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See what reviewers are saying

Rated 1 out of 5 stars

Ordered a Fan on 6/16/2025. It is now 7/16/2025 and still nothing delivered and no answer to emails. Also, the website says the store is unavailable. I guess I got scammed and am out $28.79 BEWARE P... See more

Rated 5 out of 5 stars

So far, so good. Appears to be good value, for it does what far infrared has been known for with its healing effects, and treatment for pain relief. Regular thermal wire heating pads are not equival... See more

Rated 5 out of 5 stars

Very quick delivery, product was well-packaged. I bought the binoculars for my 12 year old who has developed an interest in astronomy. I have found these lightweight binos to be a good value to suppor... See more

Company replied

Rated 1 out of 5 stars

I purchased a kitchen faucet ~4.5 year ago, which should have lifetime warranty. Now the head is leaking. I sent two emails a month ago to ask whether I can get a new head, but Skygenius has never r... See more

Company details

  1. Electronics Company

Written by the company

SkyGenius was born out the the concept that we can develop an affordable product with no compromise in quality , and no compromise in performance. We broke the mold when we introduced our high-performance binoculars into the market in 2017. Design, functionality, and durability are always the main factors in our focus while being eco-friendly. You can see this from our rechargeable product line like reusable hand warmers, electric graphene heating pads, battery operated fans and more.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

56 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

So far

So far, so good. Appears to be good value, for it does what far infrared has been known for with its healing effects, and treatment for pain relief. Regular thermal wire heating pads are not equivalent in its lasting effects. I am a former thermal wire heatpad user.

7 January 2023
Rated 5 out of 5 stars

The product was better than the…

The product was better than the original, priced great and it was delivered quickly.

24 March 2022
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Reply from SkyGenius

Hi Lee - Thanks for leaving a review! We're glad that you find our prices and products great!

Have a great day ahead!

Rated 5 out of 5 stars

Excellent binoculars our very first…

Excellent binoculars our very first pair, delivery unbelievably fast well done. Our next pair, when we upgrade, will be SkyGenius again.

20 March 2022
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Reply from SkyGenius

Hi Ian - Thanks for leaving a review! We're glad you're enjoying the shopping here at SkyGenius.

Have a great day ahead!

Rated 5 out of 5 stars

Great for Kids

Very quick delivery, product was well-packaged. I bought the binoculars for my 12 year old who has developed an interest in astronomy. I have found these lightweight binos to be a good value to support her interest without a lot of pain in the pocketbook.

18 March 2022
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Reply from SkyGenius

Hi Monique,
We're so happy to hear you had a great experience at SkyGenius. Your review made our day!

Rated 2 out of 5 stars

Very long delivery time

Very long delivery time. Still dont know when i get

16 March 2022
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Reply from SkyGenius

Hi Tommy,

We sincerely apologize for the shipping delay. It takes longer to ship outside the US.

An email has been sent to you regarding this and provided some solutions.

Could you please check the email at your convenience? We'd love to make every effort to turn your experience into something better.

Wishing for your understanding.

Rated 5 out of 5 stars

Fast shipping and exact replacement…

Fast shipping and exact replacement hose for my kitchen sink. Thanks so much!

23 November 2021
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Reply from SkyGenius

Hi Ryan,

Fantastic ! Thank you for your feedback ! 🤩
We are happy to hear that you enjoyed your experience with us. 💛

Rated 5 out of 5 stars

Customer services was awesome

Customer services was awesome. Order was correct, billing was correct and shipped when stated. Can't say enough about how well our transaction went.

20 October 2021
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Reply from SkyGenius

Hey Cathy! Thank you so much for your feedback and I am so pleased everything goes well! What a lovely touch - thank you for sharing with us :)

Rated 5 out of 5 stars

Best heating pad I have ever owned

Best heating pad I have ever owned. I have had 15 spine surgeries and am prone to muscle spasms. This heating pad is better than any other on the market. Quick efficient delivery as well.

24 September 2021
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Reply from SkyGenius

Hi Bradley! Thank you so much for your fantastic feedback and this really meant a lot to us! So pleased you had a great experience and if you need anything in the future just let us know :)

Rated 5 out of 5 stars

SkyGenius

I just received the SkyGenius fan. It certainly works as expected. I plan on using the fan in my car while car camping. I like that I am able to recharge the batteries and am able to place most anyway with the convenient clip. I have since ordered a second fan for double the breeze.

CShoe - carlife

16 September 2021
Rated 1 out of 5 stars
SkyGenius logo

Reply from SkyGenius

Dear Ivan,

Please accept our sincere apology for the shipping issue. Our customer service representative has reached out to you and will continue taking care of your case.

If you have any other questions, please feel free to email us at support@skygenius.cc, and we will be happy to assist :)

Regards,
SkyGenius Customer Service

Rated 4 out of 5 stars

A good value

One of the 2 units I ordered was faulty. I reached out to them and they agreed to refund or replace the faulty one. I elected to have it replaced because I'm caring for an individual with reynauds and keeping her hands warm is always a struggle. It took a bit of time but, true their word, a new functional hand warmer arrived today.

30 August 2021
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Reply from SkyGenius

Thank you for your feedback. We are sorry for any inconvenience caused to you. If you have any other questions, please contact us via support@skygenius.cc, and we will be happy to assist you further.

Regards,
SkyGenius Customer Service

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