SLA The Label Reviews 

I don’t usually write reviews but I’m so disappointed in the service I’ve received that I feel the need to. I will never be purchasing from this company again!

I ordered a dress and shorts on pre order from the website. Online it said the order would be shipped the 23rd. It got to the 25th and still no notice of item being shipped. So I emailed and got told it would be shipped that day. Fabulous. Or so I thought…

I was going on a trip to Paris the following week and had expressed my need for the package to be shipped.

On the 27th I sent another email as I still hadn’t been sent a shipping confirmation email. I was told it would be sent very soon.

By the 29th it still hadn’t been shipping confirmation so I knew there was no way the package would arrive in time and that I would no longer be requiring the items. The customer service were super unhelpful still and just said it’d be shipped out soon again.

The day before my trip it hadn’t been dispatched and I had expressed my concerns about the lack of help and customer service. The only solution they then offered was they’d send me a free returns label after I’d received the item.

After returning from my trip the package had arrived, so I requested the return label which they sent. I requested it be a evri return as there isn’t a Royal Mail office convenient for me to access. They said they only did Royal Mail so sent that over. Due to the inconvenience I was unable to ship the package in the very short 7 days they allow for returns( which I wasn’t informed of until after I’d missed the window!). Considering how long it’s taken for them to ship the package to me and that they can’t keep to their own time frame I’m extremely disappointed that they could allow a longer return frame under such circumstances!!

The customer service has been broken promises throughout and extremely unhelpful… I wish I’d read the other reviews about preorders before purchasing or I wouldn’t have bothered at all!

I’m now around £100 down and I’ve never been more dissatisfied with an online retailer in my life! Will not order from there again and would recommend other people not too as well!

I had ordered a jacket for my upcoming birthday trip. This order was estimated for shipping on the 18.11.2024. The 18th had passed and I had not heard anything from this company in relation to my order. I reached out, just for them to inform me that due to delays they will not be shipping out till end of November but I can see that they are also informing customer that this will be shipped out in the new year. By then my birthday will be over of course, what a joke! Not only had they failed to shipped this in the time promised but they had also failed to communicate this with their customers and in fact wait until I reached out to them to inform me. This seems like such a scam!! They were not even able to compensate me for their mess and my inconvenience! I see a lot of other comments on their social media regarding the same thing. Honestly would not shop here ever again or recommend anyone shopping here.

I’m sorry to say, that I’m dissatisfied.
I think the dresses and jackets look amazing and I was really looking forward to wearing it at a special occasion.

Truth shall be told: the costumers service did reply very quickly and friendly. But they did not keep their promises.

I did a preorder for a dress and a jacket. It was supposed to be back in stock on 8th of November. From 8th of November it was back on the homepage as “available”. But my order was never shipped. I contacted the company many times, and they promised to ship the items “very soon”, “by Friday” and “at the end of the week” - but no promises were kept. I payed express delivery and I asked several times, if they were able to send me the items and they promised to do so - but nothing happened.

Seems like this is not a “one time” problem according to other reviews - that is a shame.

Now I’ve cancelled my order and I hope I’ll get my money back.

I pre-ordered a dress on 21/10/24 and did not receive an estimate shipping date for the order. Since I ordered the dress enough in advance I did not think this would be an issue. I have been waiting for over a month now for a pre-order to be shipped or get any updates on the shippment time and got no response on the shipping date but was advised there were delays. The company made several posts about the item being sent out for any pre-ordered items on 8th November but when the date came that detail was quickly removed from the posts. I had now been waiting for over a month and the dress I pre-ordered has been available for selling instantly and is alnost sold out. This is not a satisfactory service and an estimate shipping date should have been provided as this was not expected. I understand there could be delays but customers should be informed and the items should not be constantly advertised as buy now when the pre-orders are not being sent out. This is really dissapointing as I love Sla’s materials and desings and ordered a few times before. Sla the Label please provide timely updates on items customers spent they hard earned money on.

Update: The dress was sent out for delivery on the 18th November via UPS when upon ordering FedEx was the shipping company advised. Today is the 9th of December and my dress still did not arrive. UPS claims they never recevied my package physically. This is absolutely unacceptable and just a kick after kick on an almost 90€ order out of which 15€ was the delivery itself.

I purchased the Lexi dress and the quality is awful. Upon opening the package there were many loose sequins. I decided to keep the dress as returns are not covered by the brand. I wore the dress for 30 mins and went back to my hotel to change as the dress was very uncomfortable and many sequins were falling off with the slightest movement.

