Sleevechief Reviews 214

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the quality of the products, describing them as beautifully made, impressive, and exceptional. They appreciate the unique designs and the passion that shines through in the items, often finding them to be of top-notch quality and well-packaged. For some, delivery was fast and efficient, with products arriving in good condition and as advertised. However, a significant number of people experienced considerable dissatisfaction with delivery times, reporting long delays, postponed orders, and unexpected customs charges that were not mentioned at the time of purchase. Some reviewers were also unhappy with customer service, citing a lack of communication, inconsistent information, and a perceived lack of care when issues arose. Additionally, a few customers noted minor product imperfections or damage upon arrival, despite the packaging appearing intact.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers praise... See more

Quality

People report positive experiences with quality, with many reviewers praising the high quality of products,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers reporting significant delays,... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction due... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing issues such as slow response... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The company is legitimate - I got my item and it was the last in stock. It's a fantastic item too, and the creators' passion for their work really shines through. You can't buy this stuff anywhere... See more

Rated 3 out of 5 stars

very high quality products, beautifully made and the customer service was great. only problem was the delivery and shipping, original shipping date was pushed forward a month and then had additional i... See more

Rated 4 out of 5 stars

First time ordering from Sleevechief. Box has a great packaging, very well designed ! Unfortunately damaged during shipping tho, would be great to have some bublle wrap to protect it because tis pac... See more


Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

214 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Customer service is absolutely terrible.

I’ve been reaching out to this company for months now. They advertise a 15% discount off your first purchase if you sign up to their newsletter. Shipping to the UK is a flat rate of £17 which is extortionate so I signed up to the newsletter hoping to receive the code to take the sting out of my first purchase. I’ve tried multiple email addresses, waited, retried and it’s not sent me a code ever. Spoken with Sleevechief multiple times and they don’t care one bit, way to draw in new customers! 👏

All they have done is insult my intelligence by telling me that the code “always sends 🙏🏽
It more likely seems like that you already got it but in your spam 🙏🏽”

I can assure you I have checked my spam many times. After months of trying to get it sorted I’m giving up. Clearly they don’t want my custom, and based off the other reviews on here it looks like their customer service and shipping times (despite the price) is an abomination anyway.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

The package came crushed and again I…

The package came crushed and again I had to pay additional tariffs on top of your shipping costs. I will never purchase from you ever. I will also tell my friends and family about how disappointed I am. Getting these containers Crushed in the mail is terrible!!

7 April 2026
Unprompted review
Rated 4 out of 5 stars

Slow but perfect

The preparation of the shipment took a litlle bit too long (I ordered just 1 Deck Box) but I understand they received a lot of orders at that time. The product itself is faboulous

3 April 2026
Unprompted review
Rated 2 out of 5 stars

never again

I’m sorry to have to write such a negative review because I was a satisfied customer. I have to give them credit for having great products, and their customer service used to be good. Once, they sent me too few sleeves, but they responded immediately to my complaint and refunded part of the purchase price. However, I’m no longer satisfied. I placed an order with a few colleagues in October (about 7 products, so a fairly large order). Unfortunately, one of the items was on pre-order. If we had known we’d have to wait until April (even though they promised March), we wouldn’t have ordered. Six months is way too long. When I asked if they could send the items that were in stock, they said no. I’m not satisfied, and what bothers me most is the intrusive advertising. I get a spam email once a day and ads on Instagram and YouTube. Clearly, too much money is going into marketing instead of the team that ships the products (they’re always overwhelmed by the current situation). I’m not satisfied and won’t be ordering from them again in the future.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

The deck box I ordered is exceptional I…

The deck box I ordered is exceptional I took it to a major tournament literally the next day after receiving it. During that event, multiple people asking me about the deck box. I couldn’t be more happier with my purchase.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

The best TCG products out there

I’m a big fan of sleevechief I have bought many of their products in the past, but this was the first time me ever purchasing a deck box and I must say the Darkness deck box was amazing. It was everything as advertised and if they continue this theme of deck boxes, they’ll definitely keep getting more money from me. However, I will say this though and this really isn’t on sleevechief but I’ve had a terrible experience with UPS delivering my order. They had delivered my package to a the wrong address and after multiple calls with customer service, I could not get anyone to find or locate my package thankfully, though after four days of thinking, my package was lost. Someone finally called me and said they had my order and I had to travel myself to go pick up my order. Like I said this is not sleevechief fault this is really UPS‘s fault. Overall, though if you’re looking for amazing TCG products sleep chief is the best. Please keep up the great work chief.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great value for money

I was lucky and product was in stock, so shipping was fast and I got my binder in a week. Binder has super quality and looks great, like on pictures. Since I was happy with my purchase I ordered another one. Thanks!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely good

Honestly, this is a very Impressive product.
Slight abrasion on the side of the container, but otherwise in excellent condition. Did not disappoint and is a gorgeous design

14 March 2026
Unprompted review

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