Exceptional service from Rachel at Smartcard........ Very professional service from Rachel, quotations sent very quickly, best prices obtained, nothing was too much trouble. Have used this company... See more
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We have used Smardcard for several years now and always got good service. Unfortunately, this year some confusion appeared in the ordering process. During Rachel Ward's annual leave absence, no-one w... See more
Company replied
Reached out to get advise for a new pass card printer. We have received a first class service from a technical as well as a customer service perspective. Looking to have Smartcardstore approved as a s... See more
Company replied
Why doesn't the internet work when I need it and I'm out, at the same time I have paid for unlimited calls, messages and internet! You cheat customers and you are not able to solve it !! If the cust... See more
Company replied
Company details
Written by the company
The Smart Card Store Ltd has a wealth of experience within the high tech security and ID card production industry, working directly for and with the world's leading manufacturers. Established in 2006, we now regularly supply to a customer base of over 8000 small, medium and large businesses, local authorities and educational establishments throughout the UK and Europe. Our clients include The Royal Household, McDonalds, Microsoft, HM Prisons, Sony, Siemens, Tesco, Dixons, Ford, BP, Ministry of Defence, NHS, plus hundreds of Universities, Colleges, Hospitals, Government Organisations and Local Authorities. Our popularity amongst our client base stems from our ability to meet their needs be it for free technical assistance, next day delivery of supplies or impartial guidance with choosing the right product to suit their requirement. Click here for more http://www.smartcardstore.co.uk/our-customers We work with the world’s leading manufacturers and distributors to provide our customers with the best choice at the best price and always with the best advice. Our job has been made easier by having such a great customer focussed team, tight relationships with key suppliers and of course our fantastic customer base, who come back to us time and time again, even in a modern marketplace so full of choice. We keep the majority of items on this website in stock for next day delivery and ALL products benefit from our Best Price Promise: We will beat any competitor’s price providing we are not making a loss on the sale. We appreciate that today’s market place is full of choice and we don't want to miss the opportunity to become your supplier! Therefore, if you have been quoted like-for-like products elsewhere at a lower price we'll beat it, so long as we're not making a loss. We look forward to the opportunity to work as your preferred ID supplier.
Contact info
Unit E3, Knoll Business Centre, Old Shoreham Road 325-327, BN3 7GS, Hove, United Kingdom
- 0845 5190 252
- sales@smartcardstore.co.uk
- smartcardstore.co.uk
4.1
Great
105 reviews
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This company hasn't invited customers recently, so reviews may not be representative
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Smartcardstore provided decent service…
Smartcardstore provided decent service overall, though there were some hiccups with communication during staff leave and IT issues. These delays affected our ordering process, but once resolved, delivery and service were prompt. Rachel was particularly helpful and knowledgeable throughout. While not flawless, the support was appreciated. A mixed experience, but the team did their best in the end. ***
26 February 2025
Unprompted review
Why doesn't the internet work when I…
Why doesn't the internet work when I need it and I'm out, at the same time I have paid for unlimited calls, messages and internet! You cheat customers and you are not able to solve it !! If the customer doesn't pay on time, they immediately turn off everything, it's easy for you, isn't it?! You don't need the internet to work in the city, you don't have the strength to fix it, but you take money automatically, what you do is rubbish, no professionalism!!!
23 October 2024
Unprompted review
Reply from Smartcardstore
Dear Marian,
Many thanks for writing a review, however having taken the time to read through your feedback, I think you may have the wrong company here.
The Smartcard Store are specialists in ID and Access control solutions and do not supply; internet, calls and messages as is suggested through your review.
We hope you manage to have your challenges resolve through the correct company.
The Smartcard Store Team
Excellent customer service
Excellent customer service, competitive pricing and super fast delivery, would highly recommend Smartcardstore
24 July 2024
Unprompted review
Reply from Smartcardstore
Dear Lorraine,
Many thanks for taking the time to provide us with a 5* review. It is great to hear you have experienced the high levels of customer service, delivery and pricing that we strive for all of the time.
If we can help with any further expert advice, please let us know and we will be very happy to help.
The Smartcard Store Team
Rachel's knowledge is immense
Rachel's knowledge is immense. She went through a few options knowing that we had a very obsolete card printer and what we could replace with. There were 2 options and the supply, delivery and installation was very quick.
We were hoping to pay via account but the timings were slow at our end so Rachel was quick to get us switched to payment by CC with no fuss.
