The contacts I had were pleasant and helpful. I was in a time crunch and used the online counseling and prescription service. I performed the required steps to order a new, portable CPAP device, and t... See more
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Worse experience ever Edit: honestly sort of shocked without gong onto details as I was already irritated however. A gentleman called Dave called me and understood quick a lot of this that... See more
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I ended up talking to a representative because I had some specific questions. She was very helpful, however, I'm still receiving automated calls from Rotech, telling me that it is time to order new s... See more
I would have given a five star but when I went to purchase multiple set of air filters for my resmed airsense total of over $60 the site wanted $12 shipping. Total package weight an ounce or two. But... See more
Company details
About Sleeplay
Written by the company
Hi, we're Sleeplay.
Your ultimate hub for all things sleep.
At Sleeplay, we connect you to the next generation of sleep experts, products, and innovations, guiding you through every step of your journey towards better sleep. Whether you're new to the world of sleep health or a seasoned pro, our team is dedicated to helping you find the solutions that work best for your unique needs.
Our mission goes beyond just sleep; it's about enhancing your overall well-being. We’re setting a new standard in sleep health, one well-rested person at a time. With our wide range of products, from CPAP machines to comfortable masks, and our expert advice, we aim to transform the way you sleep, so you can wake up feeling refreshed, recharged, and ready to take on the day.
We understand that sleep apnea can turn a peaceful night into a restless struggle, leaving you feeling drained and unfocused. That’s why we’re committed to providing top-tier solutions that improve your sleep quality and, in turn, your life. Sleep isn’t just a luxury; it’s a fundamental pillar of mental health, physical health, and performance.
Surprise! You’re actually a kind and vibrant person. All this time, you were just tired. Imagine waking up each morning feeling like your best self, ready to embrace the day with energy and enthusiasm. At Sleeplay, we believe that’s possible, and we’re here to help you achieve it.
Discover our playground of sleep solutions where better sleep begins. From innovative CPAP technology to personalized customer support, we’re here to ensure you sleep soundly and wake up smiling. Because at Sleeplay, we’re not just about selling products; we’re about creating a community where sleep health is prioritized, and everyone can enjoy the benefits of a good night’s rest.
Our Playground Rules
Written by the company
- Free Shipping Over $99+
- Shop with confidence and save more when you spend $99 or more on our wide range of CPAP products.
- 30-Day Risk Free Trial
- We offer a hassle-free 30-day return policy when you buy any machine from Sleeplay.
- 30-Day Mask Trials
- We understand that a CPAP mask is a key component of CPAP therapy and adherence. That's why we provide a 30-day window to exchange a CPAP mask once per the customer's lifetime.
The Sleeplay Promise
Why you matter to us
We are beyond the business of simply selling products. Our goal is to improve the lives of our customers and achieve the highest levels of patient satisfaction.
We use the latest e-commerce technology to ensure secure and fast online services. We consistently strive to look for innovation in the industry, putting our customers first when looking for solutions that will help improve their quality of life
Contact info
3200 N 29th Ave, 33020, Hollywood, United States
- 844-451-6555
- info@sleeplay.com
- sleeplay.com
Better Sleep Starts Here
4.2
Great
874 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 1 month
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Great customer experience .
It was easy to order and easy to take care of my order, I knew when it was coming, and I was notified the day it was delivered. Customer service was great!
11 March 2026
It's been over two weeks and still…
It's been over two weeks and still haven't received product I ordered.
11 March 2026
Great service and very knowledgeable…
Great service and very knowledgeable about CPAP equipment.
11 March 2026
OUTSTANDING service
OUTSTANDING service, no complaints. These machines are expensive so you deserve support when you need it.
14 July 2025
Absolutely great service
Absolutely great service. My mask broke in the middle of the night and I was able to walk in and get a replacement with no issues at all. Great customer service. Highly recommend sleeplay for anyone with questions about where to get their CPAP supplies.
12 March 2026
Unprompted review
Reply from Sleeplay
Thank you for your kind words and for sharing your experience with us. We’re glad to hear that our team was able to assist you quickly and get you the replacement you needed.
Your feedback means a lot to us, and we truly appreciate your recommendation. If you ever need anything in the future, we’re always here to help.
Warm regards,
The Sleeplay Team
I’m very grateful for the excellent…
I’m very grateful for the excellent service I received with my purchase. The order arrived on time and in perfect condition. I will definitely shop again.
9 February 2026
Reply from Sleeplay
Thank you for your thoughtful review. We’re glad to hear about your positive experience with us. We’re very happy to hear that your order arrived on time and in perfect condition.
Your support means a lot to us, and we truly appreciate your trust. We look forward to assisting you again in the future.
Warm regards,
The Sleeplay Team
Reply from Sleeplay
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and support.
Warm regards,
The Sleeplay Team
Hello,
Hello,
First, I want to say that everything has been excellent. I have no complaints at all about your equipment or the products you sell, and I also appreciate the quick responses from your customer service team.
The only issue I experienced was that I was being sent a mask every month that I did not order, which caused some confusion on my side.
Aside from that, everything has been great. Thank you very much for your help and attention.
Best regards.
9 February 2026
Reply from Sleeplay
Thank you so much for taking the time to share your experience with us—we truly appreciate your kind words and support. We’re very glad to hear that you’ve had a positive experience overall with both our products and customer service team.
We also understand the confusion regarding the recurring shipments. Our team has already taken care of this by canceling the subscription and processing a refund for the order to resolve the situation.
