I really like smafan.com products, I bought and installed three of their smart fans, and in the summertime they are awesome, sometimes they go offline, like when the power goes out or the router reboo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was trying to order a remote for a fan purchased in the last year because the pull chain had broken. Customer service reached out to tell me the remote wouldn’t work with my model but that they wou... See more
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The customer service from order to delivery was amazing for our first experience with this brand. Our rep, Hugo, was proactive in letting me know about any delays, and quick to respond when I had q... See more
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Hugo Ho and customer service were amazing! Hugo was extremely responsive and answered all of my questions promptly. During installation, my husband called to ask a question and they ACTUALLY an... See more
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Company details
Written by the company
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Contact info
1037 W. 9th Street, Unit 101, 91786, Upland, United States
- 909 503 9060
- cs@smafan.com
- smafan.com
4.5
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from smafan.com
Thank you for your kind words! We’re glad to hear you’re happy with the quality and variety of our fans. We appreciate your support and hope you enjoy your fan for years to come!
Great, modern looking fan
Great, nice looking fan. BRIGHT light with different color options-nice feature. My only small quibbles would be; the fan speed does not resume to last speed when turned off, also the instructions (diagrams) were a little vague a times.
But other than that I would buy more!
27 October 2025
Unprompted review
Reply from smafan.com
Thanks for your review! We’re happy to hear you like the fan’s look and bright light options. We appreciate your feedback on the speed setting and instructions and will pass it along to our product team. Glad to know you’d buy more!
The replacement part fit perfectly!
The replacement part fit perfectly and was delivered in a short time period, I needed some help from customer service and I greatly appreciate all that they did for me.
29 September 2025
Reply from smafan.com
We’re so glad to hear the replacement part fit perfectly and arrived quickly! Our customer service team will be happy to know their support made a difference. Thank you for taking the time to share your experience and for choosing Smafan!
Best Fans in the business!
I can not imagine how you could improve the shopping experience with Smafan. Everything was perfect, all of my questions were answered quickly, and professionally. My order was shipped out the next day, I was provided all the tracking information and was informed when my fans were delivered. The packaging was incredible, zero damage after shipping across the country, very easy instructions to follow for installation, everything was PERFECT! Thank you all at Smafan wonderful company!
8 October 2025
Reply from smafan.com
Thank you so much for your incredible feedback! We’re absolutely thrilled to hear that every part of your experience — from ordering and shipping to installation — went perfectly. Our team takes a lot of pride in providing quick, professional service and making sure every fan arrives in perfect condition, so your kind words mean a lot. We truly appreciate your support and look forward to serving you again soon!
Returns will cost you, even if you never opened the box!
The 52" fan arrived but our electrician said it was too small for the size of the room. The box remained unopened. We had chose to get a larger fan. I informed the company that I am returning the fan and the box is unopened. I was told that the shipping fee is my responsibility. I had to pay $76 for shipping it back. The fan cost $188. I'm extremely unhappy about returns not being covered by the company especially when the box is being returned unopened. I will never buy any item from Smafan again.
30 September 2025
Reply from smafan.com
Hi Riaz,
I completely understand your frustration, and I’m really sorry you feel disappointed with this experience.
According to our return policy, if a return is not related to a product defect or quality issue, the customer is responsible for the return shipping cost. This policy applies equally to all of our customers to keep things fair and consistent.
Therefore, since you wanted to return the item because "it was too small for the size of the room.", according to the policy, you should be responsible for the return shipping cost.
Additionally, we can provide a return shipping label if our customers request. In this way, the return shipping cost will be deducted from the refund amount. It will be relatively cheaper than the shipping cost that the customers would pay for returning it themselves.
I am sorry if there is any confusion or misunderstanding.
It’s an absolutely beautiful product…
It’s an absolutely beautiful product and was delivered in an extremely timely fashion. Install was simple and it just looks perfect in the room. Customer service was exemplary as well.
1 October 2025
Unprompted review
Reply from smafan.com
Thank you for the wonderful feedback! We’re thrilled to hear that installation went smoothly and that the fan looks perfect in your space. It’s great to know our customer service team made a positive impression too. We truly appreciate your support and hope you enjoy your fan for many years to come.
