SmartPA Reviews 297

Hayriye was a pleasure to work with during her time supporting our forum. Nothing was too much trouble, and she went above and beyond to help. From pulling together detailed research to assisting with meeting planning and taking minutes, her support made a real difference. Thank you again, Hayriye, for your hard work and support!

Ended cooperation after several months of correcting commission statements for our advisers. Repeated silly errors in simple calculations and our team spent hours to check each commission statement which was frustrating and time consuming. And this all was £40 per hour charge to this company.

Cherry on the cake was - hear this - several days delay in providing commission statements for all my team due to national elections in Uganda and internet disruptions there. My people were not paid on time and SmartPA refused to refund charge for the job.

Beware!

I’ve worked with Gill [Skendaj] for the past 19 years!
For the first 10 years, she supported me and my husband whilst she was at a previous firm. Her responsibilities included inbox, diary and travel arrangements amongst others including personal family tasks.
For the last 9 years she has supported me as a Virtual Assistant at SmartPA with a CRM project cleansing my network of clients. She is incredibly reliable, organised, proactive and demonstrates the highest confidentiality. Communication is always clear and timely, and her support continues to save me time!
I trust her completely and would highly recommend her to anyone looking for a professional and dependable VA.

I’ve worked with Gill [Skendaj] for the past 6 years!
Her main responsibilities are diary, travel and events management for the team and holiday cover, she also covers ad-hoc tasks from ordering family flowers internationally to arranging couriers to pick up lost property 😊
She is incredibly reliable, organised, proactive and demonstrates the highest confidentiality. Communication is always clear and timely, and her support continues to save me time!
I trust her completely and would highly recommend her to anyone looking for a professional and dependable VA.

I’ve genuinely enjoyed working with Jo Martin and her team. The support has been calm, organised and incredibly valuable, especially when juggling multiple businesses.

Jo helps with my LinkedIn posts, which is something I’ve always struggled with, making it consistent and stress-free. When our bookkeeper left, Jo handled the onboarding of a replacement and managed the full handover, including systems and logins, without needing my involvement. That alone saved me a huge amount of time and headspace.

Jo also acts as a gatekeeper for emails, filtering what actually needs my attention, and supports me with any research I need, meaning decisions are quicker and better informed.

Overall, working with Jo and her team has given me clarity, reduced stress, and the confidence that things are being handled properly in the background. It’s practical, reliable support that genuinely makes running a business easier.

I’ve worked with Gill [Skendaj] for the past 8 years!
She has had a broad range of responsibilities including diary, travel and CRM management saving me time and organising at times very busy and complex schedule. She also covers a number of ad-hoc tasks such as sourcing, reviewing and booking a Spanish tutor more recently.
She is incredibly resourceful, reliable, organised, proactive and responsive. She also is very discrete and very attentive to confidentiality issues. Communication is always clear and very timely, and her support has been invaluable to me!
I trust her completely and would highly recommend her to anyone looking for an outstanding professional and dependable remote PA.

I've had the pleasure of working with Natalie and her professionalism, knowledge and customer service skills are above and beyond. Always on the ball, excellent advice and always gives top business service. You would be mad not to engage with Natalie.

I had a Power Hour session with Hayriye from SmartPA, and it was genuinely eye-opening. She took the time to really understand what I do in my business, how I spend my time, and where the bottlenecks were.

It turned out I was constantly busy, but not always productive. Hayriye challenged me to start tracking my time properly and focus on the work that actually moves the needle. It sounds simple, but it’s something most people (including me) overlook.

She also made me realise how much I was letting my emails control my day. Since putting her advice into practice, I’ve been far more intentional with how I work.

We had a follow-up call about a month later, which was great because it gave me a clear deadline to implement everything. That accountability made a huge difference.

Overall, a really valuable experience, straightforward advice, practical steps, and real results. Highly recommend.

“A truly reliable, resourceful, and detail-oriented VA who makes my work life easier.”
I’m an online fitness coach, and do everything in my business. I never thought about working
with a VA until I joined BNI, and realised that by delegating tasks that I didn’t want to do or aren’t
good at, would save me time and money in the long run.
I’ve been working with Hayriye and her associate Jamie from Smart PA for a few months now,
and they have been fantastic! I’ve wasted so much time trying to figure out how to create
landing pages and making emails look professional, and in just an hour Jamie did a much better
job than I could have done in a week.
Thanks to their support, I’ve been able to focus on the areas of the business that I love – helping
my clients achieve their goals and writing bespoke workout plans, and being able to reply
quicker to their questions! I feel like a weight has been lifted and I’m levelling up my business.
Jamie also increased my Instagram following and started conversations with my ideal client,
which is also something I didn’t have time for. The engagement on my account grew tenfold, and
the next stage is to have Smart PA do my social media posts with the wording and direction I give
them, as again – I don’t have the time or skills to make them “look pretty” but I know the content
is good.
They are there whenever I have a question, are super quick to reply (we even have a WhatsApp
group) and we have check in calls once a week. I feel so supported working with Hayriye and
Jamie, and I’m so glad I made the decision to work with them. I tell all my friends that they need
a Hayriye in their life!! Beyond her skills, she’s dependable, proactive, and a joy to work with.
I wholeheartedly recommend Hayriye from Smart PA to anyone looking for a dedicated and
professional assistant.
With warm regards,
Laura Caddy – Your PT in your pocket
Laura Caddy Lifts

I’ve been working with Nat for a while now, and I couldn’t be happier with the support she provides. She is professional, reliable, and always goes above and beyond to make sure everything is organised and running smoothly. From managing communications to creating newsletters to lead generations, she takes care of tasks with great attention to detail and initiative.

