The pillow I ordered was too firm, and since they advertise a 60 night trial and hassle free returns i thought returning the product would be easy and simple. However, I have emailed them 3 times sin... See more
Company replied
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See what reviewers are saying
Good buying experience, easy to place my order and kept upto date with shipping and delivery. Product (memory foam pillow) has been a game changer, finally waking up on a morning without the stiff nec... See more
Speedy delivery after order. The knee pillow is amazing; it fits perfectly and stays in place well. After a few nights I have noticed less hip discomfort upon waking, and a quicker transition from fra... See more
I’ve been using the knee pad for a couple of months now and I’ve just realised I’ve been getting a much better continuous nights sleep, waking up far far less times,I don’t know if it’s coincidence or... See more
Company details
Written by the company
It so hard to make the wood from the Trees when it comes to finding products that will make a genuine difference to the quality of your life. As Back Pain sufferers ourselves we’ve tried pretty much every contraption on the market. You can rest assured that we only put the Slumbar brand on products that have truly made a difference to our lives and others.
Contact info
67 crewe road, haslington, Haslington, Haslington, cw1 5qx, CREWE, United Kingdom
- info@slumbar.co.uk
- slumbar.co.uk
4.2
Great
435 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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No Response …
*update, they’ve seen my review & cancelled my order, OBVS no customer service skills to make it right!” SHOCKING!
Ordered Thursday last week & emailed asking for an update , NO RESPONSE, but able to sent marketing emails daily!!!!!
I hope for a reply ASAP, or will TRY & cancel order!!!!!!!
Awful , wish I listened to the bad reviews
14 November 2024
Reply from slumbar.co.uk
Thank you for your review, I can see that you emailed us on a sunday and we replied the next working day. Unfortunately there has been a delay with the courier, but i have gone ahead and cancelled your order (which is 1 day overdue) and refunded your account.
Scam! No product received but money taken!
I have not received any delivery date or information and have not received my product, yet the money has been taken from my account . I have tried to email my issue but receive no reply. Suspect a scam!
9 November 2024
Great quality products
Fast delivery, great quality and price plus a very friendly company.
8 November 2024
Products that do what they say they do
Helpful product, received promptly and well packed.
(Did not then need second product, which I returned.)
2 November 2024
Great products
Delivered quickly. Already have the knee pillow and it’s great for my back. Needed new pillow case so very useful to be able to buy a spare case.
26 October 2024
Very helpful for hip and back pain
24 October 2024
Easy ordering process
Easy ordering process, quick delivery, excellent quality product, and informative / friendly contact from Company.
24 October 2024
Very comfortable and easy to use
Very comfortable and easy to use
Stays where its supposed to be
23 October 2024
Responsive company
Delivery was prompt, but one of the items in the order was missing. However, Slumbar responded very quickly to my email pointing out the omission, and the item arrived the next working day.
14 October 2024
Fast delivery
Ordered a replacement case for my knee pillow on a Saturday evening and it was delivered on Monday. Really fast delivery and easy to order online.
12 October 2024
Nice people but delivery issue
I ordered this and did not receive a order confirmation but several blog posts (which I don't remember signing up for). After the delivery time had lapsed I inquired about the order and received a reply within 24 hours saying they use Amazon and would chase it up. As I had not heated anything over 24 hours later I then contacted again and was given a refund. I ordered a new pillow via Amazon and was delivered on prime the next day. Haven't used yet but seems good quality. Was offered free pillow protector for inconvenience. Seem like a company that cares but delivery was a issue for me when I ordered direct hence only 3 stars.
16 October 2024
never turned up said it was a bit late…
never turned up said it was a bit late luckily i paid with paypal got my refund back..
Got no email to say i’ve ordered it just the reply it was a bit late when i emailed them.
7 October 2024
Taken a star off as the initial…
Taken a star off as the initial delivery didn't turn up, but when I got in touch they were very apologetic and sorted a replacement straight away.
3 October 2024
Nearly five stars
Product is amazing and as per description cannot fault at all.
However don’t expect an email to confirm your order when placed (left wondering if order had gone through or not) did get an email welcoming me to the mailing list though.
Simple expectation for online orders now days to receive order confirmation.
10 October 2024
Reply from slumbar.co.uk
Thank you for the review and im extremely sorry you didn't receive a confirmation email. All customers should get an automated order confirmation email as soon as the order is placed.
All the best
Tom
Easy to order and prompt delivery
Easy to order and prompt delivery. I have some middle back pain and I think that the slumbar has helped me to maintain a better posture at night. It took me a couple of nights to get used to using it but all good now.
17 September 2024
promptness
21 September 2024
Nothing has been delivered but I have…
Nothing has been delivered but I have received an email asking me to rate this.
22 September 2024
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