Quick delivery. Im giivng 4 stars for the customer experience and delivery. Unfortunately I couldn't smell anything when using the shower steamers which I wanted to love. I am wondering if this is bec... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I have had a few smug eye masks in the past I think the raised area for the eyes is perfect for eye movement in the sleep and protecting eye lashes! I found the Smug on line site quite easy to... See more
Company replied
Always good quality products at good prices. Quick delivery. I’ve used Smug many times before and will do so again. I particularly love their pillowcases. I haven’t slept on a ‘normal’ pillowcase... See more
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Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... See more
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Company details
Written by the company
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Contact info
West Street, SM1 1SH, Sutton, United Kingdom
- hello@sleepsmug.com
- sleepsmug.com
4.2
Great
173 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Bought these shower bombs as gifts
Bought these shower bombs as gifts. They look and smell great. Service and postage very good, quick.
23 October 2025
Reply from SMUG.
Hello Morag,
Thank you for your lovely review. We’re so pleased to hear you were happy with the shower steamers, and that they look and smell great — perfect as gifts.
It’s wonderful to know you were also pleased with the quick service and delivery. We really appreciate your support.
Nice product
I didnt receive orginal order but when i reached out to the team they sent a new order which arrived. Product is packaged well and looks nice i havent tried it as its was agift
3 November 2025
Reply from SMUG.
Hello Tracy,
Thank you for your review. We’re sorry your original order didn’t arrive, but we’re glad we were able to resolve it quickly and get a replacement sent out to you.
It’s great to hear you’re happy with the packaging and presentation, and we hope the gift is very well received.
We really appreciate your feedback and support.
Reply from SMUG.
Hello Alison,
Thank you for your lovely review. We’re so pleased to hear you love the look and quality of our makeup bags.
We really appreciate your support and hope you enjoy using them.
Reply from SMUG.
Hello Malgorzata,
Thank you for your kind review. We’re so pleased to hear your order arrived quickly and that you’re happy with your Collapsible Water Bottle.
We really appreciate your support and hope you enjoy using it.
Reply from SMUG.
Hello Maureen,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your purchase.
We really appreciate your support and kind words.
Not bad shower steamers for price
Great delivery, and nice to have a discount to use to have a try at the Smug products.
I got the relaxation shower steamers, one for myself and one for a gift. They are very nice, they are not very strong. I feel like I need to use a full tablet to get essence going.
3 November 2025
Reply from SMUG.
Hello MC,
Thank you for your review and for giving our Relaxing Shower Steamers a try. We’re pleased to hear you were happy with the delivery and discount, and that you found them nice to use.
We appreciate your feedback about the strength of the scent — shower steamers tend to work best in an enclosed shower space that retains steam, as this helps release the fragrance more effectively.
Thank you again for sharing your experience and for choosing SMUG.
Reply from SMUG.
Hello Caren,
Thank you for your lovely review. We’re so pleased to hear you were happy with the value, range, and quick delivery.
We really appreciate your support and hope you enjoy your purchase.
Such a shame
Such a shame, the designs are lovely but the actual shower caps are really small…ok for short hair but unfortunately not for long hair
28 October 2025
Reply from SMUG.
Hello Lorna,
Thank you for your feedback, and we’re really sorry to hear the shower cap wasn’t the right fit for you. We appreciate your kind words about the designs, though we completely understand your disappointment with the sizing.
I was very happy with my purchase ,I…
I was very happy with my purchase ,I have bought it as a gift and I am sure it will be very useful
17 October 2025
Reply from SMUG.
Hello Susan,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your purchase and that it’s going to make a thoughtful and useful gift.
We really appreciate your support and hope the recipient loves it.
I have not received my order
I have not received my order, yet have been asked to review my purchase. I have contacted smug twice about my missing items but haven’t received a reply. I wouldn’t purchase from them again
24 October 2025
Reply from SMUG.
Hello Susan,
Thank you for your review, and we’re very sorry to hear you haven’t received your order or a reply to your emails. We can only assume your messages may have gone into our spam folder.
We’ll review your order details right away and will be in touch directly to make sure this is resolved for you as quickly as possible.
Apologies again for the inconvenience, and thank you for your patience.
No problems.
24 October 2025
Reply from SMUG.
Hello Katherine,
Thank you for your review. We’re glad to hear everything went smoothly with your order.
We really appreciate your support and hope you enjoy your purchase.
Pleased with purchase
Pleased with purchase
Prompt delivery
Attractive design shower cap, buy one get one free!
Thanks
20 October 2025
Reply from SMUG.
Hello Bumbleybee,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your purchase, loved the shower cap design, and took advantage of our buy one get one free offer.
