Slotmonster Reviews 

356
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Played slot monster got some wins How ever won 1900 euro which is about 1500 withdrew the money haven't played for over a month and recieved email my account has been closed as requested Never... See more

Rated 1 out of 5 stars

This used to be my favourite site but now,my god its terrible.It must be under new owners or something because now it just takes your money and you dont even get a win.I had some great wins on here an... See more

Rated 5 out of 5 stars

I have had many big wins from this site. My first big win was 8k on a hold and win. Never waited more than 48 hours for a withdrawal even over the weekends and bank holidays. Decent selection of gam... See more

Rated 5 out of 5 stars

I have been playing at Slotmonster since the end of last year. I can say everything encountered has been positive so far. Deposits via bankcard and withdrawals via SEPA to my bank account have been fi... See more

Company details

  1. Casino

Written by the company

At SlotMonster, we're not just a casino platform; we're a vibrant community driven by a love for thrilling gaming experiences. With a blend of cutting-edge technology, a rich selection of games, and a commitment to responsible fun, we've established ourselves as a go-to destination for casino enthusiasts who seek more than just a game – they seek an adventure.


Contact info

You should know

2.3

Poor

TrustScore 2.5 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(356)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was playing one of the big bass plash…

I was playing one of the big bass plash games and the crash this isn’t the first time this has happened, I got a bonus was about to select the features and yet again it crash refresh the page and the bonus had went basically feel like I’ve been robbed. How this casino page is still up and running I’ll never know -10/10

11 October 2024
Unprompted review
Rated 1 out of 5 stars

Horrendous experience I asked them…

Horrendous experience I asked them several times to close my account failed to do so meaning they took advantage of my gambling problem! I am in process of emailing back and forth for some answers!

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Not worth playing on this site.

I played on this site and spent a lot of money doing so, just be aware there's no bonuses to gain and Wining anything is very rare . They say it works from a number generator machine ,well I'd like to know what they use cos you spend more than win, and if you win anything it's nothing compared to what you will spend. Be careful if using this site

4 October 2024
Unprompted review
Rated 1 out of 5 stars

I wish these people would leave me tf…

I wish these people would leave me tf alone. I have never signed with them yet they’ve got hold of my phone number. 50 times a day txting me with offers. I block the number but they still get through.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Wins & Real Money

I was recommended this site to play as I love playing. The winnings kept rolling in! I love my Slot Monster Assistant! If you are hesitant or not sure if the money is real, TRUST ME. It’s 100% real and is deposited almost instantly! Also they have such a huge selection of games to play with!! Love it.

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Absolute bunch of cowboys!

Absolute bunch of cowboys!! I won over £1000 and they removed it from my wallet saying I should not have bet more than £5 as this was part of a bonus - how ridiculous. I have closed my account.

27 September 2024
Unprompted review
Rated 1 out of 5 stars

Help

Help - what do I do? So over a month to 2 months I deposited 2000 on credit card and 4000 on debit card chasing my money (very stupid) I got my balance up to 8000 euros and tried withdrawing. Now I cannot login and when I speak to support they say I closed my account and it can’t be reopened and there was no money in the account when it was closed. All the deposits are different shell companies and they aren’t registered in the uk. Also you shouldn’t be allowed to deposit with credit card so very dodgy. What do I do??

