KLM-Airfrance part of the degradation of Skyteam group
KLM-Airfrance is a company part of Skyteam in which its crews do not respect passengers, they arrive late to their positions causing delays that their customer service then refuses to compensate when they serve in Spanish, this type of behavior was unthinkable years ago, KLM- Airfrance was a reference for quality.
Specific case, flight KL1148 departure from Oslo on October 30, 2023 at 5:00 p.m., families with babies and other passengers could not board at 4:30 p.m. because the cabin crew were not at their posts, at 5:00 p.m.: 00 we had not boarded yet, meanwhile the pilots were waiting on the plane and the weather conditions were getting worse, when they finally arrived and we managed to board we could not take off because the wait had been so long that the snow deposited on the wings required applying an anti-icing process After this the plane had to wait until there was a gap between the scheduled flights, two hours passed until we were able to take off without receiving the slightest attention from the cabin crew, or water.
The cabin crew claimed that it had snowed a lot in the city and that had delayed them, the same snow that we passengers who were on time to board that flight found two hours earlier at the airport, something that they did not do by rushing their stay. in Oslo.
Their irresponsibility triggered successive delays that caused many people to lose their connections and they should be compensated for them, however their customer service was told to consider it a delay due to extraordinary weather conditions, it is shameful.
As a frequent traveler of these companies, I have repeatedly experienced connection losses and constant loss of luggage that receive arbitrary and absurd compensation that does not cover the passenger's needs at all. They offer flights with connections of less than 1 hour at airports like CDG in which you must change terminal by bus and your luggage is condemned to be stranded somewhere with 99% security, however they issue you the ticket knowing that your luggage is not going to arrive with you at your destination, and they do this even when they offer you a alternative to the flight you have missed, even if it is on the other side of the Atlantic, they don't care. Someone traveling from a sunny climate to the Nordic countries or vice versa will find themselves without adequate clothing to continue their trip without knowing if they will make it up, KLM-Airfrance does not care at all about that circumstance and will limit themselves to offering a ridiculous amount that It minimally covers your toiletries and underwear for a couple of days in many cases, meanwhile you will be forced to purchase the clothes you need to continue with your travel plan without the certainty of when you will be able to recover your luggage. In the event that they agree to pay for part of the clothing you have needed, they condition that it be economical, this means that if the activity at your destination is business meetings or mountaineering activities, you must attend them with bad presence or directly waive them if you cannot pay for the equipment, this is how KLM-Airfrance now understands the Montreal Convention when they handle claims in Spanish.
Its managers boast of very positive financial results while the quality of service and its responsibility towards the passenger goes downhill without brakes, there will come a time when it will not differentiate itself from the low-cost companies in its group.
Nothing to be proud of if you are Dutch or French.
If you have alternatives on your flights, it is not worth paying more believing that you are going to receive quality from these companies, you will be unpleasantly surprised.
There are other airline groups offering flights cheaper than this one and you can contract an insurance within the price covering any risk.
30 October 2023
Unprompted review
