Slater Byrne Recoveries Reviews 599

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Shaun from Slater Byrne has provided us with excellent service, we've gone on to recommend him to multiple clients since. No one wants to be in a situation were they need debt collection but knowing y... See more

Company replied

Rated 5 out of 5 stars

We’ve had a fantastic experience with Slater Byrne Recoveries. Their team is easy to deal with, quick to respond, and genuinely great at what they do. They’ve made what can often be an uncomfortable p... See more

Company replied

Rated 5 out of 5 stars

Easy to work with. Debt recovered quickly. Very professional service. Would highly recommend to anyone!

Rated 5 out of 5 stars

Just want to say a huge thankyou to Sandra and David for all their help, support and hard work. You guys are amazing and we will be highly recommending Slater Byrne Recoveries to anyone who needs assi... See more

Company replied

Company details

  1. Debt Collection Agency
  2. Financial Consultant

Written by the company

Slater Byrne Recoveries are the most recommended debt collection agency in Brisbane, with over 400 independent reviews from satisfied clients. We use a simple yet fast and highly effective process to recover debts for our clients and help them improve cashflow. We require no admin, annual, or sign-up fees—and you only pay us when we successfully recover your debts. This way, you won’t have to worry about additional costs! Contact us today on 1300 794 290 for a free consultation. Services Offered: - Obligation-free consultation - Straightforward, streamlined process that will see results in 3 weeks - Highly trained staff with over 100 years of experience - 24 Hour Access to our Online Portal - Regular updates from your Account Manager - Everyday access to your Account Manager via email and phone - No Collection, No Commission. We operate on a “no win, no fee” basis. Industries we do not collect from: - Consumer Rental Debt - Childcare - Veterinary - Gym memberships - White Goods Hire/Rental Our commission charges are paid at a percentage of the outstanding debt we collect. If you have a signed written agreement from your customer, which states that they have agreed to pay these fees, we can add these fees on top of the amount we collect from your debtor. If a matter proceeds legally, you will be pre-quoted with the costs. Legal action fees are mostly recoverable; however, they are at the discretion of the court. We try to recover every expense and, if you obtain a judgment, interest will be added on top of the amount you are awarded from the date of the debt.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

599 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast Debt Recovery

Easy to work with. Debt recovered quickly. Very professional service. Would highly recommend to anyone!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

A Lifesaver for Small Business Owners

As a business owner of 24 years, chasing unpaid invoices is one of the most frustrating and time-consuming parts of running a business. It can be incredibly stressful and time-consuming. Over the years I had tried everything — reminders, phone calls, emails, and being patient — but unfortunately some clients simply avoid payment.

That’s when I turned to Slater Byrne Recoveries, and I’m so glad I did.

From the very first interaction their team was professional, knowledgeable and and incredibly effective.. They took the time to explain the process, handled everything with confidence, and most importantly they achieved results. Debts that I had almost given up on were successfully recovered.

What impressed me most was how easy they made the whole process. Once the matter was handed over to them, the stress was lifted from my shoulders. Their communication was excellent and they kept me informed every step of the way.

Because of the positive experience I had previously, I have recently engaged Slater Byrne Recoveries again to assist with another outstanding debt. That alone says everything about the trust and confidence I have in their service.

If you are a business owner struggling with overdue accounts, I highly recommend speaking with Slater Byrne Recoveries. They are professional, persistent, and truly know how to get results.

Thank you to the team for the outstanding work you do and for supporting small businesses like mine.

1 March 2026
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Thank you very much! It is so great hearing this from you.

Rated 5 out of 5 stars

Excellent service from Slater Byrne!

Shaun from Slater Byrne has provided us with excellent service, we've gone on to recommend him to multiple clients since. No one wants to be in a situation were they need debt collection but knowing you have someone like Shaun working with you makes the situation better. Highly recommend!

20 February 2026
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Thank you very much, we love hearing these from you!

Rated 5 out of 5 stars

Great Company to Work With

Great company to work with. Very professional with great communisation. Keep me up to date with information and provide all options available. Could not recommend any higher, I’ve already recommended them to others.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and easy to deal with

We’ve had a fantastic experience with Slater Byrne Recoveries. Their team is easy to deal with, quick to respond, and genuinely great at what they do. They’ve made what can often be an uncomfortable process feel straightforward and well managed, and the results have been outstanding. We really value their support and wouldn’t hesitate to recommend them.

24 July 2025
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Thank you for this warm review, Anna! It has been equally great working with you.

Rated 1 out of 5 stars

Spammers

Spammers. I get emails saying " we miss working with you etc " I`ve never had any dealings with thm in the past. Just spammers, avoid.

2 March 2026
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Hi Paul, we're sorry to hear this. If you had previously made an enquiry, your email may have been added to our mailing list, or there may have been an oversight. However, you can unsubscribe at any time by clicking the unsubscribe button in the email. This will automatically remove you from our future communications. We also requested your email through Trustpilot, to remove you on our end as well. Thanks.

Rated 5 out of 5 stars

Highly recommend Slater Byrne

Slater Byrne were so professional and efficient with their debt recovery process. They were not only about to initiate contact from the debtor (which I had been unsuccessful with), but set them up on a payment plan and retrieved the outstanding amount. They were prompt with follow ups and keeping me in the loop.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

After being ghosted by the debtor

After being ghosted by the debtor, I was referred to Slater Byrne by a friend, and the debt has finally been recovered! Amazing experience communicating with the team, everything was handled professionally. Special thanks to Shaun for handling my case, Shaun provided detailed feedback while establishing contact with the debtor and arranging the payments. Highly recommend

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Not reliable or trustworthy

UPDATE: Your response is completely inaccurate. The debtor responded with significant untruths for which I had signed documents and contracts from the debtor *proving* they were untrue. All of these documents were provided to Sandra along with a very detailed explanation and exhibits. She chose not to respond to the debtor with this information.

