Skywings Travel Reviews 

5,044
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, patient, and efficient when guiding them through complex flight bookings and payment procedures. Many travelers also highlight the highly competitive pricing and the remarkably smooth, stress-free reservation process provided by the knowledgeable advisors. However, some reviewers were not happy with customer support, specifically mentioning poor communication, unhelpful responses, and unexpected extra charges applied for requested itinerary changes. A few consumers additionally reported deeply frustrating experiences regarding significantly delayed or partial refunds, along with unexpected issues concerning their confirmed bookings.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Booking process

People report positive experiences with the booking process, describing it as smooth, easy, and stress-free.... See more

Service

Customers consistently note positive experiences with service, highlighting efficient, friendly, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as extremely helpful, patient,... See more

Price

Customers report general satisfaction with the competitive and reasonable prices offered for flights.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had good experience of services from Sky Wings in the past. Since all travel bookings became available on-line we did not use their services. This time due to several connections on our itinerar... See more

Company replied

Rated 5 out of 5 stars

Patrick and Ali have been absolutely amazing, I needed to change my flight as I was having external issues with the original date and Ali went above and beyond to help me with that matter in an amazin... See more

Company replied

Rated 5 out of 5 stars

Peter made immediate contact after my initial on-line application to say he had found alternative flights on the days we had requested but which would save us well over £1000.00! He continued to talk... See more

Rated 5 out of 5 stars

Purchasing a ticket online can be worrying, especially with so much fraudulent activity surrounding online purchases. I still decided to call the number, and it turned out to be the best decision... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Skywings Travel London: Your Gateway to Unforgettable Journeys! Marking Excellence in the Travel Industry since 1994! Skywings Travel London is a premier travel agency based in the heart of London, renowned for its commitment to delivering exceptional travel experiences tailored to meet the diverse needs of its clientele. With a rich history of providing personalized travel solutions, Skywings Travel London has established itself as a trusted partner for both leisure and business travellers. Services Offered 1. Customized Travel Packages: Skywings Travel London specializes in creating bespoke travel packages that cater to individual preferences and budgets. Whether you're planning a romantic getaway, a family vacation, a beach holiday or an adventure trip, the agency's experienced travel consultants work closely with you to design the perfect itinerary. 2. Corporate Travel Solutions: Understanding the unique requirements of business travel, Skywings offers comprehensive corporate travel management services. From arranging flights and accommodations to organizing meetings and conferences, the agency ensures a seamless travel experience for business professionals. 3. Flight Bookings: With access to a wide network of airlines, Skywings Travel London provides competitive airfare options for both domestic and international flights. The agency's expertise ensures that clients receive the best possible deals and convenient flight schedules. 4. Accommodation Arrangements: Skywings partners with top hotels and resorts worldwide to offer a range of accommodation options that suit different tastes and budgets. From luxury hotels to budget-friendly lodgings, the agency ensures comfortable stays for all its clients. 5. Tour Packages: For those looking to explore new destinations, Skywings offers a variety of guided tours and excursions. These packages are meticulously planned to include popular attractions, cultural experiences, and leisure activities, providing a comprehensive travel experience. Why Choose Skywings Travel London? Expertise and Experience: With years of experience in the travel industry, Skywings has built a reputation for its in-depth knowledge and professional service. The agency's team of travel experts is dedicated to providing personalized advice and support throughout the travel planning process. Customer-Centric Approach: Skywings Travel London prioritizes customer satisfaction by offering tailored solutions and addressing individual travel needs. The agency's commitment to quality service ensures that every client enjoys a memorable and hassle-free travel experience. Global Network: Skywings' extensive network of global partners enables it to offer exclusive deals and unique experiences that are not readily available through other travel agencies. This ensures that clients receive the best value for their money. Convenience and Flexibility: Understanding the dynamic nature of travel, Skywings offers flexible booking options and round-the-clock support. Whether you need to make last-minute changes or require assistance during your trip, the agency is always ready to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,044)

1,265 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Ali Warris he…

Excellent service from Ali Warris he was such a good helpful agent really nice and friendly

