Ordered scooter for the boys Xmas present on the 23rd of November giving plenty of time for delivery. Got no confirmation email so I gave them till last week a still no delivery. Luckily I ordered thr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a wonderful experience discussing the options available at Skooterz and the best choice for me. The staff were very very kind, helpful and extremely quick to reply to any queries I had. The cust... See more
Genuine guy really easy to deal with very trustworthy and honest so guys if your a bit nervous or confused where to go or who to trust I would absolutely recommend these guys here 100 percent.
Fantastic product. Especially when you use on a sunny day.. thanks to Skooterz prompt service I got it before Christmas holidays
Company details
Written by the company
UK's Leading Electric Scooters Online Shop
Contact info
London, United Kingdom
- info@skooterz.co.uk
- skooterz.co.uk
Ordered scooter for the boys Xmas…
Ordered scooter for the boys Xmas present on the 23rd of November giving plenty of time for delivery. Got no confirmation email so I gave them till last week a still no delivery. Luckily I ordered through PayPal an they got in touch with them i finally got a tracking no. To track the parcel an apparently was delivered on the 7th of December with no proof of delivery an no signature. I then went to yodel to see what had happened a they said the tracking no. Wasn’t one of there’s. 🤷 has the driver took it or was I scammed who knows but one thing I do know is there’s gonna be one gutted boy on Christmas morning
23 November 2023
Unprompted review
I was in rush so I asked to collect my…
I was in rush so I asked to collect my scooter as it was last minute purchase.. they prepared it fast
very happy with the service.. thank you
14 November 2023
Broken scooter
I bought a scooter for my daughter after having it 1 week it was faulty then the charger stoped working I sent it back it was sent back to me repaired after another week my daughter had a bad accident due to accelerator sticking on and she couldn't get stopped I have sent the scooter back and have not herd a thing back from this company the reason I sent the scooter back was I was offered a 2nd hand scooter which would look good the company's words! absolute con men I have noway of contacting anyone as they blocked me on every number I had for them disgusting!! May I add I don't want the scooter for her to use again I will give the scooter to my older brother who would make good use of it you got my money and now you also have the scooter back so I'm left with nothing and I also asked for a refund from day 1 and on many occasions after that but I was told no I did not break the handle bars u didn't put screws in it wen it was sent to me this is probably the reason u didn't want me to but direct from ebay its not very responsible to block paying customers from the WhatsApp group and call customers liers I also asked did u want the hospital reports and you declined!
25 March 2022
Reply from SKOOTERZ
Dear Customer,
1.We love to help our genuine customers but like every one else we dont like to be abused by the others. People can check our other reviews and see everyone was very happy with our services.
2.You bought an AOVO scooter on 13 Jul 2021 after 34 days of delivery you informed us that the charger does not work so we arranged the manufacturer to send you a new charger for free.(Please consider due to the Terms & Conditions which is placed in our website and you agreed on the checkout and also warranty instructions from manufacturer, any new problems may occurred to the vehicle after ending the return period must be referred to the manufacturer from customer, In your case it was AOVO support team. Even the mentioned period was ended we did this from our end as a favor)
3.After 93 days you claimed that you want to return the item for full refund as you broken the handlebar, we helped you with the problem and referred you to the manufacturer support team from our end again. Your item collected from your place, repaired for free and then returned to you again. It cost £23*2=£46 for shipping + £29 spare part + £12 labor, Total £87 but you did not pay a Penny. You received this service for free while you were liable to pay for it as human-made issues is not included in the warranty.
4.After 8 months, you made a new claim and informed the manufacturer support team that your daughter had an accident in the street and you want a new scooter for your daughter!
Upon their requesting you told them the scooter is not in your hand and you just want a new one.
4.a)You should consider that due to the Disclaimer and also due to the Government Rules:
*** IT IS ILLEGAL TO RIDE AN ELECTRIC SCOOTER IN THE PUBLIC ROADS.***
4.b)Its weird that as a responsible parent why you need a new scooter for your daughter if your daughter was nearly killed??? are you going to repeat this illegal act and finally do what it was not done?
4.c) Everyone who used any electric scooter knows that even if the accelerator is pushed at the end but you touch any of the brakes, then the scooters stops. as these scooters coming with two dedicated braking system which verified by European Certificate organization- CE. One of the breaks is electric brake system which brakes the motor electrically and another is a mechanical disk brake. Any of the 2 brake leverages pushed by the user the vehicle stops even if the accelerator is pushed at the end or stuck.
5. The manufacturer support team (AOVO Support team) did not accept your claim as you could not provide proper proof for your claim and it was an Illegal action, so they declined your claim. So instead of dealing with them and reviewing their product, you come here and put negative review for the retailer company!
Me and my wife both go out for days on…
Me and my wife both go out for days on our scooters, best buy ever
30 June 2021
Skooterz are a pleasure to deal with
Skooterz are a pleasure to deal with, and with a £25 discount too, A++++
14 June 2021
I was happy with my shopping experience.
28 May 2021
10/10
I had a wonderful experience discussing the options available at Skooterz and the best choice for me. The staff were very very kind, helpful and extremely quick to reply to any queries I had. The customer service was second to none, the postage and packaging was fantastic, and I would highly recommend this website/store to future customers in the market for high quality scooters and affordable scooters. 10/10
10 May 2021
Really nice scooter and well made
1 May 2021
I bought a scooter for my son the…
I bought a scooter for my son the seller is fantastic and a great person with great service I would 100% recommend this seller to anyone.This company is excellent and has excellent service
28 April 2021
Very polite
Very polite, patient, supportive and quick to reply
Thanks and keep up the good work
27 April 2021
This company was a pleasure to do…
This company was a pleasure to do business with. They kept me updated all the time and the product was delivered in less than 5 days. Well done Skooterz I will recommend you.
21 April 2021
Genuine product for the best price
10 April 2021
Great price and fast delivery on top of…
Great price and fast delivery on top of brilliant customer service.thank you
28 March 2021
Just bought pro scooter works fine and…
Just bought pro scooter works fine and customer service is very good fast delivery happy with that definitely recommend
28 March 2021
No problems smooth transaction and good…
No problems smooth transaction and good quality scooters highly recommend this seller
24 March 2021
Unprompted review
Trustworthy and genuine business on top…
Trustworthy and genuine business on top of great price, thanks 😊
20 March 2021
Brilliant commutation brilliant
Brilliant communication. Fast delivery. Thanks very happy daughter easy to assemble.I also got a good discount off £10 as well. Which I was most great full for. Brilliant all over. Thanks.
19 March 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.