Skyscanner Reviews 

1,015
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform highly effective for comparing flight options and securing excellent prices, often noting that the listed fares are accurate and significantly lower than direct airline bookings. Many appreciate the user-friendly interface and efficient booking process, which saves considerable time and effort. People frequently highlight the ease of navigation and the comprehensive display of choices, making it a go-to tool for finding deals and organizing travel plans. However, some people mentioned experiencing price discrepancies, where the final cost on the linked website or at the counter was higher than initially displayed. A few other people also felt that there were issues with booking confirmation or questioned Skyscanner's responsibility when problems arose with third-party bookings.

What people talk about most

Price

People report positive experiences with price, often finding good options and comparing prices across... See more

Website

Users describe positive interactions with the website, finding it user-friendly, easy to navigate, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the website's... See more

Booking process

Customers had positive experiences with the booking process, often praising its speed and ease of use.... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising it as reliable, very good, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome website I always go to Skyscanner first when shopping for airline tickets. Very good at showing me my options and almost always when I click on their provider I get the same deal (i.e. no... See more

Rated 5 out of 5 stars

The listings are comprehensive and easy to read EXCEPT when a company pays to get listed first. I unfortunately didn’t realize that Air France uses a.m. and p.m. instead of the 24 hour clock. I there... See more

Rated 5 out of 5 stars

Skyscanner was extremely helpfully in searching for a flight that required multiple changes and was within my budget. Tried my usual places but most of them in in US$ and true price was only shown jus... See more

Rated 5 out of 5 stars

I search for flights in several locations. I use only direct booking with the airliners, never by a 3rd party. Skyscanner has a very good user experience, enables a direct booking process, and get a... See more


Company details

  1. Flights Search Site

Written by the company

Search, compare and book cheap flight tickets and great flight deals for your next vacation with Skyscanner. We find you the cheapest plane tickets for free by comparing all flight options in a single search.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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4.5

All reviews

(1,015)

255 reviews in the last 12 months

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Rated 5 out of 5 stars

I search for flights in several…

I search for flights in several locations. I use only direct booking with the airliners, never by a 3rd party.
Skyscanner has a very good user experience, enables a direct booking process, and get a better price than by going direct to the airliner.

22 July 2026
Rated 4 out of 5 stars

Great Experience

Skyscanner is great place to compare prices and find good options. They could improve their UI, especially when it comes to changing dates and other search details, but the alternatives are even worse.

16 July 2026
Rated 1 out of 5 stars

Then I going to book flights

Then I going to book flights , it getting me to website gotogate. They are scum. When I starting to pay they change price more than double. 100% it's happened. I tried a few times, at least 5 times. Same . Kick out the gotogate

15 July 2026
Skyscanner logo

Reply from Skyscanner

Hello Alexander, 

Thank you for your review, and we're sorry to hear you had this experience with Gotogate after finding their flight offers via Skyscanner.

As a comparison website, it is very important to us that our partners provide us with accurate pricing information.  

It's worth noting that flight prices are also dynamic and can fluctuate based on demand, seat availability, and airline pricing strategies. There can also sometimes be technical reasons behind a change in price. 

I can see that you have left your email address with your review. I have sent an email to you to explain that we will raise this to our contacts in the Gotogate team to ask that this experience is addressed. 

Please keep an eye out for my email, and thanks once more for your review.

Best regards,

Robert

Rated 3 out of 5 stars

Customer support

hard to reach customer support

30 August 2025
Skyscanner logo

Reply from Skyscanner

Hello, 

Thanks for taking the time to leave your review. We're sorry to hear about any issues contacting Skyscanner.

Skyscanner is a travel search engine that helps you find the best travel options. Once you have found what you're looking for, you are redirected to the airline or travel agent's site where you make your booking directly. We don’t currently offer a phone support option. For that reason, the best people to help with any booking questions are usually the airline or travel agent, who, unlike Skyscanner, will have access to your booking information. You can usually find contact details on their website. If not, this article may help:

https://skyscanner.zendesk.com/hc/en-gb/articles/201148482-Who-should-I-contact-about-my-booking 

If you require further assistance, we may be able to help via email if you would like to contact us using the form at the link below.

https://help.skyscanner.net/hc/en-gb/requests/new

I hope this helps, and thanks for your understanding.

Kind regards,

Bea - Skyscanner Support

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