We really appreciate your support and hope you enjoy using them.
Bought for family going on a cruise as…
Bought for family going on a cruise as a present
They were really pleased as improved their sleeping on the ship
Comfortable and well made
Would recommend
20 October 2025
Reply from SMUG.
Hello Teresa,
Thank you for your lovely review. We’re so pleased to hear your gift was well received and that the masks helped your family sleep better during their cruise.
It’s wonderful to know they found them comfortable and well made — thank you for your kind recommendation.
Very speedy delivery.
15 October 2025
Reply from SMUG.
Hello Lynda,
Thank you for your review. We’re so pleased to hear your order arrived quickly.
We really appreciate your support and hope you enjoy your purchase.
Reply from SMUG.
Hello Amy,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your purchase and that it’s perfect for those with eyelash extensions.
We really appreciate your recommendation and support.
Lovely soft eye mask and headband
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more premium. my daughters especially like how the headband opens out wide so it properly holds their hair back unlike others.
10 October 2025
Unprompted review
Reply from SMUG.
Hello Rachel,
Thank you for your lovely review. We’re so pleased to hear you and your daughters are happy with the quality of the eye mask and headband, and that they feel more premium compared with others you’ve tried.
It’s great to know the wide headband design is working well and keeping their hair securely back — exactly as intended. We really appreciate your feedback and support.
Aromatherapy😍
Ordered the aromatherapy bracelets for my daughter to help with her anxiety and cannot believe how much they’re helping her! I have been recommending these to everyone!!!
8 October 2025
Unprompted review
Reply from SMUG.
Hello Mia,
Thank you for your wonderful review. We’re so pleased to hear the aromatherapy bracelets are helping your daughter with her anxiety — that’s exactly the kind of positive difference we hope our products can make.
It means a lot to know you’ve been recommending them to others too. We really appreciate your support.
This is my 2nd review with the same…
This is my 2nd review with the same problem. I made 2 orders on the same day, neither had arrived and I was told by amazon shipping that they were both lost. After sending several emails to smug, I got a reply on my review saying that my emails were going to spam and that they would sort it. Finally got 1 of my orders (no ending 924) but still not got the 2nd one (ending 925). Still no one is replying to my emails about this one! Hoping that I might get a response again from here as that appears to be the only way I can get a response again. On a better note, I have bought several items from here in the past and love the products, but not sure I will buy again.
20 September 2025
Unprompted review
Reply from SMUG.
Hello Janet,
Thank you for your emails and for sharing your review. We’d like to sincerely apologise once again — it seems your emails were still being directed into our spam folder, which is why we didn’t see them sooner. Our web team have now marked all emails as ‘not spam’ to ensure this doesn’t happen again.
With regard to order 108925, we can see from the tracking that this has unfortunately also been lost by Amazon. This is extremely unusual, and certainly not something we’d expect to happen with two orders. We’ll be raising this directly with Amazon.
In the meantime, we’ve arranged for a replacement for order 108925 to be sent out to you today.
We’re very sorry for the delay in responding to your emails and for the problems you’ve experienced with shipping. Thank you for your patience — we’re truly grateful for your loyalty in the past and that you’ve enjoyed our products.
Please rest assured that we’ll do everything we can to put this right and restore your confidence in us.
The mask I ordered is beautifully made…
The mask I ordered is beautifully made and arrived really quickly. My husband has to have a bedside monitor which glows green and it disturbed my sleep but the sleep mask blocks it out completely. The contour of the mask allows eye movement and is very comfortable to wear. I highly recommend the product and company. Thank you.
26 September 2025
Unprompted review
Reply from SMUG.
Hello Sheila,
Thank you for your wonderful review. We’re so pleased to hear your sleep mask arrived quickly and is helping you get a better night’s rest by blocking out light from the monitor.
It’s great to know you find the contoured design comfortable and effective, and we really appreciate your kind recommendation.
Quick delivery
Quick delivery. Im giivng 4 stars for the customer experience and delivery. Unfortunately I couldn't smell anything when using the shower steamers which I wanted to love. I am wondering if this is because my shower room just doesn't hold the steam and therefore isn't powerful enough to create the aroma, as others have reported a wonderful scent! Great company though.
21 September 2025
Reply from SMUG.
Hello Natalie,
Thank you for your review and kind words about SMUG. We’re really pleased you were happy with the service and delivery, though we’re sorry the shower steamers didn’t give you the fragrance experience you were hoping for.
You’re absolutely right — shower steamers work best in an enclosed shower space that retains steam, as this helps to release and carry the scent more effectively.
We really appreciate you taking the time to share your experience and for recognising the positive aspects too.
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