Her proactive approach saves me so much time and gives me real peace of mind knowing things are handled to such a high standard. I would absolutely recommend her services to anyone looking for a trustworthy and skilled VA.

Aga Stochnij's support in our small business has been a game-changer. Over time she has been able to take on more and more responsibilities. She manages our inbox, invoices, spreadsheets and more - all done to a high standard and promptly. Aga has great communication skills, is highly personable and always responds to any questions or queries very quickly. We can always rely on her organisational skills and professionalism.

Hayriye Mazzotta was really helpful. I was given 100+ pages of paediatric reports from when I got diagnosed with autism back in 1996, by the Great Western Hospital (in a bid to get evidence for an ADHD diagnosis).

Hayriye helped me to make sense of some very difficult handwriting and I was able to provide her transcriptions to the assessor, who helped me to get a diagnosis! 😁

DO NOT BUY A FRANCHISE
They promised to give a bonus client to guarantee income to cover your monthly cost - which never materialized and I wasn’t making enough each month. I raised it many times but nothing came of it. And then Covid happened so I definitely wasn’t getting anywhere with it.
This was the absolute worst decision to join this franchise and I still had to pay back the 15k loan with no business to help pay it back. Smart PA are absolutely scandalous!!
Believe the negative reviews on Google Maps…. Be careful!!

My family and I faced a serious case of negligence involving a major retailer. While I’m unable to name the company due to a non-disclosure agreement, the support we received from Hayriye was outstanding. Although not a solicitor (even though she absolutely should be), Hayriye brought a level of knowledge, professionalism, and practical insight that was instrumental in helping us resolve the issue without the stress, cost, or time of going through the courts.

Her guidance made the entire experience smooth and completely stress-free. The successful outcome we achieved together is a testament to her ability, and I truly believe there’s no limit to what she can accomplish in her SmartPA business and I would highly recommend Hayriye to anyone needing strong, knowledgeable support to navigate complex or challenging situations.

I was Introduced to Hayriye Mazzotta by Jo Martin after having a meeting with understood the areas that I could use a helping hand with and then the introduction was made I can't thank Jo enough for this introduction.
I am thrilled to take a moment to recognize Hayriye, my exceptional virtual assistant. From day one, she has consistently exceeded my expectations in managing all of my administrative tasks. Her attention to detail and organizational skills are truly remarkable, ensuring that everything runs smoothly and efficiently.

Hayriye possesses an impressive ability to anticipate my needs, often completing tasks before I even ask. Her professionalism and proactive approach make my workload significantly lighter, allowing me to focus on other important aspects of my business. Whether it's managing my calendar, handling correspondence, or organizing projects, Hayriye does it all seamlessly.

I genuinely can't ask for anyone better. Her dedication, reliability, and willingness to go the extra mile have made a substantial positive impact on my work life. I wholeheartedly recommend Hayriye to anyone in need of a highly skilled and dependable virtual assistant!

What a wonderful experience we have had with Rebecca. Her organisational skills are second to none and her work ethic and manner is incredible.
I have no concerns whatsoever about letting Rebecca deal directly with clients and would trust her to easily complete tasks within an allocated time and to an exemplary standard.

I'm sure I'm not alone in having multiple clients and a busy family life - all of which needs juggling over different and often incompatible systems. Tracy and Ellie managed to sort it all out and get a rythem to my diary and various commitments that gave me confidence in my work, through my confidence in them. Thank you.

Streamlined my business processes - Guido and Mandy made a bespoke Excel and Word system to help the business work efficiently and to ensure we have the right information readily available, in an accessible format, to provide the best service to clients. Cannot recommend highly enough, fantastic service throughout!

Holly has been supporting my practice for about the last six months. Her attention to detail, professionalism and response times have been extremely beneficial to the operation of my practice.

Her legal knowledge and background has greatly assisted on document preparation, file management and important tasks.

I would highly recommend her services.

Jo has been supporting my small businesses for around five years now, and I couldn’t do without her! At the start, she even had to train me on how to delegate properly, and since then, she has taken on a mix of regular admin tasks and project-based work.

She’s incredibly efficient, always on top of things, and not afraid to chase me when needed—which, honestly, I really appreciate! Her reminders and proactive approach keep everything running smoothly. If you're looking for a reliable, organised, and highly capable VA, I’d highly recommend Jo.