Have made several purchases of the FFP2 masks and found them comfortable and fairly well sealing however the nose wire breaks after a few weeks and washes which then ruins the seal, especially if you... See more
Company replied
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See what reviewers are saying
I was thrilled with the outstanding service provided by SmartCover (Alvin Mathew) Thank you very much.
Ordered earplugs but they didn't arrive after almost a month so I had contact with customer support. At first the support wasn't very helpful but at second contact I was helped adequately. Most likel... See more
Company replied
So the latest smart cover masks are more comfortable and fit better. We have found the original ones with the white linening not to fit properly on faces and they slip down on peoples faces to easily... See more
Company replied
Company details
About SmartCover
Written by the company
About Smartcover
Great solutions to everyday problems.
Sleep, travel, study, productivity, and health.
We got you covered.
As you continue to choose SmartCover you’ll continue to make a difference in the lives of individuals around the globe. We are conscious of the people and communities they strive to serve and seek to give back in unique and creative ways.
Contact info
Reply from SmartCover
Hello William, we appreciate your feedback. Looking forward on your next purchase with us!
Fantastic masks and customer service
The masks are fantastic and all the family loves them. This was my second purchase and one of the ordered masks was missing from the package. Communication was very smooth and the missing mask was received in a separate package a few days after. Great customer service!
13 September 2021
Unprompted review
Reply from SmartCover
Hello Tania, thank you so much for your purchase and review! I am so happy to hear that all of the masks were a hit with the family. And thank you for mentioning how easy it was to communicate with us about missing items - we always want our customers to feel like they can reach out to us if anything comes up. Stay safe and healthy always!
Beware of 1st purchase discount
Ordered 3 masks to get a discount price with free delivery but if I applied the first time order discount worked out more expensive as carriage was charged!
12 September 2021
Unprompted review
Reply from SmartCover
Hi Peter, thank you for this feedback. We reviewed your order and we can confirm that no delivery fees were charged at all. This might be a misunderstanding, feel free to contact us at psn@viceroy.so if you need further help on verifying this matter. Looking forward on hearing from you again soon!
Great Masks and service
These masks are excellent. We have both version's and I couldn't recommend them enough. Very comfortable to and good for wearing on planes where you wear them for longer than you do in supermarkets for instance. The customer service you receive from Smart Cover is excellent. Very quick to respond to emails and offer good advice. they offer good discounts to for when you need to order more. Highly recommend this company.
12 September 2021
Unprompted review
Reply from SmartCover
Hi John, thank you so much for your review. It's a privilege to hear that our masks have been so helpful in your travels. I'm glad you found them comfortable and enjoyed the service we provide. If there is anything else we can do to help, please don't hesitate to let us know.
Easy site to navigate and to complete…
Easy site to navigate and to complete the order. Good information about the progress or the order.
10 September 2021
Unprompted review
Reply from SmartCover
Thanks for the feedback LH! We're so glad you had a great experience with our site and we hope to see you again soon. Stay safe and healthy!
Great customer service
Great customer service. I had a small issue with an order, when I contacted them I got a reply very quickly, and a follow up to make sure the situation had been resolved. Recommend.
10 September 2021
Unprompted review
Reply from SmartCover
Hello Carolyn, Thanks for the kind words! We're glad to hear that our customer service team was able to resolve your issue quickly and efficiently. Our goal is always to provide an exceptional experience, but we're not perfect - if there's anything else we can do to make your next order even better please let us know. :)
Very comfortable and really handy
Very comfortable and really handy! Super recommend!
9 September 2021
Unprompted review
Reply from SmartCover
Hi Bianca, thank you for recommending Smartcover! Glad you're happy with our product. Looking forward on hearing from you again soon!
This is by far the best FFP2 mask I’ve…
This is by far the best FFP2 mask I’ve tried (and I live in Germany where there’s a strict requirement of this type of mask for more than 6 months already). It’s light, easy to breathe through and the adjustable ears are perfect not to feel tension and get headaches as with normal ones. I keep on recommending them and people keep thanking me for the tip!
9 September 2021
Unprompted review
Reply from SmartCover
Hi Julim, Thanks for your kind words! We're so glad to hear you love our masks.
We design all of our products with the goal that they are easy-to-use and comfortable. And we're happy to hear that's what you experienced when using SmartCover. Thank you for sharing your experience in detail - it will help other people find the right mask for them too!
The SmartCover masks are great
The SmartCover masks are great - much less breathing resistance than with the disposable masks, smells better, feel soft. I have already recommended them to many friends and family.
And they are very accommodating and respond quickly if you have any problems. Thanks.
2 September 2021
Unprompted review
Reply from SmartCover
Hi Osterman, thank you for this feedback. We are glad you love the quality of our products. We appreciate your recommendation to your friends and family. Looking forward on hearing from you again soon!
These are the only masks I will wear!
These are the only masks I will wear!
Comfortable and easy to wear. Breathable.