I also gave her very clear directions, asking that my response be sent to the debtor. Sandra chose instead to ghost me. There was no advocacy for me at all.

Also, Liam and I had a very detailed discussion about the commission. The unpaid contract was a few months old. Liam and I discussed that fact and what the commission would be, which was not 15%. Slater Byrn charged me the 15%, and Liam and Sandra refused to acknowledge our agreement or to discuss it.
_____________

My experience is that they were not interested in recovery. They were only interested in referring to an attorney. I had signed contracts and extensive proof (in writing) of many significant lies from the debtor. Slater-Byrne refused to use them or discuss further action and ghosted me. They also did not abide by the fee agreement that was agreed upon between Liam and me. Since they ignored my requests to schedule a meeting to discuss these matters, it was impossible to resolve. They were happy to meet and discuss getting my business, but once they got it, they lost interest.

11 December 2025
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Hi Deberah,

We acknowledge your feedback and appreciate your review.

We at SBR always take feedback and concerns seriously. We always thoroughly review matters in detail.

In line with your matter, our records show that we have engaged with you on a commission only basis, of 15%. To break this percentage, this was 5 % and an additional 10% as indicated in the Clause 4 of our Terms and Condition since the debt was older than 2 years old. Throughout the course of the recovery, we successfully collected funds on your behalf. No fees were charged beyond that agreed commission on any amounts we recovered.

When the matter furthered, the debtor became legally represented, and a formal response was issued via their solicitor. At the point, we were required to correspond directly with the appointed solicitor in accordance with the Australia Debt Collection Guidelines. A detailed advice outlining your options on how to move the case forward, including accepting their offer, rejecting it, or proceeding with a legal action, was provided to you as well.

We fully understand your part in having strong concerns regarding the accuracy of the solicitor's statements. You even provided supporting documentation. We reviewed these materials, however, we also advised that disputing or challenging those assertions without a clear legal position or formal proceedings in place would be unproductive within the scope of standard debt recovery.

Your specific instructions on how you wished for us to proceed were sought. However, without a clear direction, we were unable to respond further. We also advised that continuing communication without defined position could expose the process to compliance risks that include but not limited to potential claims of harassment, since legal representation was already in place.

Without further instructions, the matter reached the limits of the standard recovery process, and we advised that the file would need to be closed unless you wished to proceed with legal action.

Here in SBR, we pride ourselves in being committed to acting in our clients' best interests while ensuring compliance to applicable regulations.

What we can assure you is your matter had been dealt accordingly.

Rated 5 out of 5 stars

Just want to say a huge thankyou to…

Just want to say a huge thankyou to Sandra and David for all their help, support and hard work. You guys are amazing and we will be highly recommending Slater Byrne Recoveries to anyone who needs assistant like we did. You have been so easy to deal with, very informative and kept us updated every step of the way. Thankyou Again

11 December 2025
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Thank you, Kayla, for your fantastic feedback! We’re so pleased to know you had a seamless experience and that our team was able to deliver quick and effective results. We appreciate your recommendation and look forward to working with you again!

Rated 5 out of 5 stars

Great results

After our first contact with Liam we were put onto David Luciani who from the start was amazing and straight to the point . His knowledge of the law and recovery structure and dedication to our account was first rate resulting in us getting the full owed amount paid within 6 weeks

11 October 2025
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Thank you, Sean, for your fantastic feedback! We’re so pleased to know you had a seamless experience and that our team was able to deliver quick and effective results. We appreciate your recommendation and look forward to working with you again!

Rated 5 out of 5 stars

I wish I contacted them sooner!

At the point of nearly giving up on receiving payment for a long overdue invoice - a friend referred Slater Byrne Recoveries.
I thought it couldn’t hurt to see if they could help. I was blown away by the service - and most importantly - the result! I will definitely be using them in the future.

5 November 2025
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Thank you, Freya, for your fantastic feedback! We’re so pleased to know you had a seamless experience and that our team was able to deliver quick and effective results. We appreciate your recommendation and look forward to working with you again!

Rated 5 out of 5 stars

Awesome service

Awesome service. We have had a smooth and easy experience with a great result

15 October 2025
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Thank you for dropping by and giving us a review Clair. We really appreciate the recommendation. Looking forward to doing business with you again. Cheers!

Rated 5 out of 5 stars

Phenomenal turn around

Phenomenal turn around, loved the response rate to making sure everything was ticked off, thanks heaps for your assist.

26 September 2025
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Thank you for dropping by and giving us a review Weenu. We really appreciate the recommendation. Looking forward to doing business with you again. Cheers!

Rated 5 out of 5 stars

5 Stars

Couldnt be happier with the service. I had just about given up on chasing the debt which was 18 months old and it wouldnt have been possible without Slater Bryne. Michelle went above and beyond for us. Highly recommend and will use again if needed in the future
Thanks again Michelle

19 September 2025
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Thank you for your kind words and amazing review. We are happy that everything went well, and you are satisfied with our service. We always believe that good communication with our client is the key to a successful debt collection. We hope to work with you again in the future. Cheers!

Rated 5 out of 5 stars

Great result

After repeated requests and being promised payment "within a few days" each time by our debtor, we engaged Slater Byrne to recover this debt. Shawn issued a formal request and payment was received the next day. This was a great result.
Highly recommend this service,

4 September 2025
Unprompted review
Slater Byrne Recoveries logo

Reply from Slater Byrne Recoveries

Thank you for your kind words and amazing review. We are happy that everything went well, and you are satisfied with our service. We always believe that good communication with our client is the key to a successful debt collection. We hope to work with you again in the future. Cheers!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look