My genuine review is this: Skin Physics’ range is absolutely great for every issue/problem/preference any lady or gentleman is experiencing with their skin. I have been using Skin Physics products... See more
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About Skin Physics®
Written by the company
Backed by Science Powered by Nature
At Skin Physics® we are driven by discovery and innovation, combining the best of science & nature to create powerful, natural cosmeceutical skincare.Highly awarded locally and internationally, our products are proven to work. We embrace the needs of our customers and continually innovate to introduce new targeted solutions that are both safe and highly effective for every skin type & tone.
Our products are made in Australia & New Zealand, using only the rarest and most effective ingredients from the most pristine sources around the world. We avoid irritants, harsh parabens & sulphates and we don’t buy into ‘faux-science’.
Our team is deeply committed to environmental care and protection, our success depends on respect for and conservation of natural resources. We make every effort to manage and lower our global impact and we’re passionate about working with partners who are conscious of their environmental impact.
Contact info
Sydney, Australia
- 1300 757 858
- info@skinphysics.com.au
- skinphysics.com.au
Replied to 66% of negative reviews
Typically replies within 1 week
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74 - Dragons Blood works wonders
The customer service is excellent. The products are wonderful and mid range pricing when not on special but on special they are amazing. The products l use are from the Dragons Blood Range and l cannot fault it. I am 74 been using it for approximately 11 years and even after a stroke l am told that my skin is amazing for an old gal. I highly recommend the products to you all.

Reply from Skin Physics®
No customer services
Up to this year, I have been a loyal customer for over 20 years. However, the company stopped sending me the subscription saying it's out of stock for nearly 2 months, and yet this product has been on sale on their website all this time and new customers are writing good feedback on their website. I have emailed the customer service and messaged them on Messenger multiple times, but there's never been any response from anyone. I have good reason to believe this company has changed ownership and its management has been appalling. Previously the company had a phone number and always responded to all enquiries promptly. But all this has stopped from the end of 2025. I will reconsider whether I will continue to use their products and I think everyone should take notice of this problem.

Reply from Skin Physics®
Awaiting feedback
Haven't heard back about reestablishing lapsed automatic monthly order for skin physics wrinkle cream whilst in hospital with complications from knee replacement

Reply from Skin Physics®
Used these products for a very long time
l have used your products way before the name change that must be well over 16yrs, l would never put anything else on my face or neck.

Reply from Skin Physics®
I've found my new skincare essential
I've found my new skincare essential! The Dragons Blood range has made a visible difference—my skin is so much more hydrated and feels amazing. It's a luxurious experience for a very reasonable price. I'm completely converted

Reply from Skin Physics®
I have no complaints about the product just the customer service
I have no complaints about the product.
I have been trying to contact the company since Monday24 November and leaving two messages a day.
I have been buying their product for at least 20 years and always by making contact by phone I do not like buying over the internet. I Learnt this week Sam has left the company such a pity I always received good customer service.
I would like to order my products while it is on sale. They obviously do not want my business.
I hope to hear from them no later than Friday 28 November.
Kind regards
Leonie

Reply from Skin Physics®
I love the product
I love the product, I have used it before and had moved off to some other brands but using it again reminded me of how much I used to like it.
Although my getting in touch this time was purely a customer service issue and many thanks for your great help.

Reply from Skin Physics®
Great products without being too…
Great products without being too expensive. Found my over 65 skin responds well to it.

Reply from Skin Physics®
Brilliant Great product as always been using for…
Great product as always been using for years and my skin is proof of how good s product it ist

Reply from Skin Physics®
Excellent products and service have been using Skin Physic’s…
I have been using Skin Physic’s products for years and love them.
The service is excellent and delivery prompt.

Reply from Skin Physics®
The perfect products.
I have found that Skin Physics is the go-to company. My skin has never been better and now a friend has changed from her old product to Skin Physics.

Reply from Skin Physics®
Very High Quality Products!
I really like the products from Skin Physics. They seem to base their ingredients on science, which isn't overly common in my experience. Their Polyglutamic Acid is an excellent product. It's super hydrating in numerous ways due to the combination of both Polyglutamic and Hyularonic acids which work together for deep hydration. Very high quality!

Reply from Skin Physics®
Amazing arrives earlier than you think…
Amazing arrives earlier than you think and the products are amazing always get compliments on my skin love you guys

Reply from Skin Physics®
New skin who dis?
Amazing products, beautiful packaging, fast delivery. Only possible improvement would be to put the Dragon's Blood 3-in-1 cleanser in a pump dispenser.

Reply from Skin Physics®
Known for great products and delivery…
Known for great products and delivery on time! Yay!!
Maximum result pack
I got the maximum result pack. My skin hasn’t look this good in ages. I even got compliments about my skin as of late. So I’m very happy with this product and will continue to buy skin physics.
Worst customer service experience
Worst customer service I have ever experienced. I'm a regular customer but have had a delivery issue with my latest order. In the past week I've made about 7 phone calls and sent three emails to their customer service but absolutely no response from them. Extremely disappointed as I've enjoyed using their products.
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