If we have to wear masks forever these are my only choice.
Thank you SmartCover@
30 August 2021
Unprompted review
Reply from SmartCover
Hi Adele, thank you for the 5 star review! We're glad to know that we are your first choice when it comes to masks. Thank you for taking the time to leave this review, and please don't hesitate if there's anything else we can do for you in the future.
I recently purchased the reusable FFP2…
I recently purchased the reusable FFP2 masks as flying soon and concerned about the high transmission rates of the Delta variant. I have purchased a number of the cheaper reusable masks and have been delighted with both the comfort and protection and was rather concerned that the new ones would be more difficult to breathe through as I am asthmatic. I was thrilled to discover that they are as comfortable as the previous ones but with the additional protection. Thank you Smart Cover.
30 August 2021
Unprompted review
Reply from SmartCover
Hi Sonia, Thank you for your recent purchase of our FFP2 masks. It's great to know we've helped make your travel experience more enjoyable! Looking forward on hearing from you again soon!
Excellence in a mask
I have found no problems with SmartCover masks - in fact I can breathe with them much easier than any other mask. I am an essential service worker so I have my mask on most of the day. The people that work at SmartCover are there to help at any time and are very professional and compasionate when dealing with us all. Thank you for just being there.
28 August 2021
Unprompted review
Reply from SmartCover
Hi Sharon, Thank you for your review. We are happy to hear that SmartCover masks are working well for you and that the customer service team has been helpful in addressing any needs. We take pride in providing a high level of customer service, so it's great to know we're meeting your expectations! Have a wonderful day.
Restocking our masks
Restocking our masks after a long gap! An easy transaction with speedy responses. The masks are comfortable to wear, easy to wash out and very quick to dry.
28 August 2021
Unprompted review
Reply from SmartCover
Hi Bert, Thank you for taking the time to review our product. I'm so glad that you've had a positive experience with SmartCover!
I'll be sure to let our team know about your feedback and we're looking forward to hearing from you again in the future.
Smart Cover masks are super comfortable…
Smart Cover masks are super comfortable & give me confidence that they are protecting me as well as others! A great buy!
26 August 2021
Unprompted review
Reply from SmartCover
Hello Ms. Turner, we are glad that you are pleased with SmartCover. We look forward on hearing from you again! :)
Shipping took some time due to covid 19…
Shipping took some time due to covid 19 however their customer service is excellent. Item arrived same as the description provided. Good quality item very satisfied.
25 August 2021
Unprompted review
Reply from SmartCover
Hi Ethel, Thank you for your feedback. I'm glad to hear that our customer service was able to help answer any questions you had.
It sounds like the shipping time did not impact your satisfaction with the product but we're happy that it arrived as described! Looking forward on hearing from you again soon!
I love these masks
I love these masks. I travel in and out of London regularly and like the extra layer of cover, how easy they are to wear and breath through, and how well they wash. I've just received my third order of SmartCover masks. Unfortunately my order went missing in the mail but SmartCover was very quick to resend the order - great service, thank you.
23 August 2021
Unprompted review
Reply from SmartCover
Hi Bundle, Thank you for taking the time to share your experience with SmartCover. I'm sorry that your first order went missing in the mail, but glad we were able to quickly resend it for you.
I appreciate hearing how much you enjoy our masks and hope they make traveling more comfortable for you. If there's anything else we can do, please don't hesitate to reach out!
The FFP2 masks are great
The FFP2 masks are great. Adjustable ear elastics, nose bridge make for a good fit. Not quite as good a shape after washing but that's true of most reuseable masks. Recommended if you want to protect yourself (as well as others) now that some people aren't interested in protecting others. A touch expensive but look out for offers.
23 August 2021
Unprompted review
Reply from SmartCover
Hi Phil, thank you for your review and kind words about our FFP2 masks. I'm glad to hear that they are working well for you! We appreciate your really feedback. Looking forward on hearing from you again soon!
I find smart cover products( masks and…
I find smart cover products( masks and eye cover),
Are good value for money,of the highest quality,
& the masks have a very good safety recommmendation.
Therefore, i have no hesitation in recommending
Any of their products
22 August 2021
Unprompted review
Reply from SmartCover
Hi TC, thank you for the review. We appreciate your kind words and we're so glad to hear that our products are of such high quality and value. Looking forward on hearing from you again soon :)
Very good product and service Albert Harrison
Very good product and quick delivery thank you
21 August 2021
Unprompted review
Reply from SmartCover
Hi Albert, thank you for your purchase of SmartCover. We're glad that it met with your expectations and look forward to hearing from you again in the future!
Always correct
Always correct, very good quality products, I recommend smartcover without hesitation 🔥
17 August 2021
Unprompted review
Reply from SmartCover
Hi Sam, thanks for taking the time to review your experience with us! It's always a pleasure to hear from our customers and we're delighted that you have such a positive experience with us. We hope to see you again soon!
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