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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality and excellent user experience of the products, noting their sturdiness and thoughtful design. Many people appreciate the peace of mind these items provide, especially regarding pet safety during travel, and find them comfortable for their animals. The ordering process is generally easy, and the customer service is frequently highlighted as exceptional, with efficient and helpful representatives. However, some customers experienced issues with product sizing, finding harnesses difficult to adjust or not fitting their pets as expected based on measurements. A few people also mentioned minor quality concerns, such as reflective tape peeling off or small Velcro pieces not holding securely. Additionally, some reviewers reported difficulties reaching customer service by phone or receiving slow responses.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality,... See more

Quality

Clients share positive opinions on quality, frequently highlighting the sturdy construction and durability of... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and secure design. Many... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and helpful... See more

Order

Customers generally had positive experiences with ordering. Many found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like this harness; it gives me peace of mind knowing that my dog is safe in the back seat. She has accepted it okay (she prefers freedom/no clunky harness), and I presume that will improve wi... See more

Rated 4 out of 5 stars

Overall I’m happy with how this functions. On one of my harnesses the reflective tape started falling off the day I got it and within a week was completely gone. That was disappointing for the price o... See more

Company replied

Rated 4 out of 5 stars

I ordered a Sleepypod after trying different backpacks that doubled as a carrier and reading reviews on other options such as booster seats and harnesses that attach to seat belts. I have a small... See more

Company replied

Rated 4 out of 5 stars

Good product once I received it but it was very hard to get an actual person in customer service to answer a question that wasn't addressed on their website. Kept getting directed to an AI bot which w... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com


Contact info

4.1

Great

TrustScore 4 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

The worst dog harness I ever bought and…

The worst dog harness I ever bought and most expensive. The material is rough and hard. Also so hard to slide through to clip. Better off getting the cheap voyager brand for less than 20. My dog also lives voyager. He hated the sleepy pod.

21 May 2024
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Reply from Sleepypod

Thank you for your message. We are sorry to hear you did not enjoy your product. Feel free to send any feedback to the customer service team at Contact@Sleepypod.com. Thank you

Rated 5 out of 5 stars

The harness works great on our cat

The harness works great on our cat. He loves going for walks all over the place now.
Fast shipping, high quality, professional service
Thank you !

28 May 2024
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Reply from Sleepypod

That's great to hear :) We are glad your cat is enjoying the harness.

Rated 1 out of 5 stars

I recently purchased a seat belt for my…

I recently purchased a seat belt for my dog but mistakenly purchased the wrong size. I emailed requesting an exchange. They never responded to my emails or contacted me in any way to address the situation. Unfortunate!!

28 May 2024
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Reply from Sleepypod

Hi there, we are sorry to hear that, please send an email to Contact@Sleepypod.com. Thank you

Rated 5 out of 5 stars

I ordered the sleepypod as I remembered…

I ordered the sleepypod as I remembered a cousin of mine getting one for her cat and that he really enjoyed the carrier. Initially— my cat, Doki, inspected the pod with a tentative sniff and basically ignored it for the first week. I was nervous maybe she didn’t like it, however, I left it out in a sunlit area as she enjoys sunbathing and one day she just climbed in there on her own and started sleeping and making biscuits. I noticed that during trips to the vet she complains less during the car-ride and is much calmer when we arrive. The top of the carrier is very easy to put on, very well manufactured and the entire carrier itself is easy to secure with seatbelts.

24 May 2024
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Reply from Sleepypod

That's so great to hear! :)

Rated 5 out of 5 stars

Amazing

Arrived quickly!

21 April 2024
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Reply from Sleepypod

Awesome! We are happy to hear that!

Rated 1 out of 5 stars
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Reply from Sleepypod

Hi there! We are sorry to hear that you were disappointed in the product you ordered. Please send us an email to Contact@Sleepypod.com, we would love to hear your feedback to better improve for the future. Thank you!

Rated 5 out of 5 stars

Great product to keep my pup safe!

Great quality and design. It was very easy for my pup to get use to wearing it. Looks like it will last a long time.

15 April 2024
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Reply from Sleepypod

We're happy to hear you're enjoying your Sleepypod products :)

Rated 5 out of 5 stars

we love our two sleepypod leashes

we love our two sleepypod leashes - had them for 6 months now. They're durable, strong, easy to hold on to, easy to clip on. I feel very confident in their durability. Going back to buy seatbelts now.

27 November 2023
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Reply from Sleepypod

That's great to hear! Please let us know if you have any questions about your harness. Reach us at Contact@Sleepypod.com

Rated 1 out of 5 stars
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Reply from Sleepypod

Hi there! We are sorry to hear you have not received your order. Please send us an email to Contact@Sleepypod.com with your order number and we can help figure out the status of your package. Thank you!

