I bought a Hay Sowden toaster from Smallable a while ago (just over 3 years ago) and while I understand I cannot seek to have any refund as it is well outside the time period, I am writing to registe... See more
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Quick turnaround all the way to Florida. I thought the vitamins were very fresh. The only thing I didn't like was paying additional fees for the customs charges. I know this is out of the company'... See more
fast delivery, very cute little video camera, I tried it out! Giving it to my grandson for his birthday at the end of the month. I have high expectations and know everything is quality i gave him the... See more
The listing photo did not match the item received. I reached out about a return with no response back. Edited review to add that smallable quickly reached out very apologetically and offered a retu... See more
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Much more than an e-commerce fashion and design website or a simple product catalogue, Smallable seeks to offer you a whole world around the family with a hand-picked selection of brands. Brands you won’t find anywhere else, exclusives, permanent new arrivals and capsule collections with the crème de la crème of women's fashion, home interiors and designer children's clothes, or with the most prominent designers.
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4.2
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26K reviews
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$60 “Free” Gift
I loved the items themselves, but wanted to share a heads up for international customers. My order included a surprise “free gift” (a canvas bag) that I didn’t select, and it ended up changing the customs classification of the package to textiles.
Because of that, I was charged $60 in import fees—on what would have otherwise been a duty-free order. I reached out to see if anything could be done, but wasn’t able to find a resolution.
Just something to be mindful of when ordering 🤍
19 March 2026
Reply from SMALLABLE
Hello Katriana,
Thank you for taking the time to share your experience and feedback . We are delighted that you loved your items.
We understand your surprise regarding the tote bag and import fees. Normally, this gift is not supposed to be taken into account in the calculation of customs taxes. We will inquire to clarify the situation and get back to you as soon as possible.
Thank you again for your patience and understanding.
Best regards.
Smallable customer service
I received a dirty product containing…
I received a dirty product containing human hair.
31 March 2026
Reply from SMALLABLE
Hello Eman,
Thank you for taking the time to write to us.
We are very sorry that your product arrived in this condition. This is not the quality we expect.
Our customer service team will contact you shortly to resolve this issue and make things right.
Thank you for your patience.
Best regards.
Smallable customer servcice
Extremely fast shipping from France to…
Extremely fast shipping from France to UK and well packaged. All good!
31 March 2026
We love the great variety of products
We love the great variety of products. We mainly shop for our kids. The delivery process is fast (we pay the premium DHL version) and never ever had problems with duties. We always got a refund. I think this is a great service. We never used the return service as this may be more complicated to ship from Switzerland. So better shop the right sizes ;-)
28 March 2026
Smallable is simply the best place to…
Smallable is simply the best place to shop for my three girls!
17 March 2026
I have an order that I need to return…
I have an order that I need to return for a larger size. It is 2 pairs of autry snekers that are too small. I am unable to get any person to give information on the order number so I can return the product for a bigger size. I'm very disappointed in this.
2 April 2026
Unprompted review
Reply from SMALLABLE
Hello,
We are sorry for the inconvenience caused and if you have not found how to contact us.
Our customer service is available by email, and you can reach us directly via our contact form for help with the return and exchange of your Autry sneakers.
On our side, we will also ask our team to contact you directly in order to accompany you as soon as possible.
Best regards.
Smallable customer service
DO NOT BUY FROM SMALLABLE
DO NOT BUY FROM SMALLABLE! Ridiculous fees you will be required to pay AFTER you have already paid for your goods and a high delivery fee with no proper warning on what that could mean. I am being required to pay $70 (40% of my order) to clear my package that I already paid for plus $25 shipping. If I do not pay the fee than I will not receive my products and they will go back to Smallable and will NOT be refunded. Sounds like a scam to me.
1 April 2026
Unprompted review
Reply from SMALLABLE
Hello,
We are sincerely sorry for your experience and understand your frustration.
However, we would like to point out that any customs fees are clearly indicated when choosing the delivery method. On the other hand, their exact amount cannot be communicated in advance because it is fixed by the customs authorities of the country of destination and depends on several criteria beyond our control.
