Slice Reviews 

2,560
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently appreciate the convenience of the digital platform, noting that placing orders for their favorite local meals is remarkably straightforward. People frequently point out that the dishes arrive quickly, maintaining a piping hot temperature and exceptional flavor. Many diners enjoy the authentic taste and high quality of the items they receive from various local eateries. However, some customers also noted frustrating experiences regarding delayed deliveries and meals arriving completely cold. Others encountered difficulties with order accuracy, receiving incorrect items or missing toppings on their food. Additionally, a few individuals expressed dissatisfaction with unhelpful customer support when trying to resolve these problems.

What people talk about most

Order

Clients share ambiguous opinions on order, as many reviewers highlight the user-friendly platform, quick... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the delicious pizza, fresh... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers report fast,... See more

Customer service

Reviewers express mixed feelings regarding customer service experiences. While many consumers praise the... See more

Quality

People report positive experiences with quality, highlighting that everything is fresh, flavorful, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like Slice but I think the integration with restaurants is lacking. I don’t think I’ve ever received a 100% accurate order. Either there’s a topping missing, or they don’t add extra sauce, or there’... See more

Company replied

Rated 3 out of 5 stars

The pizza was GREAT. The delivery was at least 25 minutes late. Customer support said they'd check ✔️ it out, but never got back to me.🙄 Food was cold obviously. SO.... WILL I USE SLICE AGAIN?... See more

Rated 5 out of 5 stars

I was worried I had forgotten to put my apartment # (I had) but Ellie quickly took care of everything by contacting the restaurant for me and giving them the info I gave them. I admittedly should’ve t... See more

Company replied

Rated 5 out of 5 stars

AJ's Pizza is the typical family owned shop. You know the people by name and can almost explain the menu as well as the workers. The food is high quality, consistent and made/packed/delivered with ca... See more

Company replied


Company details

Written by the company

Slice is the best way to order from and support local pizzerias - it's the only technology platform that partners with local pizzerias to make ordering authentic, handcrafted pizza easily accessible to people in over 2,000 cities nationwide. The Slice brand also empowers local pizzerias with the tech and data to compete with big chains while making delicious, authentic pizza easy to order.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(2,560)

430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Let me begin by saying keeping me up on…

Let me begin by saying keeping me up on my order statics on how long it is from start to finish. Also I am handicapped I also can not talk, the user-friendly app made it easy for me to order what I want. Prices and quality are very good. Would highly recommend.

23 September 2026
Unprompted review
Slice logo

Reply from Slice

Hey Jo, thank you so much for your wonderful review. We’re delighted to hear that you find our app easy to use. It’s especially great to know that the app makes ordering convenient and accessible for you. Thank you for choosing us!

Rated 5 out of 5 stars

Pizza Mistake

I had a wrong order picked up and delivered. When I brought it to the company's attention, they were quick and direct to fix the issue. I wasn't questioned, the mistake was just corrected. very happy with the customer service

20 September 2026
Unprompted review
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Reply from Slice

Hi Eric. Thank you for sharing your experience. We’re glad our team was able to quickly resolve the mix-up and make things right without any unnecessary hassle. We truly appreciate your 5-star review and kind words about our customer service. We hope to serve you again soon!

Rated 5 out of 5 stars

We placed an order to be picked up

We placed an order to be picked up. They kept letting us know via email about what time our order would be ready. I got there a little early and had a very nice conversation with Sal himself. He was very friendly and I enjoyed talking to him. The food was great!!

22 September 2026
Unprompted review
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Reply from Slice

Hey Pam! Thank you so much for the rating & your support of our local partners! We truly appreciate it!

Rated 5 out of 5 stars

Best Pizza in a very long time

Delicious pizza delivered fast and still piping hot. Extremely pleased with every aspect of this, from ordering to delivery to eating the pizza itself. Extremely well done

21 September 2026
Unprompted review
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Reply from Slice

Thank you for the 5-star review! We truly appreciate your support!

Rated 1 out of 5 stars

Never had a problem with the app until…

Never had a problem with the app until tonight. Ordered around 5:30 they kept confirming it would be delivered around 6 then got a text at 5:58 saying another 10 minutes only to wait until 6:30 then 6:45 so said f it and went and got Panda Express. Got home at 7:30 still no pizza. No more using the app and we’re just going to call the pizza place from no on like back in the day.
Update. Did get a refund for the full amount but that doesn’t make up for having to deal with a hangry family!!!!

18 September 2026
Unprompted review
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Reply from Slice

Hey Chad! We are so sorry to hear about this. Can you please contact us at feedback@slice.com with your account & order details so that we can have another look into this right away?

Rated 1 out of 5 stars

The food was $160 dollars and took over…

The food was $160 dollars and took over two hours hours to get here when we only got two pizzas and 3 salads. Horrible experience.

18 September 2026
Unprompted review
Slice logo

Reply from Slice

We’re sorry to hear about your experience. This certainly doesn’t seem right, and we understand how frustrating that must have been. Please send your order details to feedback@slice.com so we can take a closer look at what happened and work on making things right for you.

Rated 5 out of 5 stars

Must have!

Some of the best pizza I have ever eaten. In. My. LIFE! And I've had a lot of pizza.
Plus, the delivery was so fast and smooth, the pizza was still piping hot!

