I appreciated the clear and informative answers to my many questions about the Pari nebulizer. Yours was the only company who responded to my email and phone messages. ( I don't consider an email... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wore the Bongo Rx Sleep Therapy Device for about 2 hours on each of the first 2 nights. I immediately developed painful sores around the nostrils. I emailed sleepez to arrange a return. Even th... See more
I want to give a hugh thanks to SleepEZ and Rafael for going above and beyond in a way that Truly deserves recognition. It's rare these days to find a business that stands behind their word... See more
Company replied
My order was filled promptly and when it arrived it was exactly as described. The delivery date was rescheduled 3xs but that is not the fault of the company itself rather the delivery service used.... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Asking more that I got would be…
Asking more that I got would be exagerating. I loved the way I was served Thank You.
Rafael is simply amazing
Rafael is simply amazing! I feel so much comfortable and confident with him. I was able to express my concerns regarding some specific aspects without any hesitation. And so discovering and trying for a first time a CPAP machine is so much easier than expected.
He always takes the time to answer to my questions and his guidance and advice are so appreciated. I highly recommend Rafael!
Customer support is outstanding
Couldn't say anything more about how a customer support issue was handled. Rafael went above and beyond. Trusted supplier for sure.
Rafael goes out of his way to make sure…
Rafael goes out of his way to make sure I receive my supplies. I would recommend him any time.
Excellent customer service
I ordered Bongos Rx. The ordering process for the item was straightforward. The item was delivered in good time from Canada. The Bongos Rx have been a welcomed alternative to torturous CPAP therapy and work surprisingly well.
I had a couple of queries and I must say the customer service from Sleepez has been excellent. Thank you Rafael.
Excellent service
Rafael provided excellent service, right from the beginning. He explained the facts and issues involved with acquiring and using a CPAP machine. He answered my questions (by phone or email) in a very timely manner, and I was very appreciative of the advice he provided. Would definitely recommend Rafael for anyone interested in whether a CPAC might be of benefit to them.
Easy to order my replacement hose and…
Easy to order my replacement hose and accessories

Reply from Sleepez
Good price/no MD gatekeeper required
Good price. No tariff or duty charges for shipping to my US address. Free shipping. Prompt delivery. And I did not have to obtain a prescription from a gatekeeper MD (which is required when buying from US sellers). The product itself is so far not working out but TBD.

Reply from Sleepez
rafael is unbelievable
rafael is unbelievable. best customer service i've ever experienced. can't recommend highly enough.

Reply from Sleepez
Outstanding customer support and reliable service
I had an issue with France customs during my order, and I want to highlight how outstanding the support was. Rafael from customer service was truly amazing. He handled everything professionally and did what was necessary to resolve the situation. He also followed up with me daily until the problem was fully solved, which is rare and very reassuring.
Beyond the support, the website is serious, reliable, and offers very good prices. This experience really shows how much they care about their customers. I would not hesitate to order again and I highly recommend them.
Merci beaucoup.

Reply from Sleepez
good quality at competative pricing
I was unsure originally that the product was priced incorrectly but no it was the correct price. I live in the UK so thought that the shipping would be expensive but no free shipping on this order.
Arrived as stated good product will be ordering a spare shortly.
excellent company.

Reply from Sleepez
Extremely Helpful! Best Customer Service!
Ordered a size too small and they offered GREAT customer service to get me what I needed since I can’t get this in the US. Top Notch Customer service! We need more companies like this!

Reply from Sleepez
I want to give a hugh thanks to Sleepez
I want to give a hugh thanks to SleepEZ and Rafael for going above and beyond in a way that Truly deserves recognition.
It's rare these days to find a business that stands behind their word and takes care of their customers.
I will Absolutely continue doing business with Sleeper.
Highly Recommended .
Thanks Rafael
Cheers
Gary A.

Reply from Sleepez
Great help!
They went above and beyond to help with the right mask and settings so I can benefit most from this therapy.

Reply from Sleepez
Arrived and ordered items on time.
Arrived on time and exactly as described. The quality is excellent, and the price is far better than what local sleep shops offer. I’m very satisfied with my purchase and will definitely buy again in the future. Highly recommended!

Reply from Sleepez
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







