BE AWARE - they charge $50 for booking cancellation fee as there are no other company doing that except them and they did not even mention it when you book.
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Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the... See more
Company replied
Jennifer is an absolute gem in the world of travel agents! From the moment I contacted her, she provided exceptional customer service. Not only did she patiently explain the nuances between various... See more
We’ve been using Smartcruiser for many years now, and don’t intend to stop anytime soon. The agent we use is always quick to respond to us, and doesn’t make me feel stupid for asking stupid question... See more
Company replied
Company details
Written by the company
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560) Follow Us: Facebook: https://www.facebook.com/SmartCruiser/ Twitter: https://twitter.com/smartcruiser Instagram: https://www.instagram.com/smartcruiser/ YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
Contact info
4800 N. Federal Highway, Suite D-200, 33431, Boca Raton, United States
- 1-800-444-1560
- admin@smartcruiser.com
- smartcruiser.com
3.3
Average
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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We planned a family cruise to Alaska…
We planned a family cruise to Alaska and wanted to pay a week early. They were not equipped to do that. Once we did give them final payment which included payment for our airline tickets, could not change our airline seats because the payment to the airlines took over a week. Not what I expected.
7 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are sorry to learn you didn't have a smooth transaction. We would like to follow up with you directly to understand more of the specifics in your individual vacation. We do process payments earlier than when due if requested so we would like to understand what happened in your case. Because the air was booked through Royal Caribbean's air department, we have no control over that part of your transaction. Since we have live payment links and are available 7 days a week, we do want to learn why there was an issue for payment processing. We strive to provide excellent service and are disappointed to learn you didn't have that experience. We will contact you directly
Great pricing and excellent customer…
Great pricing and excellent customer service. Have used them for both European and Alaskan cruises.
7 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your business. We strive to provide our guests with excellent service and value. We look forward to you letting us plan that next cruise vacation
Agents at Smartcruiser aren't the best…
Agents at Smartcruiser aren't the best at calling you back in my opinion. I doubt I will use them for any future cruises. They never even follow up to see how you enjoyed your cruise. From now on, I will use my own personal TA who cares more and will ensure everything has gone well.
5 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback Laurie. We are sorry to read that you didn't have the level of experience we strive to provide our guests. We do care about each and everyone of our clients and want to provide great service as well as excellent value with discounts or onboard credit bonuses. We hope you will give us another opportunity to do better and have you take advantage of the extra financial benefits we offer.
Reply from SmartCruiser.com
Thank you for your feedback. We are glad to know you appreciate the service we provide. Here's to 'smooth' sailing when we plan your next cruise vacation.
I've booked numerous cruises thru Smart…
I've booked numerous cruises thru Smart Cruiser and have always gotten a great deal and outstanding service
4 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We strive to provide our clients with great service and excellent value. Thank you for your loyalty and we look forward to helping you with your next cruise vacation
I usually find the agents are quite…
I usually find the agents are quite helpful when I am ready to book. I usually know before calling where I want to be on the ship and where I’m going. We usually travel with several others and like our rooms to be close. Your agents always have been able to accommodate us! I would and have highly recommended them to our friends.
4 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad to know our knowledgeable agents have been able to assist you with the ships inventory and meet your needs. We appreciate your recommendation and referrals and look forward to helping you again
Outstanding company and staff!
Have dealt with the company for many years, specially with Sally Aronoff and some of the Mgmt team. They are great to work with and have a full commitment to customer satisfaction.
We have referred several friends and family to work with Sally and Smartcruiser.
3 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. The greatest compliment you can give to Sally and SmartCruiser is your referrals. We really appreciate that! We look forward to helping you again.
Great company to work with for all your…
Great company to work with for all your cruising needs.
3 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your kind words. We strive to provide great service and value to our clients. We look forward to helping you plan your next cruise vacation
Highly Recommend
Smart cruiser is my go to place for cruises. My agent, Kim Tuchek, is professional & friendly. She responds very quickly to any questions I may have. I'm never dissatisfied with the service Kim provides. She is an asset to Smart Cruiser!
3 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad to know you have appreciated Kim's services. We agree and happy she is part our the SmartCruiser team. We look forward to working with you again
My husband and I have been using…
My husband and I have been using smartcruiser for many cruisers
We use Robert for all our needs. He has been great with all the
information needed for a great cruise .
3 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty to SmartCruiser and Robert. We are happy to know he has assisted you with the details you need to enjoy your vacation. We look forward to helping you plan your next cruise vacation
The best offers
The best offers, the best agents. Always receiving a good service.
Thank you
2 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We strive to provide our clients with great service and excellent value. We look forward to helping you plan your next cruise vacation.
Great experience
Great experience. I have booked 8 cruises with these guys and they provide great customer service.
2 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate that you continue to use us to plan your cruise vacations. We pride ourselves on providing great service and excellent value to our guests. We appreciate your loyalty and look forward to assisting you again
Smart Cruises is excellent
Smart Cruises is excellent, with professional staff and superb service. Thank you all.
2 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad you appreciate our team of professional travel advisors. We strive to have a knowledgeable team ready to help you with your cruise vacations with great value.
I have used Smartcruiser several times…
I have used Smartcruiser several times and have always been very satisfied. Kim Tuchen is my travel consultant and I know she is a phone call away to the next cruise.
2 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad you enjoy working with Kim, she's great! We are sure she's at the ready for your next call. We look forward to helping you again
very good company
very good company, very good agents, reliability and personal attention.
2 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are happy to learn you appreciate our service. We look forward to helping you plan your next cruise vacation.
We are very pleased with the service we…
We are very pleased with the service we got from Sally Arnoff for a cruise in February this year. She was responsive and tried to help us work out the best air and land arrangements.
2 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. It's nice to know that Sally not only helped you plan your cruise vacation, but also helped you with other travel plans! Wow, that's great. We strive to provide great service and it sounds like Sally did that for you. We look forward to helping you again
Reliable professional and always there…
Reliable professional and always there to help
2 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your kind words and look forward to assisting you with your next cruise vacation
I have been working with Robert Webber…
I have been working with Robert Webber for years and couldn’t be happier. He has scheduled trips for me in the USA as well as Canada and Europe. On the few occcasions he hasn’t been available. He teemed me up with one of his associates who picked up the slack.
2 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are happy to know you have be happy with Robert's services. Our team works together to ensure our guests are satisfied. We look forward to helping you plan your next cruise vacation
We have been dealing with Robert at…
We have been dealing with Robert at SmartCruiser for many, many years. There are many travel agents available in my neighborhood here in Arizona but I consistently deal with Robert in Florida because he is helpful and fair in getting my family great deals.
1 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so happy you enjoy working with Robert. He cares about his clients and we do our best to ensure you have great value with your cruise vacation. We look forward to assisting you with your next cruise vacation
Always a very friendly and fast answer…
Always a very friendly and fast answer when you ask for some information. We book already for years with this company and would recommend them for your next cruises!
1 May 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your continued loyalty. We are pleased to read your found us to be prompt and friendly. We look forward to helping you plan your next cruise vacation.
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