1 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Amreen,

Thank you so much for your lovely review! We’re delighted to hear that Ali provided such friendly, helpful, and excellent service. We truly appreciate your kind words and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 4 out of 5 stars

Ali & Ethan were super helpful and…

Ali & Ethan were super helpful and responsive. Ali thoroughly explained everything happening and made sure to keep us up to date. He was very communicative and helpful. Likewise Ethan helped make sure all of our details were correct. Thank yoh both very much

31 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Tilly,

Thank you so much for your wonderful feedback! We’re delighted to hear that Ali and Ethan were both helpful, responsive, and kept you fully informed throughout the process. We truly appreciate your kind words and will be sure to pass them on. Thank you for choosing Skywings, and we look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

There was an issue with my ticket after…

There was an issue with my ticket after I already ordered it. I called customer service and it got sorted immediately. I took 5 minutes. Shoutout to Ethan Ray, he showed compassion and care and helped me as fast as he could.

31 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Joe,

Thank you so much for your kind review! We’re delighted to hear that Ethan was able to resolve the issue quickly and with such care and compassion. We truly appreciate your feedback and are glad we could make things right for you.

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I had a great experience with Ethan…

I had a great experience with Ethan Ray. He was professional, friendly, and very helpful throughout. Everything was handled smoothly, and I really appreciated the attention to detail and excellent service. Highly recommended

30 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Zeus,

Thank you so much for your wonderful review! We’re delighted to hear that you had such a great experience with Ethan Ray. It’s fantastic to know that his professionalism, friendliness, and attention to detail made a positive impression. We truly appreciate your kind words and recommendation, and we look forward to serving you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Very efficient and jelpful

Competitive pricing for Mauritius flights. Easy to use website and immediate assistance from Mr Ethan Ray for payment help and prompt whatsapp support also. All the best

29 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you for your wonderful feedback! We’re delighted to hear that you found our Mauritius flight prices competitive and our website easy to use. We’re especially pleased that Ethan Ray was able to assist you promptly with the payment process and provide helpful WhatsApp support. Your kind words mean a lot to us. Wishing you a fantastic trip to Mauritius, and we look forward to assisting you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I’m with skywings last 20 years at the…

I’m with skywings last 20 years at the moment Haris is booking my ticket any time I can contact him and book the tickets. I do travel a lot like 3-4 times in a year. I find very easy to book the tickets and very friendly people in the office.

10 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you so much for your continued trust and loyalty over the past 20 years! We’re truly grateful to have you as a valued customer, especially with your frequent travels throughout the year. We’re delighted to hear that Haris has consistently been there to assist you with your bookings and that you find our team friendly and our booking process convenient. Your kind words mean a lot to us, and we look forward to helping you with many more journeys in the years ahead!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Contacted Peter at Skywings for my…

Contacted Peter at Skywings for my father in law and mother in law to book flights from England to Sydney - Peter was excellent throughout the process.
Would recommend.

30 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Gillian,

Thank you for your kind review and recommendation! We’re delighted to hear that Peter provided excellent service throughout the booking process for your parents-in-law’s journey from England to Sydney. We truly appreciate your trust in Skywings and your positive feedback about Peter. We wish your family a safe and enjoyable journey, and we look forward to assisting you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Carol Smiths service was exemplary

Carol Smiths service was exemplary . She did everything I asked and explained everything clearly. My question was resolved very quickly .

17 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful feedback! We’re delighted to hear that Carol Smith provided exemplary service and was able to resolve your question quickly while explaining everything clearly. We truly appreciate your kind words and are pleased that she could make the process smooth and straightforward. We look forward to assisting you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Booking flights UK to NZ

During our recent flight bookings, Danny was incredibly helpful. He anticipated our needs and guided us through the process calmly and with great patience. Thanks to Skywings and especially Danny.

29 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thanks for the great feedback! We are very pleased to know that Danny was so helpful and that your flight booking was stress free and smooth. His patience, calm approach and attention to your needs are just the kind of service that we try to give. We really appreciate your kind words.

