Skyscanner Reviews 

357
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find excellent value and competitive prices, often noting that tickets are cheaper than direct airline bookings. People appreciate the user-friendly interface, ease of navigation, and efficient search capabilities. The platform streamlines the process, offering clear price comparisons and a wide selection of flight options. However, some customers also noted difficulties completing bookings, with tickets occasionally being unavailable or confirmation waiting times being excessively long. A few people mentioned that the website's navigation could be improved, and specific display issues, such as misleading airline logos or missing price alerts, were occasionally reported.

What people talk about most

Price

Customers consistently note positive experiences with price, often finding cheaper tickets than on airline... See more

Website

Reviewers highlight positive aspects of the website, praising its ease of use and navigation for finding and... See more

User experience

Customers had positive experiences with the user experience, often describing it as very easy to use and... See more

Booking process

People report positive experiences with the booking process, finding it easy to navigate and book, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

1st I loves the price of the air ticket which is cheaper then other. 2nd Skyscanner is my 1st choice to go for buying air ticket but....So air ticket waiting hours are too long which can go up to 33... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more

Rated 5 out of 5 stars

This apps will show u the cheapest ticket around the world. Skyscanner apps trying their best to make sure users will get ticket as cheap as possible. It was great n with voucher, some discounts. Im s... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(357)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Booking flight for Multicity Tickets. It helps to find flights availability…

Skyscanner helps user a lot easier and faster to get a quote to save time.

There are only 3 agents, My trip, FlightNetwork and Expedia

I have booked 2 multi city airtickets but make a mistake in Trip 4, should be June but somehow it ended up July 2025. I was charged 59 for each travellers. Total I have to pay 118 for this booking. It should charged per order number or a cap of minimum 4 travellers free and not per travellers in the whole booking. What happened if I booked for 8 travellers multicity airtickets then I have to cancel and pay 59 dollars per traveller. I have called them and explain that this a China trip and how can Singaporeans travelled more than 30 days without visa. Trip 1 Travel date 5 Jun 2025 and Trip 4 is 18 July 2025. The system should prompt user that a visa is required, do you want to proceed. This is a careless human error but if there is prompt, user will notice wrong month is being booked.
The charges for my case should be waived as I noticed the mistake immediate and is less than an hour.

I prefer to book via My Trip as the attention and service is efficient and the layout is much easier to see.

Expedia is slightly more expensive.

23 May 2025
Rated 3 out of 5 stars

include only reliable site that provide…

include only reliable site that provide good service and promote those site which trusted by so many. teaflight stressed people out. booked but NO Sit available??? waited for hours to have email confirmation after payment. NO EMAIL conformation till 5 hrs before flight. called customer service multiple times until they said NO sit available on the flight I booked and will gave the money back. within 7 days period.

27 April 2025
Skyscanner logo

Reply from Skyscanner

Hello,

Thank you for taking the time to leave a review on your booking experience.

We're very sorry to hear that you had this experience with Teaflight. Using the order reference, I was able to find your details, so I'll send you a message directly to assist you with the provider.

Although I understand you had this experience, I do want to reassure you that all providers on Skyscanner are legitimate and we take them through strict vetting before allowing them on the site.

Please keep an eye out for my email.

Kind regards,

Scott

Rated 1 out of 5 stars

To ensure you check the offical airline website before booking with skyscaaner

I booked flights to Hanoi — Scoot for the outbound trip and Singapore Airlines for the return. To my horror, I was informed the next day that the return flight was fully booked. As I had back-to-back meetings, I missed a call from the agent, which came from an unfamiliar international number. Naturally, I assumed it was a scam call. I also had no time to check my personal email during the day. The least they could have done was to WhatsApp or text me to highlight the urgency of the situation — but there was no follow-up.

I only managed to respond around 5 PM Singapore time, by which point I was told that, due to no response, they had cancelled my return booking. I was then forced to scramble for a last-minute alternative, booking a budget airline flight with multiple stopovers, resulting in a total travel time of over 7 hours back to Singapore.

My main concern is this: if the return flight was already fully booked according to the official airline website, why wasn't the system able to capture that at the point of booking?

jettzy.com.sg is the agent that was revert I login your website. You may want to check with them.

23 April 2025
Skyscanner logo

Reply from Skyscanner

Hi CT,

Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you faced, we completely understand how frustrating and stressful this must have been.

Just for context, we are a travel search engine, helping users compare offers from a wide range of airlines and travel agencies. We do not sell tickets directly or manage the actual bookings ourselves. From your description, it sounds like your booking was made through a travel agent.

If you would like us to help, could you please contact us through the link below with your booking details? We will do our best to investigate the situation with the travel agent involved and help you as much as possible.

https://help.skyscanner.net/hc/en-gb/requests/new

Best regards,

Martina

Rated 5 out of 5 stars

The best search engine for flights

I have been using Skyscanner to search for and compare airfares.

I like the ease of use and efficiency of the platform. With the filter function, we can shortlist the flights that meet our requirements.

Skyscanner also provides a comprehensive list of airlines and flights which made searching for flights easier and saves time.

6 April 2025
Rated 5 out of 5 stars

Lots of options and information

Lots of options and information. Great information about the hotels and also flights which I used it for, mainly.
Also being updated with the change in prices was so handy.

2 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look