Skywings Travel Reviews 

5,046
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, patient, and efficient when guiding them through complex flight bookings and payment procedures. Many travelers also highlight the highly competitive pricing and the remarkably smooth, stress-free reservation process provided by the knowledgeable advisors. However, some reviewers were not happy with customer support, specifically mentioning poor communication, unhelpful responses, and unexpected extra charges applied for requested itinerary changes. A few consumers additionally reported deeply frustrating experiences regarding significantly delayed or partial refunds, along with unexpected issues concerning their confirmed bookings.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Booking process

People report positive experiences with the booking process, describing it as smooth, easy, and stress-free.... See more

Service

Customers consistently note positive experiences with service, highlighting efficient, friendly, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as extremely helpful, patient,... See more

Price

Customers report general satisfaction with the competitive and reasonable prices offered for flights.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had good experience of services from Sky Wings in the past. Since all travel bookings became available on-line we did not use their services. This time due to several connections on our itinerar... See more

Company replied

Rated 5 out of 5 stars

Patrick and Ali have been absolutely amazing, I needed to change my flight as I was having external issues with the original date and Ali went above and beyond to help me with that matter in an amazin... See more

Company replied

Rated 5 out of 5 stars

Peter made immediate contact after my initial on-line application to say he had found alternative flights on the days we had requested but which would save us well over £1000.00! He continued to talk... See more

Rated 5 out of 5 stars

Purchasing a ticket online can be worrying, especially with so much fraudulent activity surrounding online purchases. I still decided to call the number, and it turned out to be the best decision... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Skywings Travel London: Your Gateway to Unforgettable Journeys! Marking Excellence in the Travel Industry since 1994! Skywings Travel London is a premier travel agency based in the heart of London, renowned for its commitment to delivering exceptional travel experiences tailored to meet the diverse needs of its clientele. With a rich history of providing personalized travel solutions, Skywings Travel London has established itself as a trusted partner for both leisure and business travellers. Services Offered 1. Customized Travel Packages: Skywings Travel London specializes in creating bespoke travel packages that cater to individual preferences and budgets. Whether you're planning a romantic getaway, a family vacation, a beach holiday or an adventure trip, the agency's experienced travel consultants work closely with you to design the perfect itinerary. 2. Corporate Travel Solutions: Understanding the unique requirements of business travel, Skywings offers comprehensive corporate travel management services. From arranging flights and accommodations to organizing meetings and conferences, the agency ensures a seamless travel experience for business professionals. 3. Flight Bookings: With access to a wide network of airlines, Skywings Travel London provides competitive airfare options for both domestic and international flights. The agency's expertise ensures that clients receive the best possible deals and convenient flight schedules. 4. Accommodation Arrangements: Skywings partners with top hotels and resorts worldwide to offer a range of accommodation options that suit different tastes and budgets. From luxury hotels to budget-friendly lodgings, the agency ensures comfortable stays for all its clients. 5. Tour Packages: For those looking to explore new destinations, Skywings offers a variety of guided tours and excursions. These packages are meticulously planned to include popular attractions, cultural experiences, and leisure activities, providing a comprehensive travel experience. Why Choose Skywings Travel London? Expertise and Experience: With years of experience in the travel industry, Skywings has built a reputation for its in-depth knowledge and professional service. The agency's team of travel experts is dedicated to providing personalized advice and support throughout the travel planning process. Customer-Centric Approach: Skywings Travel London prioritizes customer satisfaction by offering tailored solutions and addressing individual travel needs. The agency's commitment to quality service ensures that every client enjoys a memorable and hassle-free travel experience. Global Network: Skywings' extensive network of global partners enables it to offer exclusive deals and unique experiences that are not readily available through other travel agencies. This ensures that clients receive the best value for their money. Convenience and Flexibility: Understanding the dynamic nature of travel, Skywings offers flexible booking options and round-the-clock support. Whether you need to make last-minute changes or require assistance during your trip, the agency is always ready to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,046)

1,267 reviews in the last 12 months

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Rated 5 out of 5 stars

Super fast answering of my call…

Super fast answering of my call checking on status of recent flight booking -Danny dealt with my query efficiently and reassuringly.Thank you

20 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your kind feedback! We’re delighted to hear that Danny was able to assist you quickly and efficiently with your flight booking query. It’s wonderful to know that his reassurance and support gave you peace of mind. We truly appreciate your trust and look forward to helping you again in the future!


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

The agent Carol Smith was very professional

The agent Carol Smith was efficient, professional and courteous. Thank you for your help.