If you need any further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
The Sleeplay Team
ability to receive my prescription and…
ability to receive my prescription and ship my machine
9 February 2026
Reply from Sleeplay
We truly appreciate you taking the time to share your experience with us. It means a lot to our team to hear your feedback.
Warm regards,
The Sleeplay Team
Reply from Sleeplay
Thank you for your feedback! We’re here to support you as you get familiar with your CPAP equipment, and please don’t hesitate to reach out if you have any questions along the way. Your satisfaction is important to us!
Warm regards,
The Sleeplay Team
The cover leaks air badly when the CPAP…
The cover leaks air badly when the CPAP is in Use.
9 February 2026
Reply from Sleeplay
We’re sorry to hear about your experience and understand how frustrating air leaks can be during use. Your feedback is very important to us.
Our team has already reached out to you directly and provided a solution to address this issue. If you have any additional questions or need further assistance, please don’t hesitate to reply to our message or contact us—we’re here to help.
Warm regards,
The Sleeplay Team
Great customer service
Answered my questions, told me about discounts and sales I qualified for. I actually tried to order 1 wrong part. Caught my mistake and adjusted my order.
11 August 2025
Reply from Sleeplay
We’re glad we could answer your questions, help you take advantage of discounts, and catch that order mistake in time. It’s always our goal to make your CPAP experience smooth and hassle-free. We truly appreciate your trust in us!
Warm regards,
The Sleeplay Team
lack of customer service
Did not get reply to one customer service message until it was too late and didn’t get a response at all to my second one.
9 February 2026
Reply from Sleeplay
We’re sorry to hear about your experience and understand how frustrating delayed communication can be. This is not the level of service we strive to provide, and your feedback is very important to us.
Our team has already reached out to you directly to address the situation and provided a solution along with compensation. If there’s anything further we can assist you with, please don’t hesitate to reply to our message—we’re here to help.
Warm regards,
The Sleeplay Team
Reply from Sleeplay
We’re sorry to hear about your experience and understand how frustrating mask leaks can be, especially when it impacts your ability to use your machine properly. Your feedback is very important to us.
Our team has already reached out to you and offered a mask exchange to help resolve the issue. If you need any further assistance or have questions, please don’t hesitate to reply to our message—we’re here to help.
Warm regards,
The Sleeplay Team
Best company I've ever dealt with
Best company I've ever dealt with! I'd never had any help before with cpap therapy and I'd made a mistake on my order on my end. They are so helpful. And so efficient. So professional! I only had money to get a mask since my finances are not great yet. But believe me, when i'm able to get a new cpap machine and everything that comes with it, this will be my first and only stop!
27 February 2026
Unprompted review
Reply from Sleeplay
Thank you so much for your heartfelt review! We’re truly glad we could help and make your experience a positive one. Our team is always here to support you with your CPAP needs, and we appreciate your trust in us. We look forward to serving you again when you’re ready. Your kind words mean a lot to us!
Warm regards,
The Sleeplay Team
Easy to order
Excellent - great deals often and quick service. Have recommended them to many others
10 November 2025
Reply from Sleeplay
Thank you so much for your kind words and for recommending us to others! We’re thrilled to know you’re happy with our deals and quick service. Your support truly means a lot to us!
Warm regards,
The Sleeplay Team
Absolute Scam
Absolute scam company. I bought a part for a CPAP tube that I didn’t end up needing. I tried to cancel the order before they shipped it but they wouldn’t do that. I had to wait until it arrived and then return it. Somehow, ordering one part means they’re going to charge you monthly and send you the same part every month. I called to try and cancel the second order and return the first and was told to wait until the second order arrived and return both then. The person I spoke to assured me that I had 60 days and it wouldn’t be an issue. The second order said that it arrived but was not in my mailbox or on my door. When I emailed about this I was told I would have to contact the local post office. Fortunately, it arrived a few days later, I’m assuming that was a postal error. However, when I called to return both products they initially said I could only receive store credit. Then they agreed to return the second one but will not return the first because it is only eligible for 30 day returns. I’m waiting to hear back from a supervisor, in hopes that they will accept both both returns and refund my money. I’m not expecting them to cover my shipping costs, only return the products. The fact that they are being so petty about two $16 parts shows you what type of company you are dealing with. There are plenty of other great companies, don’t waste your money on unethical businesses like Sleeplay.
14 February 2026
Unprompted review
Reply from Sleeplay
We’re sorry to hear about your experience and understand how frustrating this situation must have been. Your feedback is very important to us, and we take concerns like this seriously.
Our team has already reached out to you directly and processed a full refund to resolve the issue. If you have any additional questions or need further assistance, please don’t hesitate to reply to our message—we’re here to help.
Warm regards,
The Sleeplay Team
Super good service and price !!
11 February 2026
Unprompted review
Reply from Sleeplay
Thank you so much! We’re glad to know you’re happy with our service and prices. We truly appreciate your support!
Warm regards,
The Sleeplay Team
Sleeplay has amazing customer service…
Sleeplay has amazing customer service and their prices are lower than anywhere else. I am so grateful for their guidance in helping me to choose a sleep aide that was perfect!
17 November 2025
Reply from Sleeplay
Thank you so much for sharing your experience! We’re so happy to know our team could help you find the perfect sleep aid and that you’re pleased with both our service and pricing. It truly means a lot that you chose Sleeplay, we’re grateful for your trust and are always here to support you on your sleep therapy journey!
Warm regards,
The Sleeplay Team
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