SmartBuyGlasses logo
Visit website

SmartBuyGlasses Reviews 2,579

•
TrustScore 4.5 out of 5

4.7

Glasses Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often highlighting that items are genuine and arrive in perfect condition. Many appreciate the competitive and reasonable pricing, finding them much better than other retailers. The delivery service is frequently described as fast and efficient, with many consumers receiving their orders quickly. Additionally, the customer service is often commended for being outstanding, helpful, and responsive. However, some customers experienced delays with their deliveries, noting that it took longer than expected for their items to arrive. A few people also mentioned issues with frames, such as receiving a defective frame or finding that a chosen frame required new, more expensive lenses.

What people talk about most

Product

Clients share positive opinions on product quality and authenticity. Many reviewers praise the high quality... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and smooth... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality, design, and... See more

Price

Consumers find price to be positive. Many reviewers praise the competitive and reasonable pricing, often... See more

Service

Users describe positive interactions with service. Many reviewers praise the fast, efficient, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great after sales @ SBG --> I have bought prescription glasses several times at SmartBuyGlasses due to their vast product portfolio and great service. My latest pair broke due to a production issue bu... See more

Rated 5 out of 5 stars

Great and seamless experience Smartbuyglasses is very good, prices are reasonable with a broad array of glasses options. The customer service is also very friendly and responsive. I got what I want... See more

Rated 5 out of 5 stars

The frame was delayed reaching the location where the lenses were inserted, but I told the company about a deadline I had and they made sure that I got the glasses in plenty of time. Can't fault them,... See more

Rated 5 out of 5 stars

As a loyal customer from China, this shopping trip was very enjoyable. The glasses I bought were not only of perfect quality, but also very affordable and competitive in price. We will be back soon. I... See more

Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

自2006年起,SmartBuyGlasses已經成為網上售賣眼鏡的市場領導者。隨著提供多元化的設計師眼鏡,太陽眼鏡及隱形眼鏡選擇,SmartBuyGlasses 已經向成千上萬個滿意我們的客戶寄付眼鏡。

SmartBuyGlasses Hong Kong Details

Written by the company

180個眼鏡品牌
在SmartBuyGlasses我們擁有最多的在線設計師眼鏡，提供超過80,000種產品和180個品牌。
100日內退貨
如果你對你的眼鏡感到不滿意,我們樂意為你提供100日內退換貨政策。由你接收訂單日開始計算
24個月保養
我們獨有的24個月保養包括了所有太陽鏡和眼鏡在製造商生產時出現的缺陷。至於隱形眼鏡,我們有3個月的保養期。
買一副，捐一副
你的購買對一個人的生活產生了令人難以置信的改變！當你從我們網站購買一副眼鏡時，我們會向需要幫助的人們贈送一副眼鏡。

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

my received item like

The item I received appears to be used. There are noticeable black scuff marks on it.

22 April 2026
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hello Cecilia,

I hope you’re doing well.

I’m reaching out about your recent order with us. I understand your concerns and want you to know that I’m here to help make things right.

I’ll follow up with you privately via email to assist and resolve this matter.

Have a wonderful day!

Best regards,
Romar

Rated 5 out of 5 stars

Great after sales @ SBG --> new glasses under warranty!

Great after sales @ SBG --> I have bought prescription glasses several times at SmartBuyGlasses due to their vast product portfolio and great service. My latest pair broke due to a production issue but since they were still within the 2-year warranty period I got a new pair delivered with priority - no questions asked. So not just great sales but also great after sales. Kudoos + looking fwd to my next buy ;-) Paul

2 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look