smallbizsupplies.com Reviews 2

Placed an order on Etsy on 24 April 2024 at her shop SmallBizSuppliesShop and emailed my design as instructed on the shop. The estimated delivery date for my order was 26 April to 1 May. A few days after placing the order, the delivery date was postponed to 3 May. Then the seller cancelled my order today after making me wait 6 days claiming I didn’t send my logo. When I showed the proof that I have emailed her, she lied that it wasn’t her email address. I then had to point out again that the email was not only provided on her listing but also has the profile photo that matches her Etsy shop border. Incompetent, unprofessional!

Ordered on 5th January and I hadn't noticed the shipping time (15-20 days) so I did email asking for an update before this time was up.
They let me know it was still within their processing time and I would receive a dispatch email once it had been sent.
Nothing came through so I contacted them after the processing time (15-20 days). No response. I sent 3 emails and received no response to any of them. I sent a message on facebook, got one response saying they hadn't received an email but would look into it - I confirmed the email address the emails came from and heard no more from them (even though they read my messages).

Today I received a refund notification - but no email or message to say why it has been refunded.

Luckily, my order was a small one. I still wouldn't want to be out money or product, but I wasn't losing a lot by waiting. If it had been someone who spent a lot, I would have been really unhappy.

I don't know if I annoyed them by asking where my order was, but whoever deals with their emails and SM pages needs to realise that communication is very important to businesses.

Wouldn't use them again after this.