Rated 5 out of 5 stars

Perfect for our dog

The vest arrived quickly. It is amazingly well made. Our dog will NEVER escape this vest. Although I was unsure of the design at first, after using it for a couple of weeks we have worked out how to get it on and off easily. I struggled getting it to fit properly as the straps don't move easily in the buckles, but on the other hand once fitted I don't think I will have to move the straps and they feel secure. I don't worry about them slipping or loosening. It was a bit frustrating and awkward at first trying to get the tummy straps inserted into the strap under the belly. However, after using it for a couple of weeks we figured out how to slide the vest to one side so we can slip the buckles through the belly strap, then slide the vest back in place and buckle the straps into place. Our pup was so adverse to the previous vest we had that went over his ears.
with this new vest he is less averse and tolerates the strap that goes around his neck and buckles in place. He is much more willing to get dressed for his walks. I wish I had purchased this fear-free vest first, but I doubt I would appreciate it as much had I done so. I am very happy with the security I feel using this vest. As I said I KNOW our pup will never be able to get himself out of this one. His safely means so much to us. And I know he is comfortable and there are no areas that are rubbing or irritating his skin. I know it is comfortable for him. I am also very appreciative of the strength and durability of this vest. It is incredibly well made. Thank you so much Sleepypod

30 April 2024
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Reply from Sleepypod

Yay! That's great to hear you are loving your Sleepypod product. We are always here if you have any questions about fitting the harness or anything else. Don't hesitate to reach out at Contact@Sleepypod.com

Rated 5 out of 5 stars

Above & Beyond

My package got lost by the delivery company but Sleepypod helped make it right. They sent out a replacement item and were very helpful and friendly. A pleasure to work with. Thank you!

30 April 2024
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Reply from Sleepypod

We are so glad to hear you received your package safe and sound! Enjoy :)

Rated 5 out of 5 stars

Sleepypod is a great product

Sleepypod is a great product. My Cavapoo rides like nothing is there. Noelle was very responsive & helpful to any questions I had.

26 April 2024
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Reply from Sleepypod

That's great! We appreciate Noelle over here too ;)

Rated 5 out of 5 stars

Very happy puppy

Easy to order. Quick shipping. Great product. We feel very safe putting our puppy in the Sleepypod air for both plane and car travel and it looks nice:) Our puppy seems calm inside as well.

26 April 2024
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Reply from Sleepypod

Yay! We love to hear your pup is enjoying their Sleepypod Air :) Please let us know if you ever have any questions.

Rated 2 out of 5 stars

Still waiting for order

Ordering was easy but it’s been several weeks and I still don’t have my order and haven’t received any shipping information or anything else since my order confirmation. Nothing said there were delays when I ordered andI haven’t received any notifications of a delay so I feel this is purely bad service.

26 April 2024
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Reply from Sleepypod

Hi there, we are sorry to hear you have not received any updates on your order. Please send us an email to Contact@Sleepypod.com and we will get that resolved for you. Thank you!

Rated 3 out of 5 stars

Ordering was easy and service was good

Ordering was easy and service was good. However, I emailed, via your website and did not receive a response. The new style Martingale harness does not work for my cat. Fumbling with buckles is difficult and it is quite heavy. I was asking about the velcro style, which we have been using for a couple of years with no problems at all. I need to return this buckle one. If you have any velcro left in stock in size M, I am interested in buying

24 April 2024
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Reply from Sleepypod

Hi there! We apologize for you having not received a response. We will be sure to have our technical team check out that connection. You are always welcome to reach us at Contact@Sleepypod.com :) I've just sent you a message with info on our Martingale Harnesses.

Rated 5 out of 5 stars

I love my Sleepypod Air

I love my Sleepypod Air! I was able to get the FearFree version and it fits perfectly in my back seat for my puppy love. We played food games in it before I put it in the car and she had no issues with being in it at all once in the car. It is well constructed and I feel safe that if we were in a car accident she would be ok! Gives me peace of mind. The company was super quick on shipment also! I am excited to take this on an airplane with her at some point! Thank you for making this great product!

25 April 2024
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Reply from Sleepypod

Awesome! We love that you took the time to help your pup feel secure and safe in their Air before traveling. We want our products to be the safe space for your pets :)

Rated 5 out of 5 stars

We bought 3. Exceptional product.…

The harnesses we bought for our 3 dogs all fit and work perfectly

23 April 2024
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Reply from Sleepypod

Awesome! We love to hear that. Please reach out to Contact@Sleepypod.com if you ever have any additional questions about our products.

Rated 5 out of 5 stars

Seems legit

The name “sleepypod” and some of the website design made it seem a bit sketch, but they have the only harness approved by the Center for Pet Safety (with videos of crash testing) so I went ahead and bought one. Happy so far with the quality and my experience

14 April 2024
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Reply from Sleepypod

Hi there! Thank you for your review, we hope you're enjoying your new products. We would love to hear your feedback. You are welcome to send us any information on how we can improve for our community. Please feel free to send us an email with your concerns to Contact@Sleepypod.com Thank you!!

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