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Smallpdf Reviews 3,546

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TrustScore 4.5 out of 5

4.6

Electronics & Technology
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and tools for being excellent, user-friendly, and efficient, often highlighting how they simplify tasks like merging, converting, and editing documents. Many users appreciate the website's intuitive design and the speed with which it handles various PDF operations, making it a valuable resource for both personal and professional use. However, some people were dissatisfied with the subscription model, citing concerns related to billing and the refund process. A few other people also felt that the service was not suitable for their specific needs after signing up.

What people talk about most

User experience

Reviewers consistently express high satisfaction with the user experience, highlighting its ease of use and... See more

Product

Customers had positive experiences with the product. Many reviewers praise its consistency, quality, and the... See more

Service

People report ambiguous experiences with service. Many reviewers praise the service as useful, fast, and... See more

Subscription

Customers consistently note ambiguous experiences with subscription. Many reviewers report being charged for... See more

Website

Clients share positive opinions on the website, praising its speed, user-friendliness, and intuitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Product & Tools I've been using Smallpdf for my small media arts company for 5 years. Their tools are very affordable, user-friendly, time-savers that allow me to adapt and execute document... See more

Rated 5 out of 5 stars

I have been using small PDF for many years now. I appreciate how easy it is to use, and how quickly and professionally the site merges, separates, and converts my files. I love that you can do a free... See more

Rated 5 out of 5 stars

Nothing easier than uploading to, and downloading from, smallpdf. The quality of the compressed result is excellent. I've been using it for years to simplify my life. Thank you for the continuing impr... See more

Company details

  1. Electronics & Technology

Written by the company

Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Nothing easier than uploading to

Nothing easier than uploading to, and downloading from, smallpdf. The quality of the compressed result is excellent. I've been using it for years to simplify my life. Thank you for the continuing improvements over the years.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Refused refund

I signed up for a 7-day free trial with Smallpdf and was charged for a full year without any prior warning or reminder email. The only email I received was a notification that my trial had already expired by which point the charge had already been processed.

I contacted their support multiple times requesting a refund. Instead of addressing my request, they repeatedly redirected me to their Terms and Conditions. When I cited my rights under EU Consumer Protection Law (Directive 2011/83/EU), they continued to ignore my refund request and sent irrelevant responses.

I have not used any paid features since being charged. Their support has been unhelpful, dismissive, and unresponsive to a legitimate consumer rights complaint.

I am now forced to dispute the charge with my bank and file a formal complaint with consumer protection authorities. I would strongly advise others to be very careful when signing up for any Smallpdf trial.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

It very simple

It very simple. Accessible. Beyond at Free of cost
especially personal use occasionally. Everyone can be benefitted. It's like a charitable services.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Very useful app but expensive.

Used this for all the supporting documents for my visa application. Excellent app.
Very easy to use and most useful, but very expensive for the Pro version which is £80 a year.

22 April 2026
Unprompted review

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