, informed, and genuinely cared for. Compassionate, Personalised Care No two smiles are the same. Our approach is tailored, empathetic, and trust-led, with a strong focus on reducing anxiety and delivering care that feels personal. Complete Range of Dental Treatments From routine check-ups to advanced procedures, including dental implants, smile makeovers, gum treatments, sedation dentistry, and orthodontic aligners—we provide comprehensive care under one roof.

Looking for Affordable, Accessible Dental Care

Dental Essentials

Dental Essentials
Thousands are stuck on never-ending lists, watching their dental health decline while private care feels out of reach and unaffordable. We designed our Essentials Dentistry to help provide access to 1000’s of patients who cannot access NHS dentist, need convenient appointments but don’t want to pay private prices. Book your appointment online 24/7 – early mornings, late evenings or weekend appointments. No Gimmicks, No Hidden fees, No More Delays – Just great care you need, when you need it.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,821)

1,444 reviews in the last 12 months

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Rated 4 out of 5 stars

Sam was really the star of the show

Sam was really the star of the show. Thanks to the staff and the nurse who were also fantastic

21 September 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback. It’s lovely to hear that Sam was the star of the show! We’re also delighted that the rest of the team and the dental nurse made your experience such a positive one. We’ll be sure to pass on your kind words.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Always been made to feel welcome at the…

Always been made to feel welcome at the Longridge practice. Tracy on reception is friendly & helpful. The dentist has always explained everything before starting treatment, when needed, at routine appointments & emergency appointments. I was seen the same day when I needed an emergency appointment, with treatment given there & then.

24 July 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for your lovely feedback, Nicola. It’s wonderful to hear that you always feel welcome and well looked after. We’re especially pleased that Tracy has been so friendly and helpful, and that your dentist takes the time to explain everything clearly. It’s also great to know we could help you promptly when you needed an emergency appointment.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Excellent experience

Booking process for Bee dental was a fast and straightforward online process for a new patient. I was very anxious at first after returning to dental care, I booked in for a check up with Kavitha, and I cannot praise Kavitha and her assistant Naseem enough! The reassurance, compassion and complete professionalism, I have received during my visit to these ladies has been absolutely fantastic! I was lucky enough to extend my check up to a scale and polish on the day too. These ladies were brilliant, talked me through the whole process taking a moment to reassure, and check in with me to check I was as comfortable as can be! I felt in such safe hands from the moment I walked into the room, and left feeling so confident and refreshed with my smile. Kavitha was lovely and clearly discussed my dental results in a detailed discussion. I would 100% recommend, thank you again Kavitha and Naseem😊

26 September 2026
Unprompted review
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Reply from Smart Dental Care

Thank you so much for sharing your experience, Athena. It’s wonderful to hear that Kavitha and Naseem made you feel reassured and comfortable, especially when returning to dental care after some time. We’re delighted that they took the time to explain everything clearly and helped you feel in safe hands throughout your visit. Your kind words and recommendation will mean a lot to them both! 😊

Best Wishes,
Smart Dental Care Team

Rated 1 out of 5 stars

I would never return here again I have…

I would never return here again I have a full medical card was charged €55 just for an exray despite I was there a week ago for a scale & polish why couldn’t they use those X-rays instead of charging me €55 I was told it was €350 to get out a wisdom tooth even though your entitled to two extractions per year on the medical cards what a total con I was told in the beginning it was a mistake and the cost would be €350 NEVER AGAIN!! In my life have I heard such garbage it’s all about the money!! Don’t GO HERE!!

22 September 2026
Unprompted review
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Reply from Smart Dental Care

Hi Dawn,
We are sorry to hear that you were unhappy with your experience.
For general clarification, routine X-rays taken during a dental examination are typically bitewing X-rays. These provide a different view from an OPG (panoramic X-ray), which may be required when a dentist needs a broader view of the teeth and surrounding structures.
Unfortunately, OPG X-rays are not covered under the Medical Card Scheme, and a private fee may therefore apply.
Wisdom teeth can also be more complex to treat or remove, and depending on their position and the clinical findings, a referral to an oral surgeon or specialist may be recommended. Private specialist treatment is not covered under the Medical Card scheme.
To protect patient confidentiality, we are unable to confirm or discuss anyone’s individual care, treatment or circumstances publicly. However, we would be very happy to discuss any concerns directly and provide further clarification.
Please feel free to contact the Practice Manager at hello@grangedentalclinic.ie so that we can look into the matter and respond appropriately.
Kind regards,
Grange Dental Clinic (Smart Dental Care)

Rated 5 out of 5 stars

Seen by my appointed time and treated…

Seen by my appointed time and treated with civility.

24 September 2026
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Reply from Smart Dental Care

Thank you for your feedback. We’re pleased to hear that you were seen on time and treated with courtesy and respect. We really appreciate you taking the time to share your experience with us.

Best Wishes,
Smart Dental Care Team

Rated 4 out of 5 stars

Good professional service from actual…

Good professional service from actual dentist and hygienist. Only downside is they request you put down a deposit for any future appointments. Have never had to do this in the past and don't intend to do in future. Have never missed an appointment,if anything the company has had to cancel appointments in the past due to staff problems.Maybe I should be compensated when this happens 🤔

6 November 2025
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Reply from Smart Dental Care

Thank you for sharing your feedback. We’re pleased to hear that you were happy with the professional care provided by your dentist and hygienist.

We also appreciate your comments regarding the deposit for future appointments and understand why this may be frustrating, particularly given your history of attending your appointments. We’ll make sure your feedback is noted and shared with the relevant team.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Friendly helpful staff

Seen on time, Friendly helpful staff. I came for check up i need some minor treatment which was done at the same time saving me a return visit .

