Absolutely trash company
Absolutely trash company! Broke 3 appointments. Never called ahead to tell me they weren’t coming I had to call and ask where they were. Was told my windshield would be in by the end of the week and they’d call. I called a few times to check and each time was told the end of the next week. Finally gave up. Then got asked for this review LOL! So I called them to give them a chance to straighten it out and was told that I didn’t get an email that wasn’t us in a very rude way so I told him exactly ok then I’ll review your trash company exactly as it is and hung up. Then he proceeded to try and call me 4 times back to back and I said stop harassing me and he kept calling until I blocked him! DO NOT use this company. If this is all before the install imagine the warranty issues! Run from them! Run fast…..
Reply from Skyview Auto Glass - Richmond
We’re sorry to hear about the frustration you experienced during scheduling and communication. We understand how important timely updates are and are working to improve our processes.
We’d like to clarify that your windshield was ultimately replaced under warranty at no additional cost, and we stand behind our work and warranty coverage. Any follow-up calls were made in an effort to resolve the situation and complete the service for you.
We appreciate the feedback and will use it to improve our customer experience moving forward.