27 September 2024
Unprompted review
Rated 1 out of 5 stars

Doubled my deposit, withdrew it & it disappeared from the transaction history

Well they dont seem to be legit, i made a deposit & a few hours later made a small withdrawal of 200 euros. I kept an eye in the transaction history over the next few days and today the transaction of the withdrawal has magically disappeared . I'm advising people not to deposit here BUT will update my review accordingly if i receive the money from Slotmonster Casino. Live chat said that i bet over £5 in the bonus funds and that I used the bonuses which is not allowed. They sent me a link showing those terms HOWEVER those terms are not in the link that you access from the webpage !! Total con. Update - Casino refuse to even refund deposits even though in their own terms it states the following - SlotMonster reserves the right to void any Bonus funds and winnings if a Player has breached any of the terms listed on the Bonus Terms and Conditions or General Terms and Conditions pages. Instead they keep your winnings and your deposits. Will report to the bank who are usually good at getting back money from these kind of con artists. Be warned . Update - Bank have refunded my deposits i suggest others speak to their banks if they have been robbed. If you cannot buy bonuses or bet over £5 they should be disabled when using a bonus, also since writing this review the terms now appear to show the correct terms but overall as the Casino not only wiped my winnings but tried to steal my depsoits aswell which goes against their own t&c this is a massive red flag i would avoid

16 September 2024
Unprompted review
Rated 1 out of 5 stars

SCAM SITE PLEASE AVOID!!!!!!

Please do yourself a massive favour and DO NOT BET ON THIS SITE. If you do want to bet, you might as well hand deliver them your hard earned cash on a satin pillow, and bend over while you’re at it. I have never ever lost money so fast on ANY site in comparison to this and it wasn’t a small amount. I got 2 features and they paid abysmally. PLEASE AVOID AT ALL COSTS!!!!!!!!!!!!!!!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Seems fair.

Was looking for non Gamstop online casinos available to UK players and decided to give this a go. Deposited €140 and took bonus. Had some reasonably good wins and was able to play through the quite hefty wagering requirements. Reached €2000 and decided to withdraw €950. This us when I expected any negative issue to arise. Waited 24 hours and withdrawal still showing as pending so sent an email. Quick response stating they would escalate and was paid the money in to my bank account within 24 hours without request for further verification. So, no complaints from me at this stage and seems one of the fairer sites out there.

7 September 2024
Unprompted review
Rated 1 out of 5 stars

Very bad casino experience.

Deposited more than £1500, played many different games stakes ranging from £1.75 to £3. Maximum bonus I had was £50, many without a single win, so RTP is very low or fixed.

70% games do not open, especially the red tiger and megaways.

Support couldn't care less about the players, and contacting them is almost impossible, they only respond via email and always giving answer unrelated to your questions.

Only easy thing there was closing the account.

11 September 2024
Unprompted review
Rated 1 out of 5 stars

I recently had a troubling experience…

I recently had a troubling experience with SlotMonster casino. After a substantial win, my account was closed without clear explanation, and my winnings were declared void. The casino only communicated that my winnings were voided and that my account was closed due to an internal management decision. Despite repeated requests for clarification and justification, I have received no concrete information regarding the reason for this decision.

According to their message, my account has been closed and my winnings declared void. The only action taken was to refund my original deposits, but my winnings have not been returned.

I believe this is not only unfair but also contrary to the rules and transparency expected from a legitimate casino. If my full winnings are refunded within 3 days, I will remove this review and update my feedback.

Update: Should the full amount be refunded as promised, I will remove this review and revise my experience.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

Do not use this site

Do not use this site, I have tried to withdraw 6 times, each time the money is refunded to my account however when I go on live chats with support they say that the withdrawal is active. Until about 10 minutes go by of back and forth arguing where they agree I’m right. They say that I am verified and to try and submit withdrawal request again. Refusing to pay out money due to incompetence DON’T USE!!!!

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Uk based review

Uk based review. Was a little sceptical of this site considering some reviews I’ve read, however proceeded regardless. Made a couple of deposits over the period of a week, on the Thursday made my first withdrawal (1000€). Took 24 hours to move from pending to approved, and second withdrawal (300€) on Saturday. Another 24 hours to move pending to approved. Monday lunchtime noticed both withdrawals in my bank account. Nice site with some nice games.

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Terrible site.

Terrible site.
AVOID LIKE THE PLAGUE.
200 Euros deposited, 200 Euros bonus given
1 feature, no win above 10 Euros, have to reload game after every few spins.
RIP OFF SITE

3 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look