I had to cancel my subscription due to medical issues. Oscar was polite and knowledgeable in guiding me through the process. I appreciate his making this straightforward. If all reps are like Oscar... See more
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Review summary
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The app looked very interesting in December 2025. I signed up, but like a lot of people, I missed the subscription policy. I never used the app, completely forgot about it until I checked my credit... See more
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I only wanted a one time service through them. I bought it and somehow wasn’t enrolled in auto renewal and was charged $55 a month after my initial eight dollar payment. But I emailed them and told th... See more
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Customer service was prompt and kind. I couldn’t have asked for more from them. I accidentally subscribed and realized many months later. I contacted customer service with my problem and was met with... See more
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4.4
Excellent
6K reviews
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Replied to 100% of negative reviews
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I hope you cancelled all things that…
I hope you cancelled all things that need to be cancelled. Thanks
Cindi Dunkin
29 May 2026
Reply from Skyfluence Beauty
Hi Cindi,
Thank you for getting in touch. We’ve cancelled your subscription and fully refunded all your payments. You won’t be billed again.
The refunded amount should appear in your account within 5-10 business days.
If you have any additional questions or concerns, please don't hesitate to contact us directly at trust@skyfluence-beauty.com. We're here to help.
Best regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Leslie,
Thank you for your valuable feedback!
We’re glad to hear that our customer support team could provide the easy assistance and care you needed with the cancellation of Skyfluence Beauty. At the same time, we are sorry to hear that you no longer use the service.
If you need any further support or have more questions, feel free to get in touch with us at trust@skyfluence-beauty.com. We’re here to help!
Best regards,
The Skyfluence Team
After much confusion
After much confusion, on my side I must say that the incident has been resolved. Thank you.
31 May 2026
Reply from Skyfluence Beauty
Dear Sherry,
Thank you so much for sharing your feedback with us!
We’re delighted to hear that our customer support team was able to assist you and provide the help you needed with Skyfluence Beauty.
If you have any further questions or need more support, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
The product didn't meet the sales pitch
The product didn't meet the sales pitch. I thought I was going to get tutorials on how to put on makeup and all I got was skin and face analysis. And shades to be used. And for that level of information, the cost is too much.
31 May 2026
Reply from Skyfluence Beauty
Hello Nirali,
Thank you for sharing your thoughts about Skyfluence Beauty. We truly appreciate your feedback and understand your concerns.
We hear you on the need for more variety, and our team is constantly working on new tutorials, features, and ideas to keep our content fresh and engaging. Your input helps us improve and deliver a better experience for you.
If you have any further questions or suggestions on how we can improve, feel free to reach out to us at trust@skyfluence-beauty.com - we’d love to hear from you!
Best regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Danielle,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the quick care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Cancellation Complications!
Honestly, the cost for service is super over-priced. I was expecting to try something different/new, but anything I've read has been nothing I didn't already know.
I'm mostly disappointed at how deceptive this service is when (attempting to) cancelling a subscription.
First, the site or app's customer service is extremely difficult to find and/or navigate around, ESPECIALLY if you are traveling the route towards cancelling a subscription. I literally had to ask google step by step what do to just to locate the page. I followed the prompts to cancel and everything seemed fine...until 3 months later, Skyfluence was trying to charge me $50 again.
Confused, I investigated, and learned that even though I requested a cancellation, my account was only paused until 3 months later without my knowledge. So, I decide to try requesting a cancellation a second time. This time, of course, the app/website made some changes & it was a difficult, sneaky-way-to-hide steps so you can't find the cancellation service easily whatsoever. After figuring out how to get to the right page, I am very frustrated at this point because I've gotten charged a total of $150.00+ during the time I wasn't even using the service--Actually, I was made to believe twice, three times now, that my subscription and account were to be cancelled/deleted.
The one thing nice I can say is that they were very professional and respectful when responding back to me promptly. They sure acted like they cared, whether that part was genuine or not, and I feel a tiny bit badly for cussing someone out the third time I was trying to stop everything.
I really hope I do not receive anymore surprise charges in my bank, from Skyfluence again, because if this happens FOUR times, I'm going to freak out and consider calling a lawyer.
30 May 2026
Reply from Skyfluence Beauty
Dear Hannah,
Thank you for bringing this matter to our attention.
After reviewing your account, we can confirm that your subscription had already been cancelled and that no future charges will be made to your account.
We sincerely apologize for the confusion and inconvenience this situation has caused. Your feedback regarding the cancellation process has been noted and shared with the appropriate team.
If you have any additional questions or concerns, please don't hesitate to contact us directly at trust@skyfluence-beauty.com. We're here to help.
Best regards,
The Skyfluence Team
Lily took immediate action and we got…
Lily took immediate action and we got it worked out
30 May 2026
Reply from Skyfluence Beauty
Dear Eileen,
Thank you for your valuable feedback!
We’re glad to hear that our customer support team could provide the assistance and care you needed with Skyfluence Beauty.
If you need any further support or have more questions, feel free to get in touch with us at trust@skyfluence-beauty.com. We’re here to help!