19 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you for your kind feedback! We’re delighted to hear that Carol Smith provided you with efficient, professional, and courteous service. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your lovely comments on to Carol. We look forward to assisting you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Ali very helpful in rescheduling my return…

Very helpful in rescheduling my return flight. Dealt with Ali who had made my original booking and he was most helpful, prompt and responsive and tried to find me a booking with the least fare difference. It was school rush so I had fork out quite a bit, but that was no fault of his! Would recommend !

19 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Deepika,

Thank you so much for your detailed and wonderful feedback! We’re delighted to hear that Ali was able to assist you with rescheduling your return flight and worked hard to find the best available option with the lowest possible fare difference. We truly appreciate your understanding, especially during the busy school holiday period. Your recommendation means a lot to us, and we’ll be sure to share your kind words with Ali. We look forward to helping you again on your future travels!



Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I made a booking on line

I made a booking on line, but for some reason the on line failed. Ali Waris Khan called me to go through the booking and made the booking process very smooth. I also needed the e-tickets urgently for visa. Ali sent the tickets promptly, unlike other companies that take up to 48 hours.

19 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for sharing your experience! We’re delighted to hear that Ali Waris Khan was able to step in and make the booking process smooth and hassle free after the online booking failed.

We’re especially pleased that Ali was able to send your e-tickets promptly when you needed them urgently for your visa. We truly appreciate your trust and kind words, and we’ll be sure to share your feedback with Ali. Wishing you a wonderful journey!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I have a booking with SkyWings

I have a booking with SkyWings
Agent styler very helpful and good customer service and price acceptable

19 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with SkyWings and that Styler provided helpful and excellent customer service. We’re also pleased that you found our pricing acceptable. We truly appreciate your trust and support, and we look forward to assisting you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Danny helped us with our query and he…

Danny helped us with our query and he was very patient and polite. He talked us through some steps and we were very satisfied with the service he provided.

18 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful feedback! We’re delighted to hear that Danny was patient, polite, and able to guide you through the necessary steps. It’s great to know that you were satisfied with the service he provided. We truly appreciate your kind words and will be sure to share them with Danny. We look forward to assisting you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Alex was very helpful and helped guide…

Alex was very helpful and helped guide us to which seats were best for us on our long haul flights

18 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Marie,

Thank you so much for your lovely feedback! We’re delighted to hear that Alex was able to assist you in choosing the best seats for your long-haul flights. We’re glad his guidance helped make your travel arrangements easier and more comfortable. We truly appreciate your kind words and look forward to helping you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Haris had very friendly service and was…

Haris had very friendly service and was very quick and skilled, he made my experience much better.

18 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful feedback! We’re delighted to hear that Haris provided friendly, quick, and skilled service and made your experience much better. We truly appreciate you taking the time to share your kind words, and we’ll be sure to pass your feedback on to Haris. We look forward to assisting you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Alex was great very helpful

17 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you so much for your kind feedback! We’re delighted to hear that Alex was so helpful and provided you with great service. We truly appreciate your support and will be sure to share your lovely comments with Alex. We look forward to helping you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Mr Dipak mali

Mr. Ali is a good man and whenever we call, he gives us satisfactory answers and is helpful person,they always give us best suggestions according to overall requirements n financial situation, I highly suggest him to contact him for book ur airline tickets.
Thank u so much Mr Ali again

17 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful and heartfelt feedback! We’re delighted to hear that Mr. Ali has consistently provided you with helpful, satisfactory answers and tailored his recommendations to your travel needs and budget.

Your trust and recommendation mean a great deal to us. We’ll be sure to share your kind words with Ali. Thank you once again for choosing us, and we look forward to assisting you with your future travels!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I stupidly put in my information wrong…

I stupidly put in my information wrong on the ticket. In less than 2 hours after requesting the name change on my ticket, Ethan Ray got back to me and got it sorted the same day. Massively appreciate the help making this fix easy and pain free. Huge help. Will be using again!

17 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Jack ,

Thank you so much for your fantastic feedback! We’re delighted to hear that Ethan Ray was able to resolve the name correction quickly and make the process easy and stress-free for you.

We’re so pleased that everything was sorted on the same day and that you were happy with the support you received. We’ll be sure to share your kind words with Ethan. Thank you for choosing us, and we look forward to helping you again on your future travels!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Great service!

Really tried to help me find the most cost effective flight! All booked now for Cost Rica - thanks Skylar for all your help! You were very patient so thank you again! Regards, David

17 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much, David, for your wonderful feedback! We’re delighted to hear that Skylar was able to help you find the most cost-effective flight and made the booking process smooth and stress free. We truly appreciate your kind words about her patience and support.

