Smallwood Home Reviews 

We have been using smallwoods for years, and we love their products! High quality products, delivered fast, and great customer service when you need it also. I had one print that did not come out correctly and they resolved it and sent me a new one without any hassle. Definitely will continue to order their products. I also love that the business feels like a family owned company!

I ordered family pictures from Smallwoods and was thrilled with the outcome! The canvas- like paper they use is a nice effect and the frame looks good. The framed prints are sturdy but are so lightweight to hang, which is a plus.
I did have an issue with just one of the prints in my order. I contacted customer support and submitted a picture to show the issue and with in hours, they responded and have a corrected print coming to me.
I have ordered some larger framed prints and no matter the size, the orders always come securely packaged and arrive in a timely manner.
I would recommend :)

Do not order from this company. I spent hundreds of dollars on photos and frames that were never delivered. When I contacted customer service, they offered no solution and took no responsibility for the missing order. They wouldn't even reprint and resend the items, despite the significant amount of money I had spent. Extremely disappointing experience and poor customer service.

My order quality was unacceptable. I’ve been waiting weeks now for a solution and they will not get back to me.they responded once saying a refund would be provided if I pay almost $20 for shipping to return the item. After I asked them to cover shipping I’ve gotten no response after reaching out multiple times.

My daughter has ordered several pictures from this company and loved it so much she recommended them to me. My husband and I just had several pictures from our trip to Scotland turned into very large artwork for our home and they were amazing. We were beyond excited and impressed with the final product that we will be ordering three more big photos from them. Their customer service is attentive and quick. At first the AI seemed intimidating but they made it so easy to use. It was wonderful. Not only is the quality amazing, it's also affordable. Finding affordable artwork is very difficult, but you will not be disappointed with this company. I highly recommend giving them a try.

Ordered prints not knowing they were coming in canvas that's why I didn't pick canvas. Pictures came out grainy and not clear. Customer support just told me they won't do anything about it. Definitely will be going else where.

Giving 1 star due to poor costumer service and damaged products that I can’t seem to get a response to. I spent over $400 on 9 prints. 3 came damaged. I contacted the company right away. About a week later they respond asking for more pics and said I had three days to send them or it was case closed. I sent the pics and a follow up email and have heard nothing. This is not my first time ordering from them but is definitely my last. Terrible costumer service!!

Well, I am a repeat customer of many years. Many wooden shaped family photo cutouts are on my walls- but with this order, I am not sure what happened- who quality checked my items, but someone completely AI changed my husband in the photos. Frighteningly, they changed details like my husbands tattoos, his shoes, gave him a mustache, took off his wedding ring, changed my dogs faces (tongues and heads are weird). In another photo they changed the logo on his hat, his lips, his teeth. They changed my glasses… they just did whatever they wanted. I am so disappointed! At first I thought I got someone else’s photos- but those photos were where I was. It was confusing! Why would I want to AI change my family photos? What in the AI F is going on here with your company? And these wooden cutout wall hangings are expensive! And take a long time! I am so disappointed

I am so happy with my 20x30 framed photos I ordered from Smallwoods. I ordered 3 of them all different photos, one of the pictures was a little damaged from shipping. I contacted them and within 7 I had a replacement at my door. Great customer service, beautiful product and fair prices! I will definitely order from them again and recommend to friends and family.

I would normally give five stars because I’ve always been extremely happy with Smallwoods. I recommend you to my clients all the time, and I have your prints displayed all throughout my home. My gallery walls are filled with your Smallwoods prints, and I’ve loved every order I’ve received over the years.
However, I placed an order over two months ago and only received five of the six prints I ordered. One print never arrived, and despite reaching out multiple times through email, I have received no response or update from anyone. It’s incredibly frustrating, especially considering how long I’ve supported and recommended your company.
Your prints are not cheap, and all I’m asking for is communication regarding the missing item. I truly hope someone will finally respond and help resolve this issue.

I ordered 5 square photo frames & prints, the prints were high quality and the frames are beautiful. One of the five looked blurry to me, I emailed their customer service and they worked with me to create a new print and quickly sent it out free of charge. 10/10 product & customer service

DO NOT ORDER from Smallwoods unless you want pictures where all you can see is the canvas. They also don’t care about returning customers, the print quality on my recent order was horrible and they told me sorry you ordered a custom print there’s nothing we can do for you. As for the quality, they changed their canvas cloth and they now absorb more of the ink which is why all you can see is the canvas. Seriously disappointed in the print I wish I would have spent my money elsewhere and the customer service is terrible they don’t care.

I did purchase express shipping and it did not come as quick as it had stated; however, customer service was quick to answer and update me on my order status. I am absolutely obsessed with the product I received!! I will definitely order again with a-little more patience the next time!

I was hesitant about ordering from small wood because of some of the reviews I read. I decided to take a chance and order framed 44x22 canvas for some photos on my children. (I ordered 3) . They were delivered with in the week and are also high quality. I almost cried at how big and beautiful they were. I would recommend small wood to anyone!

Worst photo prints I have ever purchased!!!!! This is a complete scam to the public. I paid extra for the mat and it is a printed mat on paper. When I asked about the mat quality of the print they said they don’t print on photo paper because it isn’t sturdy enough…not more sturdy than photo paper?? They also said they don’t refund custom products! I very print is custom. I will tell everyone I know not to use this company. It’s awful!!!

Told me I was in cancel/order change window and then replied after shipping I wasn’t. I have spent way to much money way to many times for them to do this. Won’t order here again.

The print quality is decent, however the frames will SEVERELY warp after a few months and they won’t stay on the wall. When i messaged them, they pretty much told me to they didn’t care and that stinks oh well.

Wonderful company with excellent customer service!! One of the two prints I received was a bit blurry (my fault on the image resolution), and after I reached out, Smallwoods immediately responded and have helped fix the situation in just a few days! I would recommend them to anyone!!

I had a problem with my order and Smallwood Customer Service took care of it quickly and got a replacement sent out within the week.

Their website is very confusing! I had no idea what I was ordering! They need clearer options and examples of the product you are getting and clearer pricing! Their website and ordering process feels misleading which is insulting to me as a consumer and customer.

I thought I was ordering framed canvas prints but instead received a cheap and grainy movie poster style print with a plastic covering! So disappointed! I have since learned this is a product they offer and they call it “acrylic frames” but they do not clearly explain what an “acrylic frame” actually is. I do not recommend the acrylic frames product… the light in your house reflects off the low quality plastic and you can’t see your image inside. In addition one of my images was oriented poorly within the frame and cut it off awkwardly at our “feet” - this also was not able to be noticed clearly on their website.

Fortunately, their customer service was kind and willing to work with me. After a phone call and a few emails I was offered the opportunity to return the product for a full refund or store credit. I chose store credit as I still want canvas prints and they were kind. The return process has not been simple. In a world where we are accustomed to the simplicity of Amazon returns, this has been quite a process. I have dealt with quite a few representatives at this point and many emails back and forth which has been time consuming and confusing.

I am confident that I will eventually receive the product I originally wanted but I would not recommend this company or order again. Website unclear and confusing and although their customer service was kind it has been too complicated and time consuming.