Best regards,
The Skyfluence Team
I received a prompt response and
I received a prompt response and, while I didn’t receive a full refund, I received a 50% refund. As a 68 year old on a fixed income, I am very appreciative!
30 May 2026
Reply from Skyfluence Beauty
Dear Joy,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Reply from Skyfluence Beauty
Hello Avigail,
Thanks a bunch for sharing your feedback!
We understand that our subscription cost might feel significant; however, we offer various discounts to make it more accessible.
Please don’t hesitate to reach out to our support team at trust@skyfluence-beauty.com, and we’ll gladly assist you in finding the best option for your needs.
With appreciation,
The Skyfluence Team
Helped with my issue right away.
29 May 2026
Reply from Skyfluence Beauty
Dear Valued Customer,
We truly appreciate you sharing your thoughts with us!
It’s fantastic to hear that our customer support team was able to offer the help and care you needed with Skyfluence Beauty.
Should you require any further assistance or have any more questions, don’t hesitate to contact us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
Thank you very much for your prompt…
Thank you very much for your prompt answer to my request.
29 May 2026
Reply from Skyfluence Beauty
Dear Mary,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Great response and quick action
Great response and quick action. If i was more into doing this i think it is a great app. Just not for me
29 May 2026
Reply from Skyfluence Beauty
Dear Lisa,
Thank you so much for sharing your feedback with us!
We’re delighted to hear that our customer support team was able to assist you and provide the help you needed with Skyfluence Beauty.
If you have any further questions or need more support, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
I was upset because I went on the…
I was upset because I went on the website that was difficult to manage canceling my subscription.
29 May 2026
Reply from Skyfluence Beauty
Dear Adina,
Thank you for taking the time to share your feedback.
We are sorry to hear that you found the cancellation process on the website difficult to manage. We understand how frustrating that can be, and we appreciate you bringing it to our attention.
We would like to confirm that your subscription has already been successfully cancelled. If you have any remaining questions or need any further assistance, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com — we’re always here to help.
Best regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Elisabetta,
Thank you for your valuable feedback!
We’re glad to hear that our customer support team could provide the assistance and care you needed with the cancellation of Skyfluence Beauty. We are also happy to hear that you consider our service great and hope to see you come back one day.
If you need any further support or have more questions, feel free to get in touch with us at trust@skyfluence-beauty.com. We’re here to help!
Best regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Karen,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the fast care you needed with the cancellation of Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
I thought I canceled my subscription
I thought I canceled my subscription. I just don’t have time for myself right now. When I was surprised by another charge I was upset. You made it right. You made sure I won’t get charged again. You were polite and listened to me. Thank you
27 May 2026
Reply from Skyfluence Beauty
Dear Lisa,
Thank you so much for sharing your feedback with us!
We’re delighted to hear that our customer support team was able to assist you and provide the help you needed with Skyfluence Beauty. Please allow us to clarify that if a subscription is successfully canceled, it cannot be renewed, and no additional charges should occur. The issue might be related to the fact that the subscription wasn’t canceled.
If you have any further questions or need more support, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
blahblahblah
27 May 2026
Reply from Skyfluence Beauty
Dear Dick.
Thanks for reaching out!
We’re glad to have you with us and hope that once you start exploring our features, you’ll find the experience smooth, reliable, and useful for your needs. Our team is constantly working to improve and ensure that every user enjoys the best possible results.
If you have any further questions or need more support, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
Wonderful customer service
Wonderful customer service. Very responsive and reasonable. It felt like there was truly empathy for my situation!
27 May 2026
Reply from Skyfluence Beauty
Dear Makayla,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the wonderful, responsive, and reasonable care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Great Customer Service
I am not sure how I got signed up with Skyfluence Beauty but 4 payments came off my card over 4 months without me noticing, I was thinking I would have to fight forever to get this rectified, but they actually have amazing customer service and refunded all payments and apologized immediately!
27 May 2026
Reply from Skyfluence Beauty
Dear Jill,
We really appreciate you taking the time to provide your feedback!
We’re thrilled to know that our customer support team was able to provide you with the amazing assistance and care you needed during your experience with the refund of Skyfluence Beauty. Kindly note that we are unable to act on your behalf or facilitate your subscription sign-in. Subscriptions and associated charges can only be accepted and agreed upon by customers directly.
If you need anything else or have any further questions, please don’t hesitate to contact us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Great customer service
I am still in shock that my request was answered so quickly. Your representative was so upbeat and friendly. I’m very impressed with her.
I wish I could afford your services.
27 May 2026
Reply from Skyfluence Beauty
Dear Caroline,
Thank you for your valuable feedback!
We’re glad to hear that our customer support team could provide the great, quick, and friendly assistance and care you needed with Skyfluence Beauty. We also understand your concern about the cost of our product subscription. It's important to us that our service provides value and meets your expectations. We continuously strive to offer the best experience for our users, and your feedback is invaluable in helping us achieve that.
If you need any further support or have more questions, feel free to get in touch with us at trust@skyfluence-beauty.com. We’re here to help!
Best regards,
The Skyfluence Team
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