Perfect fan without a light
Attractive fan that moves air beautifully and is very quiet. Just what I was looking for.
13 October 2025
Unprompted review
Reply from smafan.com
We’re so glad to hear that your new fan is exactly what you were looking for! Thank you for your kind words — enjoy the quiet comfort and style it brings to your space.
I never received it
24 September 2025
Reply from smafan.com
Thank you for your feedback. I completely understand your frustration with the delay.
I checked your order placed on September 23, and we shipped it out promptly on September 24. According to USPS tracking, the package was last updated on September 29, and unfortunately, there were no new scans after that for several days. However, after you left your review, USPS finally updated the tracking earlier today, confirming that your package is still in transit.
This delay is entirely due to USPS’s shipping issue, which is not typical and certainly not what we want for our customers. We’re reaching out to USPS to understand what caused the delay and will continue to monitor your package’s progress closely.
We truly hope your order arrives soon.
ARRIVED WELL WRAPPED
17 September 2025
Reply from smafan.com
Thank you for your feedback! We’re glad to hear your order arrived safely and well packaged. Enjoy your new fan!
Can’t not fix wifi switch problems .
Can’t not fix wifi switch problems .
Email them about the issues and the asked me to take video!
17 September 2025
Reply from smafan.com
We’re sorry to hear about the trouble you experienced with the Wi-Fi switch. Our team asked for a video so we could better understand the issue and provide you with the most accurate solution.
If there was any misunderstanding along the way, we truly apologize. Please feel free to reach out again — we’re here to help get everything working smoothly.
Reply from smafan.com
Thank you for your review! We’re glad to hear your fan arrived quickly and in perfect condition, all at a great price.
This is the second fan I purchased from…
This is the second fan I purchased from smafan.com and I am very pleased. Since then my sister purchased same fan and bought 3 of them.
4 September 2025
Unprompted review
Reply from smafan.com
Thank you for your wonderful review! We’re so happy to hear that you loved your fan enough to purchase a second one and even recommend it to your sister. It means a lot to us that your family is also enjoying our fans.
Reply from smafan.com
Thank you for your feedback! We’re glad to hear you’re happy with our service. I hope you continue to enjoy your fan.
Delivery was quick and communication…
Delivery was quick and communication was good. We’re building a house so the fan has not been installed yet.
20 August 2025
Reply from smafan.com
Thank you for sharing your experience! We’re glad to hear the delivery was quick and that communication met your expectations. Wishing you the best with your new home build. We hope the fan will be a perfect fit once it’s installed.
Reply from smafan.com
Thank you for your feedback. We appreciate you sharing your thoughts and will continue working to improve our products and services.
Reply from smafan.com
Thank you for your kind feedback! We’re so glad to hear that you love your fan and are enjoying the quiet performance and versatile features. Your satisfaction is our top priority, and we truly appreciate your support.
I love the fan
I love the fan, and the price. I had the fan for about 3 months before I installed it, and when I did install it there was an issue with the fan switch but I contacted customer support and they sent me a new one immediately. Im super happy and would recommend them to anyone.
20 August 2025
Unprompted review
Reply from smafan.com
Thank you for your wonderful feedback! We’re glad to hear you love your fan and found it to be a great value. We’re also happy that our support team was able to quickly resolve the switch issue for you. Your recommendation means a lot to us, and we hope you continue to enjoy your fan for years to come!
Great customer service and excellent…
Great customer service and excellent value.
25 August 2025
Unprompted review
Reply from smafan.com
Thank you for your kind words! We’re thrilled to hear you’re happy with both our service and the value of our products.
The team was very responsive
The team was very responsive, the product is very nice, the price is good. I recommend them to someone looking for a fan with good lighting and features. We got tired of changing bulbs in our old fans.
4 August 2025
Unprompted review
Reply from smafan.com
Thank you for your recommendation! We’re so glad you’re enjoying the fan’s lighting and features, and that it’s making things easier compared to your old fans. We appreciate your support and look forward to serving you again!
The fan is quiet and moves a lot of air.
The fan is quiet and moves a lot of air.
11 August 2025
Unprompted review
Reply from smafan.com
Thank you for your review! We’re happy to hear the fan is both quiet and powerful.
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