SLS Solicitors Ltd Reviews 

140
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff who provide remarkable personal support and clear guidance throughout complex legal processes. Many people note that the dedicated team communicates regularly, successfully resolves housing disrepair matters efficiently, and consistently achieves highly positive outcomes for clients. Some reviewers were not happy with the communication quality, mentioning that certain employees were completely unresponsive, difficult to reach, or made frustrating administrative mistakes. Consumers also described isolated instances where legal service felt rushed, important deadlines were missed, or staff members lacked proper follow-up during critical stages.

What people talk about most

Staff

Users describe positive interactions with staff, expressing widespread appreciation for the professional and... See more

Service

Customers consistently note positive experiences with service, describing the staff as fast, efficient, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff members provided clear advice,... See more

Claim

Clients share positive opinions on claim, expressing gratitude for successful case conclusions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a landlord dealing with a tenant that stopped paying rent. My case was handled initially by Mr Shah Ali and later by Ms Megan Gore. Both were very professional and supportive. They guided me throu... See more

Rated 5 out of 5 stars

From the moment Emily took over our claim, she has been incredible. She has been so supportive and understanding of what we are going through, consistently communicating with us with updates and h... See more

Rated 5 out of 5 stars

I highly recommend them. After years of being ignored by house agency and not getting my house fixed, I decided to seek help from SLS Solicitors Limited. Thanks to them, and specifically Emily Jordan,... See more


Company details

  1. Lawyer

Written by the company

SLS Solicitors is a modern law firm providing expert legal advice and guidance to individuals in England and Wales. SLS Solicitors has straightforward pricing and uncomplicated processes, providing you certainty about the legal services you pay for and confidence in their team of experts.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

140 reviews

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4.4

All reviews

(140)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

Highly Disappointing

Highly Disappointing, Unprofessional, and Unresponsive Service

My experience with SLS has been incredibly frustrating due to slow response times, poor service, and an irresponsible case handler. The legal administrator managing my case, Brandon Wright, has been unprofessional, largely unreachable, and completely lacking in follow-up.

1) Irresponsible and Unreachable
* Lack of Guidance & Misplaced Scope Threat: My case timeline assumed I would receive the court's defense and counterclaim documents after 15 May 2026, allowing SLS to file a witness statement on my behalf by 5 June 2026. As of 2 June 2026, the court had not yet issued these documents. Despite proactively chasing the court myself and regularly updating Brandon, he surprisingly emailed me on 19 May stating that SLS needed these documents to assess if my case was "in or out of scope." Threatening to classify my case as out of scope for a court delay outside of my control is entirely unacceptable. As a client, I expect SLS to guide me through the next steps rather than leaving me to guess the strategy.
* Unreachable and Broken Promises: On 22 May 2026, Brandon stated he would escalate the matter to a solicitor urgently. On 26 May, he promised to get in touch that same day to advise if SLS would take the matter on. After that, he went completely radio silent. I attempted to reach him via his direct line, the SLS hotline, and email, but received zero response for a week.
* Continued Indecision & Critical Delays: I finally managed to reach Brandon by phone on the morning of 2 June. Disappointingly, he still could not confirm whether SLS would continue with my case, stating he needed more time to discuss the matter internally and would reply later. This was totally unacceptable. With the witness statement deadline on 5 June, he had made no progress. I had given him more than enough time to confirm SLS's position or issue a full refund. Because of his severe delays, I was left with virtually no time to seek alternative legal representation.

2) Unprofessional Drafting Process
Whenever Brandon sent me a draft version of my witness statement, I replied with a clear, concise summary list of necessary corrections and modifications. Instead of making these edits independently using the clear information provided, he would call me and hold me on the phone to modify the document word-by-word. This was highly inefficient and deeply unprofessional.

3) Complete Lack of Follow-Up
Following a hearing on 17 August 2026, the judge granted a Possession Order mandating that the tenants vacate by 31 August 2026. Unfortunately, the tenants refused to leave. By 1 September, I expected SLS to have proactively obtained the Sealed copy of the Possession Order so we could immediately transfer the case to bailiff or High Court enforcement. Instead, SLS took absolutely no follow-up action. Ultimately, I had to chase the Manchester Court independently, successfully obtaining the unsealed copy on 2 September and the sealed copy on 7 September.

5 October 2026
Unprompted review
Rated 5 out of 5 stars

Can highly reccomend SLS Solicitors

Can highly reccomend SLS Solicitors. Throughtout my housing disrepair they was very professional and informative and so helpful and really went above and beyond for me. Thank you SLS for making it a stress free experience!!

