Skrill Reviews 

27,569
TrustScore 3.5 out of 5

3.7

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Rated 4 out of 5 stars

Skrill as an alternative is great to have in transferring money but still lacks some features that makes it slow to operate between certain banks. Also worth to note a bug while I make a deposit... See more

Company replied

Rated 3 out of 5 stars

That's good in principle. But there shouldn't be any fees for transfers between Skrill accounts. Furthermore, it should be possible to create a virtual IBAN. Eigentlich gut. Aber es sollten von Skri... See more

Company replied

Rated 5 out of 5 stars

Really great option to modern day cardless banking. Instant FX transfers that are competitively priced. Wide range of FX currency options. Physical card arrived very quickly. Friendly customer service... See more

Company replied

Rated 1 out of 5 stars

Probably the worst customer service i've ever "came accross" After 10 or more messages and over 1 week. My documents are not verified. Funny how they let us deposit no problem but A-Z verification to... See more

Company details

  1. Payment Service

About Skrill

Written by the company

Smiley face Make simple, secure and quick online global payments – from international money transfers to betting, trading, shopping and gaming.

Making payments is even easier on the App. Download the app today and get access to our newest features.
Get it on Google Play

Transfer Money For Free!

Check out our calculator and see how much you can save today.

Need Help?

Here you may find more information on how to:

Contact info

You should know

3.7

Average

TrustScore 3.5 out of 5

28K reviews

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3.7

All reviews

(27,569)

2,989 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad experience!

What's wrong with you? We already mentioned the issues, still want us send you all the details? What details you want? Please look into 1 star comments! All regarding verification always in progress, account become restricted, phone verification never received code! Why you always reply standard reply in here but never respond in the support tickets in skrill? 1 day passed again! Verification still in progress! What the...

If the verification still persist in progress after today, I will email to your corporate team privacy @ paysafe dot com, let's deal it legally.

4 September 2026
Unprompted review
Skrill logo

Reply from Skrill

At Skrill, we take our customers' concerns very seriously and are committed to improving your experience. Please send the details to our support team so we can review this further. https://www.skrill.com/en/support

Rated 1 out of 5 stars

Account Reactivation Request

I have requested to re-open my account after it was closed at my request long ago, and I cannot open a new one due to skrill's policies, which I respect.

I sent the request on the 7th and it's been 48hours already, no response on my email, nothing at all I check promotions, updates and spam, nothing.

Please get back to me with feedback on my account, my case number is : #34190425.

I understand you have a lot of requests inquiries hence i have provided my case details so that things are easier on your end.
Please help me with my account reactivation I would really appreciate it.

Thank you

9 September 2026
Unprompted review
Skrill logo

Reply from Skrill

Thank you for providing your support ticket number. This information will be shared with our customer care team for further assistance.

Rated 1 out of 5 stars

I've worst experience with Skrill

I've worst experience with Skrill, after recieving money from my adobe stock portfolio, Skrill restricted my account and ask for address verification documents, I submitted and now I've to wait infinitely, they are not reviewing the documents for weeks. Support ticked is just bots replying, no human at all.

9 September 2026
Unprompted review
Skrill logo

Reply from Skrill

Your feedback matters to us, and we’d like to learn more about your experience. Please reach out using the link below so we can follow up directly. https://www.skrill.com/en/support

Rated 5 out of 5 stars

Everything great

Everything great

9 September 2026
Unprompted review
Skrill logo

Reply from Skrill

We're glad to hear you’re enjoying Skrill! Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Really good

Really good

8 September 2026
Unprompted review
Skrill logo

Reply from Skrill

We're glad to hear you’re enjoying Skrill! Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Service is the best

Service is the best
Commutation through Email
Payment is fast
Skrill is the best

8 September 2026
Unprompted review
Skrill logo

Reply from Skrill

It’s great to hear that Skrill is working well for you. We appreciate you taking the time to leave your feedback!

Rated 5 out of 5 stars

I Like SKRILL

I Like SKRILL, because it makes deposits for gambling very easy, it IS for free and you can use your SKRILL Account for lot of different things.

8 September 2026
Unprompted review
Skrill logo

Reply from Skrill

We truly appreciate your review. We’re glad Skrill is delivering the experience you were hoping for!

Rated 5 out of 5 stars

Great service

4 September 2026
Unprompted review
Skrill logo

Reply from Skrill

We're glad to hear you’re enjoying Skrill! Thanks for taking the time to share your feedback.

Rated 1 out of 5 stars

ne faite pas confiance a cette…

ne faite pas confiance a cette application elle est relier a la mafia unino europeene

17 August 2026
Unprompted review
Skrill logo

Reply from Skrill

We’d like to learn more about your experience. Please send all of the details to our team at: https://www.skrill.com/en/support

Rated 1 out of 5 stars

My account was restricted after…

My account was restricted after receiving my crown coin redemption almost 8000 I can’t access. I don’t appreciate it at all. I really need that money.

6 September 2026
Unprompted review
Skrill logo

Reply from Skrill

We appreciate you for letting us know about your experience. If you could send us all the details, we’d love to follow up with you. https://www.skrill.com/en/support

Rated 1 out of 5 stars

Account locked after deposit & KYC with ZERO notification email or support reply

I registered a Skrill account and made a deposit recently. Right after depositing funds, I was prompted to complete the KYC (identity verification) process. I submitted all requested documentation and opened a support ticket regarding the verification status.

It has been nearly a week with absolutely zero response on my ticket. What is worse, Skrill did NOT even send me a single email notifying me that my account had been locked. I only discovered that my account was restricted today when I manually logged into the app to check my KYC verification status.

I have not conducted a single transaction on this account other than the initial deposit. Locking an account with user funds inside without providing any warning, notice, or support response is completely unacceptable.

I expect Skrill customer support to urgently review my ticket, clarify my account status, and restore access or refund my funds immediately.

6 September 2026
Unprompted review
Skrill logo

Reply from Skrill

Your feedback matters to us, and we’d like to learn more about your experience. Please reach out using the link below so we can follow up directly. https://www.skrill.com/en/support

Rated 5 out of 5 stars

Speed

Speed
Transaction

5 September 2026
Unprompted review
Skrill logo

Reply from Skrill

It’s great to hear that Skrill is working well for you. We appreciate you taking the time to leave your feedback!

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