Skincity Reviews 617

They brand themselves as an "online skincare clinic," but the experience is more like walking into a poorly stocked drugstore, where underpaid sales staff give you stern look for daring to ask a question.

After multiple issues (non-working offers, misleading campaigns), I gave them feedback directly, only to be met with deflection and zero action. Assortment went to shit as well. So, I stopped buying from them altogether. Now, two years later, they noticed—and trying to lure back lost customers with a €5 discount.

How generous. Truly. I’m overwhelmed.

There are far better skincare retailers out there - ones that don’t operate like a glorified bargain bin with attitude problems.

Avoid like a bad breakout.

I received my item but needed to return it - I have since emailed the company three times asking for a returns address and have not had any reply. Very poor.

I have a skin condition, and I did an skin analysis some time ago; the brand I got recommend was amazing (plantheque) but now, they don't sell it anymore, and I went back to do a new skin analysis to find a new product, and it absolutely horrible analysis (now via kicks) , the page doesn't let me upload pictures, only take let me take a picture ( I don't wanna take a picture with makeup), it doesn't ask if I have skin condition ( like before they did ask), and the recommendations the analysis gave me was ALL the products I can't use, that produces rashes on my face. I was a faithful customer, but I think I will be in search of a new site to get my products. One of the reasons I liked, it was for the personalized service, and that they had provided amazing recommendations. But now is just a generic customer experience. Sad.

So sad theyve closed down but honestly 10/10

Very well good staff and good tattoos and ever so friendly staff and clean tattoo shop from Garry whiting

I've used this company twice now and really like their service and communication. Great range of products and fast delivery.

Very quick shipping, I received the item in Australia in 1 week in perfect condition. I’m very happy with the whole purchasing experience and would buy from them again.

Excellent customer service, communication with store is easy, they reply quickly, in case you need clarification.

the Store offers regular promotions and competitive prices. the web site is easy to navigate and orders are delivered on time.
happy with my experience, highly recommend.

I’ve given this a 2 star purely because their customer service responded quite quickly. However, having purchased an Evolve product through them because Evolve themselves were out of stock, I was very surprised when the item arrived and had only a few months left until the expiry date stamped on it. I was informed it was because the product was natural, but this isn’t the case at all because all other products I have purchased direct from Evolve themselves have had expiry dates on them for at least 12 months. Clearly this item has been sitting in a warehouse for quite some time! I won’t purchase through Skincity again, only direct through Evolve themselves to ensure I receive a fresh product!

One of her worst company to buy products from, very rude customer service and lazy to help

Elemis is one of my favourite brands. This product purchased is no different ....one of the new ones in the Elemis range. I love this moisturiser. Thank you also SkinCity this is my first order with yourself. BRILLIANT SERVICE product competitively priced, good range on website and delivered SUPER QUICKLY. Thank you!!! ps love the free samples and the gratitude "gal". Thank you. Im so impresed I will copy this review onto TRUSTPILOT. And to think I have never heard of this company before. Thank you so much!!

Im UK based and see some negative reviews from those outside of this area. Dont blame the company.Whoever is placing order in whatever country is responsible for reading and getting the costs right. I know this will apply to me as well if I purchase from Europe. So I simply dont!!

Skincity clearly have no understanding of how customs work when shipping outside of the UK - which is really crazy this long after Brexit.

I was incorrectly charged customs (18 eur charges on a 65 eur order!) when all items under 150 eur should be customs free. The customer service representative wouldn't listen to this fact and wouldn't investigate why DPD was incorrectly charging customs fees.

They were totally unwilling to help and deflected responsibility for the problem - telling me to reach out to DPD to cancel my order.

AVOID purchasing from them if you live outside UK.

Hello,

Lisa and Suzanne really went above and beyond to help me out! The brand I purchased were very unhelpful so I went back to skincity and explained everything, within 24 hours they sorted everything out for me! Thank you skincity!

I don’t buy frequently , but I’ve had a lovely experience every time I’ve ordered. Apart from having great prices and a fantastic range of products ; prompt and efficient in terms of order and delivery , the parcel always comes wrapped beautifully, with enchanting surprises and freebies, my daughters love the kokeshi dolls :) highly recommended.

Bought something for €16, had to pay €10.50 customs on it. Without warning. Don’t use this site outside of the UK clearly .

Wow! My first time shopping with SkinCity and I already want to place another order! Brilliant selection of products, really good prices, and so much thought and effort gone into the packaging of my order. Numerous freebies included which are greatly appreciated and all products are excellent. Delivery took around 3 days tracked with Evri, but this was free and you could also choose Royal Mail Tracked as a free alternative too. Will be ordering again very soon! :)

Excellent customer service when my delivery got lost, really kind and efficient. Products they stock are also great.

Massive import duty charges which are not explicit on website, only a small notification (apparently) at checkout. Judging from below reviews they are well aware of this and continue to dupe customers. Very disingenuous. I only got a refund as I purchased through PayPal. Initially the company demanded I contact the delivery company myself to get the product returned to them and only then would I get a refund. The charges were only declared after 4 requests to agree to pay the charges by delivery company dpd. It turned out to be over 30% of the entire cost of the order. I wouldn’t trust this company and their dishonesty would make me wonder about the validity of their products.

I ended up getting charged 40 euro import on a 90 euro product. Never again will I shop here. Way too expensive I could have got the product cheaper on any other site.