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Skylar provided exceptional assistance

Skylar provided exceptional assistance, making the entire booking process seamless, efficient, and stress‑free. From start to finish, the customer service was outstanding, reflecting a high standard of professionalism and care. I would highly recommend Skywings, which remains my preferred choice for air travel worldwide💯

15 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful feedback! We’re delighted that Skylar made your booking smooth and stress free. We truly appreciate your recommendation and continued trust in SkyWings. We look forward to helping you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Skylar was polite

Skylar was polite, professional and very helpful. Even when I had an issue with my Amex payment, he stayed calm and helped me sort it out. Thank you.

24 July 2026
Unprompted review
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Reply from Skywings Travel

Dear William,

Thank you for your kind feedback! We’re delighted to hear that Skylar was polite, professional, and helpful, especially in resolving the payment issue. We truly appreciate your trust and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Dealt with Skylar who was very helpful

Dealt with Skylar who was very helpful. Thank you Skylar

17 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Helen,

We're glad to hear that Skylar was helpful. If you need any further assistance, feel free to reach out. Thank you for your kind words!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Record-Breaking Service from Ali Waris Khan!

Absolutely outstanding service from Ali Waris Khan at Skywings Travel.

I had an inquiry regarding my ticket and honestly couldn't believe how quickly Ali dealt with it. From sending my inquiry to receiving his response took less than 40 seconds! That has to be one of the fastest responses I've ever received from any travel company.

Ali was professional, efficient, helpful and clearly on top of everything. My e-ticket was dealt with immediately, giving me complete peace of mind about my travel arrangements.

When you're dealing with flights, having someone who responds this quickly and takes ownership of your query makes a huge difference.

Five stars without hesitation. Ali Waris Khan is an absolute credit to Skywings Travel. Highly recommended! ⭐⭐⭐⭐⭐

17 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Theje,

Thank you so much for your kind words and positive feedback. We're thrilled to hear about your excellent experience with Ali, providing quick and efficient service is our top priority, and we're glad Ali was able to meet your expectations.

Your recommendation means a lot to us, and we look forward to assisting you with any future travel needs.

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Thanks to Ali waris khan again.I would…

Thanks to Ali waris khan again.I would recommend to use their service specifically Mr -Ali.He helped me to sort it out my trip bookings with experience and quickest.Thanks.

14 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Sajan,

Thank you so much for your kind words and for recommending our services! We’re delighted to hear that Mr. Ali was able to assist you with your trip bookings quickly and efficiently. Your appreciation means a lot to us, and we truly look forward to helping you again on your future travels.

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Carol Smith provided outstanding…

Carol Smith provided outstanding service when we booked our flights to Australia. We had to juggle and align two separate bookings to make the family holiday work within various date restrictions and Carol helped us navigate the process with patience, clarity and goodwill.
Bravo and thank you to Carol Smith, I am happy to recommend her excellent travel services unreservedly.

16 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Miicky,

Thank you so much for your wonderful review and kind words! We’re delighted to hear that Carol Smith was able to assist you with your flight bookings to Australia and make the process as smooth and stress free as possible. We truly appreciate your recognition of her patience, clarity, and dedication.

Thank you for your generous recommendation, and we hope you and your family have a fantastic holiday in Australia!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

ASH very helpful person

ASH very helpful person. I was introduced to ASH by a common friend as I was in urgent need to get away due to a family emergency. I was sure I could get a cheaper ticket online; but I needed the comfort to know that I could change the return date if I needed to, but also needed someone to take away the booking management side of things at what would be a hectic time for me.

THANKS ASH

16 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Irfan,

Thank you for your kind words and for sharing your experience. We’re glad ASH could make things easier for you during such a difficult time. Your trust and recommendation mean a lot to us. Wishing you and your family all the best!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Second time we used Skywings and we would use them again

This is the second time we have used Skywings , the prices were very competitive and the service was excellent.

We changed the dates to get a better price a number of times and Jenny Brown was very helpful.

We had difficulties with payment as our Bank initially stopped payment but Jenny was patient and helpful

We would have no hesitation in using Skywings again .

8 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear David,

Thank you for choosing Skywings for the second time! We’re delighted to hear you were happy with our competitive prices and excellent service. We’re especially pleased that Jenny was able to assist you patiently throughout the booking and payment process. We truly appreciate your continued trust and look forward to helping you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

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