Smart Drainage Ltd Reviews 

150
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable, truly top-quality drainage and septic solutions provided to clients. Customers frequently mention that the staff members are always exceptionally helpful, polite, and professional, ensuring smooth and reassuring communication throughout the entire working process. People also deeply appreciate the prompt, highly efficient service carried out by the skilled team, especially when quickly accommodating unexpected drainage emergencies or complex tasks. Consumers note that residential properties are always left exceptionally clean and tidy, with tremendous care shown to protect the surrounding environment during every scheduled service visit.

What people talk about most

Service

Consumers find service to be exceptionally prompt, efficient, and professional, highlighting the polite... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole service was just great. They were not long in attending. They turned up on time with nice clean lorry and equipment. The driver was so helpful and decent and polite. He soon got on with the... See more

Rated 5 out of 5 stars

We were looking for a new company to empty our sewage treatment plant. An afternoon appointment was easily arranged over the phone and confirmed by e-mail. The tanker turned up on time as agree... See more

Rated 5 out of 5 stars

The various crews worked very hard in some extreme conditions dealing with a lot of rock which all had to be shifted by hand up some steep slopes. Always friendly and managed to put most of garden ba... See more

Rated 5 out of 5 stars

Smart Drainage both wrote a clear and helpful report on the drainage system of a house I was proposing to buy, helping me to avoid quite a headache. They also emptied the septic tank promptly and eff... See more


Company details

  1. Drainage Service
  2. Plumber

Written by the company

We offer efficient and competitive drain blockage clearances We solve repeat blockage problems Drain cleaning and Maintenance. We also cover the whole East Devon and Exeter area. High Pressure Water Jetting Services. Commercial and Domestic Tank Emptying Services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(150)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very prompt to reply with all…

Very prompt to reply with all communication. Very clear with both written and verbal communication. Took the time to explain the process, show the customer the problem, and was transparent with costs.
Personable and punctual as well!

17 December 2025
Rated 5 out of 5 stars

Good, fair service

Prompt reply to request, turned up on time. Advised me against extra work at the time to save me money. Worked efficiently and a fair price. Would use again

21 November 2025
Rated 5 out of 5 stars

Professional service

From my first telephone inquiry I have been impressed with how we have been listened to followed by professional, prompt action to diagnose the problem.
The report on our drainage system was thorough and we are now looking forward to the remedial work being done as recommended.

8 October 2025
Rated 5 out of 5 stars

Initial contact by phone

Initial contact by phone - staff polite and helpful.
On the day - vehicle arrived on time, staff member clear and polite about access needed. Work completed efficiently and cleanly.

30 September 2025
Rated 5 out of 5 stars

The men arrived on time

The men arrived on time, both introduced themselves with a handshake. They got on with the job quickly and quietly, no blaring radio! Finished on time and left everywhere clean and tidy!
Good job, many thanks.

23 September 2025
Rated 5 out of 5 stars

The crew were great

The crew were great, keeping mess to a minimum and tidying up after themselves daily. End result was a drainage system that works and came complete with a brief report and a plan of pipes I didn't know I even had. Can really recommend this company.

18 August 2025
Rated 5 out of 5 stars

We were extremely pleased with the…

We were extremely pleased with the service we received from Nigel at Smart Drainage on a pre-purchase drainage survey on a house we were looking to buy. He went above and beyond after spotting some non-compliance and poor quality workmanship, and ultimately saved us what could have been a huge financial shock if we had proceeded with the purchase unknowingly.

15 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look