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

patrick is the man

patrick is the man, best guy ive ever spoke with to booka flight thankyou

27 August 2026
Unprompted review
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Reply from Skywings Travel

Dear James,

Thanks so much for the great feedback! We are happy to hear Patrick made such a great impression and gave you a wonderful experience booking your flight. We will be sure to pass on your kind words to him. Thank you once again for choosing Skywings, we look forward to serve you on your future travels!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

VERY GOOD SERVICE AND VERY HELP FULL

30 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your kind feedback! We’re delighted to hear that you received very good and helpful service. Your support means a lot to us, and we look forward to assisting you again with your future travels!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Patrick was very helpful and friendly

Patrick was very helpful and friendly. Top man!

30 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Georgina,

Thank you for your fantastic feedback! We’re delighted to hear that Patrick was so helpful and friendly. We’ll be sure to share your kind words with him. Thanks for choosing Skywings, and we look forward to helping you again on your future travels!


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Hi Haris

Hi
I’m very happy with your Haris.
Customer service very good and very helpful All the best
Thanks 🙏

27 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your kind feedback! We’re delighted to hear that you’re very happy with Haris and that he provided such helpful and excellent customer service. We truly appreciate your support and kind wishes. We’ll be sure to pass your lovely comments on to Haris.

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Prompt response by a real person

Prompt response by a real person. Ethan Ray.
Very helpful, knowledgeable and efficient.
We would be very happy to deal with Ethan and Skywings Travel in the future.

30 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful feedback! We’re delighted to hear that Ethan Ray provided you with prompt, knowledgeable, and efficient service. It’s great to know that you appreciated speaking with a real person and found Ethan so helpful throughout the process. We truly value your trust and would be delighted to assist you again in the future. Thank you for choosing Skywings Travel!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Haris

Haris always provides an outstanding service everytime I book my tickets. He is very professional, friendly and helpful throughout the entire booking process. The service was smooth, efficient and hassle free. I truly appreciate Haris's support and excellent customer service
Sumathy Sivathillainathan.

27 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Sumathy,

Thank you so much, Sumathy, for your wonderful feedback! We’re delighted to hear that Haris consistently provides you with outstanding service and makes every booking smooth, efficient, and hassle-free. His professionalism, friendliness, and dedication to helping customers are qualities we truly value.

We sincerely appreciate your continued trust and kind words. We’ll be sure to share your lovely feedback with Haris. We look forward to assisting you with many more journeys in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

we had cheep price flight tickets and…

we had cheep price flight tickets and wonderful , very friendly and kind customer service from Carol and Jenny. Be hoping to come future all our journey ticket buying from you.

29 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you for your kind feedback! We’re delighted you were happy with our prices and the friendly service from Carol and Jenny. We truly appreciate your support and look forward to booking your future journeys!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Jenny was very helpful through whole…

Jenny was very helpful through whole booking process much appreciated.

27 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you for your kind feedback! We’re delighted to hear that Jenny was so helpful throughout the booking process. We truly appreciate your support and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I really appreciate Jenny's support and…

I really appreciate Jenny's support and excellent customer service. I would highly recommend Skywings to anyone looking for a reliable and helpful travel agency!

28 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Daniel,

Thank you so much for your kind words and recommendation! We’re delighted to hear that Jenny provided excellent customer service and support. We truly appreciate your trust in Skywings and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Very helpful. Recommended

Very helpful, very communicative. Went out of their way to ensure a smooth transaction and even helped with amending the flight details following a change in itinerary. Highly recommended.

29 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear James,

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with us and that we could assist with your travel arrangements. Your recommendation means a lot to us. Looking forward to helping you plan your next journey!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Excellent service was booking a flight…

Excellent service was booking a flight online and had some troubles Peter called me and went through the whole booking with me and booked flights. Thank you.

28 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Martin,

Thank you for your kind words! We're delighted to hear that Peter was able to assist you and make your booking experience smooth. Your satisfaction is our top priority, and we appreciate your trust in our service.


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

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