Rachel if you see this you are a credit to Smart Store Ltd. Thank you
24 June 2024
Unprompted review
Reply from Smartcardstore
Dear Sam,
Many thanks for taking the time to write us a 5 * review. We are very pleased to hear that you have received the high levels of product knowledge and service we strive to deliver all of the time. We will be sure to let Rachel know your great feedback.
Should you need anything further please do not hesitate to reach out to us again and we will be happy to help.
The Smartcard Store Team
Professional and speedy service.
Professional and speedy service
Thank you
Steve Mason
13 November 2023
Unprompted review
Reply from Smartcardstore
Dear Steve,
Many thanks for taking the time to write us a 5* review. It is great to hear you have received the high levels of service we pride ourselves in.
Should you need anything else please do not hesitate to contact us further.
The Smartcard Store Team
Smartcard is very good even when problems occur
We have used Smardcard for several years now and always got good service. Unfortunately, this year some confusion appeared in the ordering process. During Rachel Ward's annual leave absence, no-one was there who was able to resolve this problem. I was told that due to IT problems, which lasted for over a week, no-one could look into the system. This unfortunately led to a delay.
When Rachel returned though everything was dealt with rapidly. The communication via email and phone was very prompt. All parties involved in the process worked very fast and we received our product within 10 days. Thank you everyone - this was much appreciated.
20 September 2023
Unprompted review
Reply from Smartcardstore
Dear Sylvia,
Many thanks for taking the time to write a review of your recent experience of the Smartcard Store, we really do appreciate your feedback. I am sure the next time you need to order something, we are very confident that we will be able to demonstrate our high levels of service.
We look forward to helping you out on the next order.
The Smartcard Store Team
Excellent Service and Customer Support
This is the first time that we have used this company. We were looked after by Rachel Ward, Key Account Manager who has been extremely helpful and provided all the information we required to make the best purchase for what we were looking for. Excellent service from start to finish.
13 September 2023
Unprompted review
Reply from Smartcardstore
Dear Helen,
Thank you for taking the time out of your day to write us a 5* review, we really appreciate you doing so.
It is great to hear that you have received the high level of information, advice and guidance that we pride ourselves in at The Smartcard Store. We will be sure to pass these kind words onto Rachel Ward.
When you need anything further please do let us know and we will be very happy to help.
The Smartcard Store Team
Fast and reliable service
I am a regular customer and I always find the service fast, efficient and reliable. The price match promise is a useful added bonus!
8 September 2023
Unprompted review
Reply from Smartcardstore
Dear Will,
Many thanks for taking the time to write us a 5* review. We are very pleased to hear that you have received the high levels of service we pride ourselves in.
Of course if we can help you with anything further please do not hesitate in reaching out and we will be very happy to help.
The Smartcard Store Team
This company is fantastic
This company is fantastic. I recently needed a big batch of cards. We were desperate and Rachel managed to fast tract the cards to me in great time.
Great service!
29 June 2023
Unprompted review
Reply from Smartcardstore
Dear Janet,
Many thanks for taking the time for writing us a 5* review, we really do appreciate it. We are very pleased that Rachel has managed to support you with your supply of cards and we have exceeded the quoted production lead time too. We will be sure to pass your kind words onto Rachel too.
Of course should you anything further please do let us know and we will be very happy to help.
The Smartcard Store Team
Good Customer Care
First time buying from Smartcard and we will use their services again. Account manager Rachel was very helpful and patient. We received our delivery on time.
Thank you Rachel and Smart Card Store!
17 June 2023
Unprompted review
Reply from Smartcardstore
Dear Charles.
Many thanks for taking the time to write a 5* review and it is great to hear you have received the high levels of advice and support. We will be sure to let Rachel know you feedback!
If there is anything else we can help you with please do let us know and we will be happy to help.
The Smartcard Store Team
Excellent experience
Thoroughly professional and helpful service from beginning to end. High quality products and excellent customer service
24 April 2023
Unprompted review
Reply from Smartcardstore
Dear Mark,
Many thanks for taking the time to write a 5* review for us, it really is greatly appreciated. We are pleased to hear you have received the high levels of service and advice we pride ourselves in.
If there is anything else we can help you with please do let us know.
The Smartcard Store Team
Excellent Service!
We have been using Smartcard for quite some time now and our Account manager Rachel delivers the type of service that you would expect and more. Always a pleasure!
24 May 2023
Unprompted review
Reply from Smartcardstore
Dear Steve,
It is excellent to hear you have received the high levels of customer care and attention we aim to deliver all of the time. We will be sure to pass this 5* feedback onto Rachel.
Of course should you need anything further please do let us know and we will be very happy to help.