16 September 2026
Unprompted review
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Reply from Slice

Thank you for your great review! We’re glad you’re enjoying the experience.

Rated 5 out of 5 stars

I made a mistake and ordered a…

I made a mistake and ordered a pepperoni pizza only problem I don’t eat pork. Slice was so kind to contact the pizza shop and reorder me a plain cheese pizza. It was 100% my mistake and they corrected the problem for me. I appreciate you

17 September 2026
Unprompted review
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Reply from Slice

Thank you for your review, Carl!

Rated 5 out of 5 stars

I've always had great service

I've always had great service. Never one time out of the dozens of times have I had a bad experience. Allways arriving ahead of the expected arrival time. People are allways nice and willing to come to my door on the 4 the floor because I'm disabled is a godsend. It really helps me a lot. I just wish there was more rewards for ordering or maybe coupons of some kind. I order quite a bit and is always over $35 up to $145. 3-4 times monthly. The only offer I have seen is order 510 times and get a free cheese pizza. But unfortunately is that it's not free due to having to pay for delivery fees. Which was a bit of a bummer. Other then that all is great and keep up the great work! 10/10
Mr.Justin Wortman
705. Natoma St.
Unit 411
San Francisco Ca.. 94103

1 September 2026
Unprompted review
Slice logo

Reply from Slice

Hey Justin! Thank you for the feedback & support. We appreciate your input!

Rated 1 out of 5 stars

Dealing with this company was horrible

Dealing with this company was horrible. We placed a delivery and there was no notification that the restaurant was closed. Instead, they took our order and scheduled it to be delivered the next day, which was only non our email receipt.They refused to let us cancel, saying I scheduled that time, but I never did. I tried to explain this and the company extremely unhelpful on the phone. I disputed with my bank and received the refund.

14 September 2026
Unprompted review
Slice logo

Reply from Slice

Hi Jill. We're very sorry to hear about your experience. This sounds incredibly frustrating, please reach out to us at feedback@slicelife.com with your order details. We'd like the opportunity to look into what happened and do our best to help.

Rated 5 out of 5 stars

I use the Slice app regularly to order from our favorite pizza place

I use the Slice app regularly to order ahead of time. Our go-to pizza place regularly gets our order correct. Today is the first time it was incorrect. It only took me a few seconds to report the issue using the chat option. It was nice that there was no guessing where to report it. The app is extremely helpful.

15 September 2026
Unprompted review
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Reply from Slice

Thanks for sharing!

Rated 4 out of 5 stars

Like the app aside from tracking

I enjoy using the app but the biggest issue is the tracking is not nearly accurate enough.

5 September 2026
Unprompted review
Slice logo

Reply from Slice

Hey Robert, thanks for sharing your experience. We're truly sorry to hear about the issues you faced with the tracking info. This is not the experience we want our customers to have. Please send us your order details at feedback@slicelife.com so we can look into this and make things right.

Rated 1 out of 5 stars

I suffered food poisoning from that sub…

I suffered food poisoning from that sub sandwich Trrrible Worst poison
I’ve
Ever had

13 September 2026
Unprompted review
Slice logo

Reply from Slice

Hey Roy! We are very sorry to hear about the experience you had. This is not the service our partners or we strive to provide. We have found your order and will refund the funds, as well as provide you with a promo code discount for a future order at any restaurant of your choice. One of our representatives will follow up with you via email with more details shortly!

Rated 5 out of 5 stars

Great local establishment.

Great local establishment.

13 September 2026
Unprompted review
Slice logo

Reply from Slice

Thanks for the 5-star review! We’re glad you had a great experience and appreciate your support of local pizzerias. Thank you for choosing Slice!

Rated 5 out of 5 stars

Love to be able to order directly from…

Love to be able to order directly from the restaurant!

13 September 2026
Unprompted review
Slice logo

Reply from Slice

Thanks for the 5-star review! We’re glad you enjoy being able to order directly from your favorite local pizzerias. We truly appreciate your support and thank you for choosing Slice!

Rated 1 out of 5 stars

Horrible sent my pizza order to a place…

Horrible sent my pizza order to a place no wear near my house. Paid 40 bucks for nothing and then could t deliver it since I said pick up once I found out it wasn’t at the pizza place by my house. Horrible app and service

8 September 2026
Unprompted review
Slice logo

Reply from Slice

We’re sorry to hear about your experience. We’d like to take a closer look at the order and understand what happened with the pickup location. Please send your order details to feedback@slice.com so our team can review this further and assist you.

Rated 5 out of 5 stars

The quality of food is safe, healthier and tastes satisfying

The quality of food is extremely hard too find, l have tried recommended/popular places and it's not even fair they charge the typical large amount of money for food+ delivery, even if l spend a large amount it's worth it b/c the quality is worth it, it's important too be satisfied esp. that you are spending a lot on a restaurant and delivery, l do feel the ingredients quality are not questionable or chemical like which makes me want to buy from here....along with the taste trying popular well reviewed places the food wasn't even fair to say it was good one day l found Joey NY and was relieved l found a place l could trust, l always feel safe taking delivery from here....

12 September 2026
Unprompted review
Slice logo

Reply from Slice

Thank you so much for the amazing review! We truly appreciate your support and kind words.

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