Skrill Reviews 

Transparency with my confidential dependency.

I have not had access to my Skrill account in 4 days now. I have sent in the correct documentation numerous times. Any money I have is in my Skrill account, which I have not been able to access. Not very convenient and I WOULD NOT recommend this company. I've had to reset my password every time I've tried to log in since I opened the account with Skrill. Customer Service is NOT helpful at all.

I have been using Skrill now for +10 years. In all these years I only needed to contact support once or twice and my issues have been sorted out without problems. Highly recommend!

Customer id: 396901983
CASE ID: 34150110
Skrill Transaction ID - 7215972899

I deposited money into my Skrill account - £270 + 1% fee for a total of £272.70.

After depositing the money and trying to initiate a transaction I was told I need to verify my account and it was limited until I carried out the verification process.

So I uploaded my Electoral Identity Card for Northern Ireland (A valid government issued ID document).

And had to do a biometric facial recognition scan on top of that.

Skrill rejected this document and now I have no ability to access my money...I can't transfer it or withdraw it in anyway as my account is unverified.

I don't have any further documents to verify my ID (Passport or Drivers License) and my money is essentially being held hostage by Skrill.

I initially opened a case about the verification procedure and they closed the case, stating in the closed case ("We sent you an Email, since you haven't responded, we consider the case closed"); the Email was literally sent less than an hour before I logged into my Skrill account - The case ID number for this was - 34148292. I have now opened a new case requesting that the only resolution is to manually transfer the deposited £272.70 back to the card used to make the deposit as I can not meet their KYC requirements. So I am not getting the service intended.

I understand that Skrill has a regulatory requirement to carry out a KYC process but there is a difference between complying with KYC requirements and holding a customers money indefinitely without providing a reasonable explantion for not returning a customers deposited money due to failure to meet Skrill KYC requirements.

The new case is at the top of this review and I have requested that this be treated as an offical complaints procedure.

I have every single screenshot as proof of payment and communications (Or lack thereof) if needed and will be contacting my bank first thinig tomorrow to explore a chargeback if this issue is not resolved and my money is not returned in a timely fashion; and if needed I will be making contact with the FOS if Skrill refuse to resolve the issue and return my money.

How the UK allow companies to take deposits before completing ID is baffling; especially if a company then disables access to a customers ability to withdraw it, when they reject perfectly valid docs.

PLEASE DO NOT DEPOSIT MONEY INTO SKRILL UNTIL YOU CARRY OUT THE KYC PROCEESS.

IN FACT AVOID THEM ALTOGETHER!!!

DEPOSIT MONEY TO THIS MERCHANT AT YOUR OWN MERCY!.

I have now contacted my bank to inform them that I have initiated a formal escalated complaints procedure.

Thanks.

Really great option to modern day cardless banking. Instant FX transfers that are competitively priced. Wide range of FX currency options. Physical card arrived very quickly. Friendly customer service response that was courteous and knowledgeable. Very pleased with every aspect of services offered. Highly recommended.

Best service

a good services and prompt transfers good job

Skrill after receiving a deposit from my wife’s account - Skrill restricted the account . I called 2x and on the second time I ask to speak with a supervisor . They said we would receive a call from a supervisor because the agent didn’t know their schedule . Anyways I just don’t understand how they can restrict the account without giving us access to OUR money! Very disappointed! 😡

Account verification withheld .. no response .. no reason why.. tried to contact but response by AI same again and again .. my funds not being released

Not always reliable

It is easy to use

My experience with Skrill has been very positive. The platform feels trustworthy, easy to use, and ideal for small transactions. It works smoothly with most apps I use for deposits and withdrawals, and transfers are fast. The fees are not too high, making Skrill a reliable and convenient option for everyday financial operations.

I'm using Skrill Wallet from 2018 and always best as like real bank, thanks.

Been awaiting account verification for a week,

Lack of contact,
No human live chat
Withholding my funds
Just a useless AI bot
Re requested the same documents they have had since day one,
Reporting to FCA