The Smartcard Store Team
Our account manager was so helpful and…
Our account manager was so helpful and friendly.
She kept me updated and was very professional and a asset to The Smart Card Store.
25 April 2023
Unprompted review
Reply from Smartcardstore
Many thanks for taking the time to write us a 5 * review, it's fantastic to hear you have received the high standards of care attention we pride ourselves in.
We will be sure to let Rachel know you kind feedback.
If we can help you with anything further please do let us know and we will be very happy to help.
The Smartcard Store Team
We are a football league on the Wirral…
We are a football league on the Wirral we are the largest junior and mini soccer league
I done a search and found yourselves.I received a call back from Raechell she asked what do I need she went through it all, now this has been going on since the end of February Raechell was more than professional in her roll and she was easy to talk too and made me aware of what stage I was at know we have a treasurer who unfortunately is a dinasor so finally today I arranged one of the committee men to pay for it and then claim it back even though she gave me 3 options on how to pay as I said it was nice and easy to make calles to her any questions she would put my mind at ease
21 April 2023
Unprompted review
Reply from Smartcardstore
Dear Keith,
Many thanks for taking the time to writ us a 5* review. It's great to her you have received the high levels of Customer Service, from Rachel, that we pride ourselves in and we will of course pass this feedback on to her.
Should you need anything further please do not hesitate in contacting us further and we will be more than happy to help you.
The Smartcard Store Team
Everything has been great
Everything has been great, prompt and helpful service, with everything clearly explained!
20 April 2023
Unprompted review
Reply from Smartcardstore
Dear Linda,
It's great to hear you have received the very high level of service we aim to delivery all of the time. We really appreciate you taking the time out of your day to write us a 5 star review, so thank you for this.
Should you need anything further please do let us know and we will be more than happy to help.
The Smartcard Store Team.
Quality products and speedy turnaround…
Quality products and speedy turnaround times. Helpful staff too!
17 April 2023
Unprompted review
Reply from Smartcardstore
Dear Karen,
Many thanks for your 5* review and for taking the time out of your day to write one for us. We are very pleased to hear you have received the high standard of service and product we pride ourselves in.
Should you need anything further please do let us know and we will be very happy to help.
The Smartcard Store Team
Helpful and knowledgable
They were very helpful and quick to respond to my order, which was delivered quickly. They provided no-nonsense advice and deep knowledge of there supplies that I trust.
14 April 2023
Unprompted review
Reply from Smartcardstore
Dear Customer,
It's great to hear you have experienced the high levels of service and advice we endeavour to offer all of the time.
Of course if we can help you with anything else do let us know.
The Smartcard Store Team
Professional and friendly service!!
I am still waiting Delivery of some of the products (not an issue just a longer lead time on the product i wanted), But I must say that the service up to now has been great, I have been dealing with Rachel in sales, the process has been easy, professional and caring, she has been there every step of the way, offering advice and help - Thank you Smartcardstore, and Rachel!
24 March 2023
Unprompted review
Reply from Smartcardstore
Dear Patrick,
Many thanks for taking the time to write us a 5* review, we really do appreciated it. We are super pleased to hear you have received the very high levels of service that we stive for to offer.
We will be sure to pass your kind words across to Rachel!
Of course if we can help you with anything else do let us know.
The Smartcard Store Team
Smartcardstore provide excellent…
Smartcardstore provide excellent customer service. We have used them for many years for our ID supplies and any issues that may occur are resolved straight away.
Our Account Manager, Rachel Ward is very helpful and a pleasure to work with supporting you from first enquiry to delivery.
20 March 2023
Unprompted review
Reply from Smartcardstore
Dear Kay
Many thanks for taking the time to write us a 5* review, it really is appreciated. We are very pleased to hear you have received the very high levels of customer service and advice that we stive for.
We will be sure to pass your kind words across to Rachel!
Of course if we can help you with anything else do let us know.
The Smartcard Store Team
Thomas Sundblad has been incredible!
Thomas Sundblad has been incredible!
Since day one when I called up and enquired about one of the IDP Smart Printers he was informative and ensured that it was the right printer that I needed.
Also when I had a issue with one of the ribbons that was ordered he was honest and advised the steps that should be taken to get this resolved.
Thank you Thom!
16 March 2023
Unprompted review
Reply from Smartcardstore
Dear Adam,
Thank you for taking the time to write us a 5* review! It's great to hear you have received the high standards of support and advice we pride ourselves in. We will be sure to pass on your kind comments to Thomas.
Should you need anything else please do let us know and we will be very happy to help.
The Smartcard Store Team
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