8 October 2026
Unprompted review
Rated 5 out of 5 stars

"Incredibly helpful and professional


"Incredibly helpful and professional. Got exactly what I needed, clear answers, and great support throughout. Made everything simple and stress-free. Outstanding service — thank you.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend SLS solicitors

Positive experience with SLS, very helpful and informative, Rebecca Barnes was especially helpful in ensuring all my repairs were covered and nothing was left out. Case was settled without attending court and within just over 6 months, although there were delays from the otherside, Rebecca got through them as quickly and efficient as she could. Thank you for your help.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

My flat was in such a state of…

My flat was in such a state of disrepair, full of mould and camp. Despite numerous attemps complaining to the council, no one ever came out. The problems got worse and worse ! Until SLS solicitors stepped in, they were honestly amazing from start to finish and helped me and my son tremendously with ensuring these jobs were completed fully and the flat was back in a safe, repaired state. Thank you so much! SLS were amazing from start to finish and i highly recommend! Fizah was amazing from start to finished, so incredibly helpful and understanding. As for connor h i believe his name was, who came out to look at the state of repair, he was amazing too! Thank you everyone

7 October 2026
Unprompted review
Rated 5 out of 5 stars

SLS solicitors were amazing from start…

SLS solicitors were amazing from start to finish of resolving my issues with my landlord. Without them the works wouldn't have been completed, plus I received a large compensation. Highly recommend, would definitely use them again.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Went through an extremely stressful…

Went through an extremely stressful time with my landlord, much work needed to be done in my property which was affecting mine and my children's standard of living. SLS Solicitors supported me in contacting my landlord, pushing them towards a deadline which they should have adhered to months prior. Not only did my landlord complete the works within the deadline SLS Solicitors had set for them, I also received some compensation. I would highly recommend them if you feel there is no where else to turn to.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

I honestly can’t thank my solicitors…

I honestly can’t thank my solicitors enough for all their amazing work and support. They were professional, understanding, patient and genuinely cared about helping me. They made what was a stressful situation so much easier and guided me through every step of the process.

I’m extremely grateful for everything they have done for me and my family. I would highly recommend them to anyone looking for a solicitor who truly goes above and beyond. Thank you so much for all your help! ❤️

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid - missold a service and tried to charge more

I was quoted for an eviction notice including full document review. I paid. The engagement letter was then sent to me to sign. Solicitor called me and asked me to sign there and then. I did because I am in a time-sensitive situation. When I read the actual contract, the terms were completely different to what had been agreed in principle (in writing) - I was only paying for an eviction notice without a document review and told that I need to pay more for a document review. Even the prices between the quote and the contract were different.

I would avoid - having to check every single thing yourself completely defeats the purpose of appointing a solicitor. Thankfully they have agreed to give me a full refund (I will update this review if I don't receive it).

20 August 2026
Unprompted review
Rated 5 out of 5 stars

I am extremely pleased with the service…

I am extremely pleased with the service I received from SLS Solicitors and particularly Havana Moxam, Rebecca Barnes and the Enforcement Team.
My housing disrepair case was a long and difficult matter, but Havana was professional, helpful and supportive throughout the process. The case involved ongoing disrepair and court proceedings, and ultimately a very positive outcome was achieved for me.
I am extremely grateful that my case concluded successfully with an award of £24,000.
A special thank you to Havana Moxam and Rebecca Barnes for their assistance, communication and hard work on my case. I really appreciate everything they and the team did for me.
I would highly recommend SLS Solicitors to anyone dealing with a housing disrepair matter.
Thank you again, Havana, Rebecca and the SLS Enforcement Team.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Stay clear and look elsewhere

STAY WELL CLEAR OF THIS SO CALLED SOLICITORS FIRM ABSOLUTELY PATHETIC THEY ONLY EMPLOY TRAINEE SOLICITORS AND THEIR COMPLAINTS TEAM CONSIST OF A TOTALLY INCOMPETENT PERSON (that’s just one person to investigate complaints) even though the complaint is regarding themselves. PATHETIC STAY CLEAR!

14 August 2026
Unprompted review
SLS Solicitors Ltd logo

Reply from SLS Solicitors Ltd

Thank you for your review.

We are sorry to read that you are dissatisfied. We take all complaints seriously and have a formal complaints procedure in place. Where concerns are raised, they are reviewed and responded to in accordance with that procedure.

For confidentiality and data protection reasons, we cannot comment publicly on any individual matter, client file, complaint, staff member, supervision arrangements or legal advice. However, we do not accept the suggestion that matters are handled without appropriate supervision. Our team includes appropriately trained staff working under supervision where required, and complaints are dealt with in accordance with our internal process.

If you remain dissatisfied following our final response, you may refer your complaint to the Legal Ombudsman, whose details are provided within our complaints procedure and final response letters.

SLS Solicitors Limited

Rated 5 out of 5 stars

SLS Solicitors really helped me get…

SLS Solicitors really helped me get what I needed due to disrepair. Rebecca was the solicitor in charge and continuously chased the landlord to come to a solution. She always kept me in the loop and rang up when needed. 10/10 service and Rebecca.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

This company is SCAM

This company is SCAM, be careful!!!
I paid money for one of their packs offered, no clients letter sent to me than one of solicitors demanded more money, when I refused to pay and asked for refund as they didn't start even work, I am still calling them every day to get my refund. Please , don't trust SLS solicitors!

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Mistake after mistake

They have made so many mistakes, don’t answer calls and are incompetent. We are totally dependent on them and really don’t know what else to do. Mr Sheikh the CEO has not replied or sought to solve the issues.
Stay well clear of these people.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

From the very beginning we was listened…

From the very beginning we was listened to and understood. A very professional lady named Rebecca Barnes dealt with everything professionally and with our best interests throughout. We would definitely recommend sls solicitors for any dispute you may need help with.

27 May 2026
Unprompted review

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