We are also sorry if this information was not clear enough, and we are actively working to better clarify it in order to avoid any confusion in the future.
We also want to reassure you: if the package had been returned to us, we would of course have proceeded with the refund of your order, in accordance with our conditions.
We remain at your disposal for any questions and hope to be able to provide you with a satisfactory solution.
Best regards.
Smallable customer service
Customs Chaos
I made a purchase for about $130 SGD, shipped to Singapore. A week later, I get a notice from DHL saying that I'm about to receive the parcel, and I owe over $1,000 in taxes on it. Huh????
Apparently, the company put down the wrong currency or something, listing its value at $11k SGD. I had to reject the shipment, I couldn't give the gift I planned, and I still haven't heard back from Smallable.
27 March 2026
Reply from SMALLABLE
Hello Nathan,
We are sincerely sorry for the situation encountered during your order as well as for the confusion generated.
After verification, an error indeed slipped on the invoice regarding the declared value of the package (and not the currency), which led to an abnormally high amount of taxes. We completely understand your misunderstanding of this situation.
We also regret that this prevented you from giving your gift as planned, and fully appreciate your disappointment.
We confirm that the package was indeed returned to us a few days ago. Our processing times for returns and refunds are approximately 7 days, and your refund has just been processed.
We again offer our apologies for this experience and remain at your disposal if needed.
Best regards.
Smallable customer service
I love the cot bumper
I love the cot bumper, it’s exactly what I was looking for and delivery was fantastic. Thank you
27 March 2026
your service is arrogant
your service is arrogant. Not taking responibility for own mistakes. Sending wrong items and putting the resposibility and payment of sending back completely on customer. We ended up sending back wrong jacket and never got the right one nor our money back. So you own me a jacket.
21 January 2026
Reply from SMALLABLE
Hello Brecht,
We are sincerely sorry for the situation you describe and fully understand your dissatisfaction.
After verification, your last order from January was returned for an exchange concerning pants, not a jacket. It therefore seems that there was confusion in the processing of your file, which we wish to clarify as soon as possible.
In order to solve this problem as soon as possible, our customer service will get back in touch with you directly to review your situation and find a suitable solution.
We thank you for your patience and remain at your disposal.
Best regards.
Smallable customer service
The listing photo did not match the…
The listing photo did not match the item received. I reached out about a return with no response back.
Edited review to add that smallable quickly reached out very apologetically and offered a return label. I may have been too quick and didn’t give enough time for the response. I am very happy with the customer service department and will continue to recommend and shop from the store.
25 March 2026
Reply from SMALLABLE
Hello Sarah,
We are sincerely sorry for this delivery problem as well as for the delay in responding to your request.
This situation absolutely does not reflect the quality of service we wish to offer our clients, and we fully understand your dissatisfaction.
After verification, I see that our customer service has indeed sent you the return labels so that you can send us back the concerned item.
We remain of course at your disposal if you need support following your return.
Again, our apologies for this experience.
Best regards,
Smallable customer service
My order when thru fine but later to…
My order when thru fine but later to find out that DHL would not deliver until I paid a 43.00 tariff for them to deliver it! My gift was 72.00 and. Delivery fee of 20.00 then added an extra 43 .00 to deliver. Totally ridiculous! Will never order again!
26 March 2026
Excellent company
Quick delivery. Easy payment of duty.
Items are adorable and very well made. Very good experience. Highly recommend.
26 March 2026
Packing was well done
14 March 2026
Really pleased with my order and my…
Really pleased with my order and my daughter loves her jellycats thank you
14 March 2026
Fast delivery and we’ve received…
Fast delivery and we’ve received exactly what we’ve ordered, whisky was a piece of furniture. It looked just like in the pictures and it was handled with care. Very happy with our purchase.
24 March 2026
Very happy with my purchase
Very happy with my purchase. I ordered a lot of items, so thought it would be complicated to ship, or something would come broken or missing, but no everything was perfect! As always great experience.
25 March 2026
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