Smartbox Reviews 274

Easy and convenient way to store your belongings with minimal damage to items. Only downside was our garage shelves got bent due to possible weight of another container being stored on top.

Very professional! Friendly people with great communication:)

The team was professional and courteous. The only thing that let them down was that they turned up a few hours later than expected but they did let me know so not a big problem. Overall a very good experience

what a rude customer service, i just called around 1.30pm, the guy was so rude, if you had a bad day, do not pass away to your customer

Over many years we have enjoyed a professional, courteous and helpful service. This extends all the way from the initial enquiry by phone through to the final delivery and unloading of our crate.

I did not make the payment in time to secure the smart box booking however, i needed this box do or die & I called & explained my urgency & staff accommodated & approved my contract.
I requested x 3 packing straps as an added extra, I was charged however I did not receive the straps. I emailed the company & an employee called to say my money would be refunded. It’s been 2 weeks & no refund has been returned.

Smartbox made the whole process incredibly easy. They were friendly, understood exactly what I needed, helped me review all my options, and stayed on top of everything from start to finish. Communication was open, clear, and consistent right through to job completion. A smooth and stress‑free experience.

A wonderful experience and the boys who packed our container were superb.
This is the second time we have used Smartbox and the customer service, containers and price are well worth the drive out to Greenacre. Couldn’t recommend them highly enough.

The smart box was easy to use and place all of my collectables away for the future in storage

Smart box were great to deal with - especially Liam who was always available to organised or explain things. Highly recommended

Exceptional service. We have a complex move, needing three month storage and an akward relocation into an apartment with no loading dock.

John and the smart box team were excellent. Great service and pricing, no hidden costs or bs. Straight forward. Transparent. On time. Proffesional. Exceeded our expectations. Highly recommend

Great service from the initial inquiry to delivery and collection of the storage unit. Wouls highly recommend, 5 stars. Thanks Smartbox!

I first made contact with the company on their website. Resulting to visit the operation centre to discuss my requirements.
The team at the centre was very helpful in offering advices and making booking for my pending move .
The Smartbox arrived on time on the date and was picked up after loaded.
I also ordered another Smartbox two month down the track , absolutely hassle free.
When it was time to return the boxes to our new location the drivers were not only punctual, they were able to manoeuvred the box up a narrow sloped driveway .
All in all , very happy with their services , and highly recommended to anyone who wants a hassle free store and move .

I have had a storage box with the company for the past two years. Customer service was very good on initial acquisition and continued to be so when accessing the box a number of weeks ago and again on delivery for the final move. The storage facility (Hallam) itself was clean and secure. My belongings on final delivery were also in original condition and free of dust so the boxes are well sealed. Highly recommended this company for storage and the professional handling. The only drawback was the positioning of the trailer for us to load as we were unable to safely attach the secondary ramp for loading. Staff member informed at pick up. Many thanks.

They were very efficient and time effective.i would have them again if I had to move. Sue Bisson

Smartbox is the smartest decision we could have made to help our family with our move. One box took the clutter out of our ho e before open homes to sell, the second and third boxes held our belongings safely whilst we waited for settlement for our new home. Each time, the team who delivered the box, and the team who helped move our belongings into the box were amazing. No fuss, incredibly polite and no detail was missed. No request I made was denied, they took great care and I cannot fault them. I highly recommend Smartbox - Richard, Liam, John and the whole team - you guys are amazing. Thank you!

Super simple signup and process. The staff came and loaded my Uber Smart Box in a little over 2 hours (2 bedroom apartment), and the fee included the first months storage fee. Great for those who are looking to move house / office easily and affordably. Highly recommended

This was the best way to move home, it easy, the staff are exceptionally helpful, would highly recommend it for anyone moving or wanting to store their belongings - its simply the BEST

Service was great and staff nothing is to hard fantastic experience thanks again

If I could give more than 5 stars, I would! I’ve worked in the storage industry for over 11 years, and I can honestly say SmartBox Storage is one of the best services I’ve ever come across. From the very first call, the team was professional, friendly, and genuinely helpful.

The boxes are solid, clean, and secure, and the delivery/pickup service made the whole process so simple. Being able to pack at my own pace without the hassle of driving back and forth to a storage unit is a game-changer.

After more than a decade in the industry, I know what good storage looks like and SmartBox Storage goes above and beyond. Absolutely a 10/10 service that I’d recommend to anyone