My experience with SLA The Label has been incredibly disappointing from start to finish. I tried to order the July dress when it first came out. I had my size in my basket which said it was reserved for 10 minutes and was putting my card details in, it then failed and said it was sold out.
I then ordered the dress on the first round of pre-orders, which said they would dispatched at the end of August which was perfect as I have a wedding mid September. I put in a discount code I had and thought nothing else of it, it was only when I checked my statement that I saw the code had been removed during payment. I had to email them about this but they did refund me the difference.
The end of August passed and I didn’t have a dispatch email. I am short so I knew I would need to get the dress tailored as they do not supply petite sizing. I emailed them and they said they had an “unforeseen setback” and the dress would be shipping the beginning of the first week of September. It got to Wednesday and I emailed them again, they it would be shipped that day and it didn’t. I emailed them on Friday and they said it would be shipping first thing Monday morning (9th Sept). I asked if this could be done on next day delivery and they said yes.
My order finally shipped on 9th Sept at 6:30pm on 48hr Royal Mail delivery.
The dress has obviously still not arrived, I will not be shopping with SLA again and would definitely not recommend them to anyone.

I bought the July dress for my best friends wedding. It was on pre sale to be dispatched end of August. This didn’t happen.
I heard nothing and go no updates. When I messaged their social media they said there would be delays and it would definitely be dispatched on the 4th September. This didn’t happen.
When I questioned them again they said ‘we have received confirmation the July dress will be packaged and dispatched today (Friday 6th September). This has also not happened! I have received no reply before they checked off for the weekend. I’ve been so kind and understanding of delays but I feel ignored and I’ve explained how desperate I am and I’ve received no communication back. I still do not have the dress or confirmed of dispatch.

Returns service is so bad, been waiting over 2 and a half weeks for a refund and I’ve also emailed the company with no response.

I have been waiting over 2 n a half weeks for a refund.

I am writing to express my dissatisfaction with the Purple Santorini Suit (Order No. #113615, placed on 20/02/2023). Despite my initial satisfaction with the product, the experience has since been severely disappointing.

The first time I wore the suit, it was in perfect condition and garnered many compliments. After the second wear, I followed the care instructions on the label and had it dry cleaned by a trusted professional. To my dismay, the glitter on the suit completely fell off, rendering the outfit unwearable. Moreover, this mishap caused significant issues with my dry cleaner's equipment, as the glitter spread throughout the machine.

I have noticed that the care instructions on your website have now been updated to 'cold hand wash only,' which was not the guidance provided on the original label attached to my suit. This discrepancy has led to the irreversible damage of my garment after just two wears.

Given this issue, I request a full refund or a replacement suit as soon as possible. I do not know how to attach images on Trustpilot but I am happy to share upon request.

@sla I already emailed your customer service team with the same email and images / videos.

Just received my order and it is absolutely stunning! The quality of the bikinis and packaging is amazing for how reasonably it is priced, also the customer service team are so quick to respond and really friendly!

I recently ordered the new printed maxi dresses from SLA (Capri and Calabria), I am 6 months pregnant so was a little unsure if they would look okay, but I absolutely love them and ended up keeping both.
Even over the bump the print didn't distort and the fabric wasn’t see through. The perfect holiday dresses which I will get out every year

Just bought the new swim collection and the quality is so good. The new black and white thong bikini is my new fave...would defo recommend ❤️

Ordered 2 dresses and a bikini and so happy with the fit and quality of everything! My parcel arrived so quickly as well, definitely would recommend! ✈️💗

Purchased 2 dresses which were £70+ each, and they both were see through. Lovely designs& great sizing but sooo see through, not at all what you would expect for the price. Then to top if off you have to pay to return!! My return was received on 23rd May and is still not processed. Will not purchase from SLA again.

Ive ordered a couple of times from SLA and have always received great service. I recently ordered a dress which had a fault and went into panic mode. The team took every step to resolve the situation within 48 hours. The Dylan dress is absolutely stunning on and fits so well.
Really appreciate their efforts and will continue to support the brand!

Blown away by the customer service.

Absolutely amazing customer experience from this company. I had an issue with an order that was not their fault and they have gone above and beyond to resolve it for me. Communication was really quick and easy. And as a very stressed bride to be it was so so so appreciated.

Thank you!!!!

Looks nothing like in the pictures.The clothes are already very expensive, but I thought I'd treat myself to something for my own Bachelorette and ordered the white glitter blazer with matching top and trousers. Not only did I pay €100 in duties alone for things that don't look anything like they do on Instagram. The glitter has clearly been photoshopped. It doesn't look white in real life either, but light blue. Simply the biggest instafail I've ever made. Now I've spent over €300 and can't wear any of it. I can't even send it back because I'll have to pay shipping and duties again. Don't buy anything, it's just a waste of money!

Even though unfortunately the outfit did not suit me, the customer service from this company has been 10/10. They have been so helpful with any queries and genuinely lovely.

Incredibly fast delivery! Ordered on a Friday and my order arrived on the Monday. I was so impressed.

The customer service is genuinely the best I’ve ever experienced across any store!
We had a slight problem with one of the items I ordered having been sent in the wrong size (packet had correct size but item inside was bigger) but I emailed customer service and they immediately got back to me and reissued a new one in the correct size to be sent and this then arrived with me the next day! I returned the item that was the wrong size and again they immediately refunded the postage cost for this.

The items I ordered are also absolutely beautiful and amazing quality… I cannot wait to wear them!

I cannot fault this brand from my first experience of purchasing from them and will 100% be buying from them in the future!