23 September 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your lovely feedback. We’re pleased to hear that you were seen on time and found our team friendly and helpful. It’s great that we could complete the minor treatment during your visit and save you an additional trip.

Best Wishes,
Smart Dental Care Team

Rated 1 out of 5 stars

i went for first dentures(full) last…

i went for first dentures(full) last impression was told would feeel suctipon new detures fitted no suction and fall out of mouth told to put denture fix to keep them in
Not at all HAPPY WITH THE DENTIST WHO WAS DEALING WITH ME NOW FORCED TO SEE DENTAL HOSPITAL i am very nervous patient anyway no put to ease walked out no better off and so upset with experience
i am not happy with this dentist she not listening and feel spoken down to by her and uncomfortable

23 September 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.

If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.

Rated 5 out of 5 stars

Friendly Staff and an Excellent Dentist

Easy booking process. Contacted by staff with reminders about my appointment. Friendly service and a great dentist.

22 September 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your lovely feedback. We’re pleased to hear that you found the booking process easy and our reminders helpful. It’s also great to know you received friendly service and had a positive experience with your dentist.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Had an emergency appointment

Had an emergency appointment, for broken tooth/ filling fell out, had a filling as usual no pain, really friendly and comfortable environment, Thank you.

22 September 2026
Unprompted review
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Reply from Smart Dental Care

Dear Stuart,

Thank you for your lovely feedback. We’re pleased we could see you promptly for your emergency appointment and make the treatment comfortable and pain-free. It’s great to hear you found the team friendly and the environment welcoming.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Always a positive experience

Always a positive experience

22 September 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your lovely feedback. We’re delighted to hear that you always have a positive experience with us. We truly appreciate your continued trust and support.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service

16 September 2026
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Reply from Smart Dental Care

Dear Steven,

Thank you for your kind feedback. We’re delighted to hear that you received excellent service. We truly appreciate you taking the time to share your experience.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Put me at my ease

15 September 2026
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Reply from Smart Dental Care

Dear Brian,

Thank you for your lovely feedback. We’re delighted to hear that our team helped put you at ease and made your visit a comfortable one.

Best Wishes,
Smart Dental Care Team

Rated 1 out of 5 stars

Worst experience

Honestly, one of the worst experiences I’ve had with a clinic.
The front desk is absolute joke when it comes to answering the phone. You can call them 100 times and still struggle to get through to anyone. There is basically no communication.
Appointments are constantly being cancelled or moved, especially if they’re later in the day. I have had my appointments cancelled multiple times. Apparently, they’re “open until 7 pm,” but anything booked after 5:30 pm seems to be at risk of being cancelled or moved.
I was even called to confirm whether I was attending my appointment, only to then be told that the dentist had apparently left because of a “family emergency.” And this isn’t the first time I’ve heard the same excuse. After 5:30- family emergency is the only excuse.
If you’re advertising that you’re open until 7 pm, then patients should be able to actually have appointments until 7 pm. If late appointments can’t be honoured, just be honest about your actual opening hours instead of wasting people’s time.

Very poor organisation, terrible communication and extremely frustrating customer service. I definitely wouldn’t recommend this clinic.

24 August 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.

If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.

Rated 5 out of 5 stars

Professional

Professional, with friendly approach

14 September 2026
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Reply from Smart Dental Care

Dear Peter,

Thank you for your kind feedback. We’re pleased to hear that you found our team professional while also friendly and welcoming. We truly appreciate your comments.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Brilliant dentist

Brilliant dentist, relaxing atmosphere and informed every step of the procedure and any alternatives available. If you want a dentist it doesn’t get any better.

18 September 2026
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Reply from Smart Dental Care

Dear Lance,

Thank you for your wonderful feedback. We’re delighted to hear that you found your dentist brilliant and the atmosphere relaxing. It’s great to know that everything was clearly explained, including the treatment options available to you.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Love my dentists they are really nice

Love my dentists they are really nice, put you at complete ease, never had an issue with anything at all, recommend them to anyone who has no dentist

12 January 2026
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Reply from Smart Dental Care

Dear Matt,

Thank you for your lovely feedback. We’re delighted to hear that our dentists always make you feel at ease and that you’ve had such positive experiences with us. We truly appreciate your recommendation.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Just a check up

Just a check up. It felt thorough and the dentist was engaged with his questions and looking back on my past history. I was called in bang on my appointment time even though the surgery was pretty busy.
Back in 6 months 👍

17 September 2026
Unprompted review
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Reply from Smart Dental Care

Dear Terry,

Thank you for your lovely feedback. We’re pleased to hear that you had a thorough check-up and that your dentist took the time to review your history. It’s also great to know you were seen on time, even during a busy session. We look forward to seeing you again in six months! 👍

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Professional and friendly

Wonderful staff , friendly professional dentists .

18 September 2026
Unprompted review
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Reply from Smart Dental Care

Dear Patient,

Thank you for your lovely feedback. We’re delighted to hear that you found our staff friendly and our dentists professional. We truly appreciate your kind words.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Best care for customers

Good communication
Treating their customers with respect and kindness.
Clean and modern premises.
Always wants to do the best for their customers but providing the best care.

12 September 2026
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Reply from Smart Dental Care

Dear Pat,

Thank you for your lovely feedback. We’re delighted to hear that you appreciated our clear communication, respectful and caring approach, and clean, modern premises. Providing the best possible care is always important to us, and we truly appreciate your kind words.

Best Wishes,
Smart Dental Care Team

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