Spoke with Greg and he explained what was happening and apologized and not responding to my June email on the topic. I appreciated his willingness to listen and explain. Very poor customer service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a Transcend 3 Mini CPAP for travel. Ordering and confirmation of RX was uncomplicated and order arrived well packaged, undamaged, on time with free UPS delivery. Follow up questions I had... See more
My sleep doc recommends changing the CPAP filters once a week, and it is easiest just to get them through you than to argue with my local Medicare approved CPAP supplies provider, which supplies half... See more
I had the previous version of this gear and lasted me for a long while. The new gear really allows you to sleep not only on your back but on the sides as well, as the lateral tubes are stronger (witho... See more
Company details
Information provided by various external sources
At Sleep Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
Contact info
900 SW Fifth Ave, Ste 1825, 97204, Portland, United States
- (800) 506-6904
- sales@sleepdirect.com
- sleepdirect.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great "Make it Right" service save by SleepDirect
Purchased a ResMed Mini travel c-pap machine. It came with a default nostril map, even though I requested a mask similar to the mask I use with my full size machine at home. I then bought a full size mask from SleeepDirect. I took this mask out of the packaging to discover that it doesn't fit the Mini. I filed a negative review of SleepDirect due to my frustration with not disclosing that certain ResMed masks do not fit the Mini. Greg the GM with SleepDirect called me ASAP in response to my review and flew into action. He sent overnight the correct Mini mask. He deducted the charge for the wrong mask. He was incredibly pleasant and forthright. It is my belief that the fault was with ResMed for not disclosing on their branded materials that mask fit requirements for Mini. I an a very happy and returning SleepDirect customer now.
21 December 2020
Reply from SleepDirect.com
We have reached out and have spoken to William. We have explained the nuances of this product and are working through a solution for him.
Love it very easy set up
19 December 2020
Delivered on time
Delivered on time. And the product was easy to assemble and set up. It appears to be working because I’m sleeping better! Thank you.
19 December 2020
Very good service
Very good service! Thank you. My only question is do you recycle the old sleeves?
I didnt see any reference to that. I have discarded the used one in our recycle trash.
For future reference though, I'm curious to know if I should have done something else.
18 December 2020
Items ordered arrived ontime
Items ordered arrived ontime, were packed well and we’re exactly as ordered. Would definitely order again.
17 December 2020
It is so easy to order from you
It is so easy to order from you. The product is awesome, we go camping every year and we take this machine with us, am thinking about getting the travel c pap so that we can leave it in our travel trailer and leave the bigger one at home. I love the products will always buy from you, if it is not broken do not fix it, right?
14 December 2020
Prompt service and delivery
Prompt service and delivery. Always have supplies in stock.
12 December 2020
Purchase of so-clean equipment.
Delivery was unbelieve. I ordered this at about 11 am monday morning & received it next day at 530pm. The equipment works great. I am a happy customer.
12 December 2020
They were great by calling me and…
They were great by calling me and making sure of the adapter i needed before placing my order. Shipping was fast and everything nicely packaged. Will do business with them again
10 December 2020
SleepDirect is great!
SleepDirect has always shipped my products fast and great customer service! If there's any problem with the order, they will be sure to call and verify information to get everything shipped to you as soon as possible. I always receive everything I order. Thanks SleepDirect!
7 December 2020
Very easy to deal with.
Very easy to deal with.. filled my orders in a timely fashion. O will use this company over and over again
Tom R
5 December 2020
Everything went smoothly
Everything went smoothly ! Ordered an adapter for my cpap and got it in a timely fashion!
5 December 2020
Ordered A new BPS 12V Battery and…
Ordered A new BPS 12V Battery and Dreamstation 12V adapter on a Saturday and it was delivered on the following Tuesday and everything was in order! The price was about the best I could find and they were located with in driving distance of my home! Seems like a good place to do business!
4 December 2020
Highly Recommended
I've ordered supplies from them a number of times and the folks there have always been very helpful. Excellent customer service and reasonable prices. Highly recommended!
30 November 2020
Great shopping experience
29 November 2020
Great Service
Great Service, fast delivery, reasonable prices. What else would anyone want.
27 November 2020
Fast & Accurate
Order was shipped quickly and accurately. They are the genuine cartridges.
27 November 2020
The product works as expected and…
The product works as expected and arrived promptly.
23 November 2020
good service ,price and prompt delivery.
21 November 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.