SkincareEssentials.com Reviews 

I placed my order on July 6th and today is July 21st and the order just shipped today. Very poor customer service with no responses to my inquiries. I will not be ordering from this company again. Very disappointing!

I ordered on July 3 and it did not ship until July 21

It took almost 3 weeks to ship my order. When I reached out asking about the status, they don't be it was out of stock. You should not sell products that you do not have in stock. OR you should have the courtesy to reach out to customers and let them know and/or just them a coupon code if it is going to be a 3 week delay.

So easy to order and the delivery is fast! Not to mention I love all ZO products

The products and prices are great, but communication is lacking. I ordered a product on July 2nd and was expecting it to arrive before I left on vacation on July 17th. I had to contact customer service to find out it was actually on back order and was never notified.

This order was placed on 7/8/26 and shipped on 7/21 that is to long. I will not order again and go direct to the skin care company that offers two day shipping. Poor service.

Love this product.

Great products.

Shipping had said 5-7 days, on reality in was 2+ weeks. I had emailed them to cancel the order cause it was taken so long and they just ignored it until it shipped days later. Won’t be purchasing from them anymore, go to your local med spa and they’ll have the products.

The communication was terrible. I ordered and paid for products, but after two weeks, the items hadn't shipped, so I contacted customer service. I found out that all but one item were out of stock, and this wasn't communicated either before or after the order. Now, a month later, all items except one are still pending shipment; I still have not received the singular product that was in stock. Although I was offered a discount to compensate for the delay, it doesn't help if I never get the products I ordered.

I received no information about my order for 10 days before it shipped. I had to call, chat, and email customer service for 3 days before getting a reply.

Have not received product,nor have I been notified of shipping.

I paused my subscription but you sent it and billed me for it anyway. I want to cancel it.

it took 2 weeks to ship my purchase. very slow shipping method

My order was placed and my card was charged on 7/4.
I received no updates on the order, the status online was pending shipment.
I first reached out on 7/11, but they offered ZERO, as they were not sure what happened to the order

On 7/13, after reaching out more 4x , I was told some products were on back order. Since you had my money, I should have been updated immediately

A portion of the order was a gift, which by this time was late.
And it was shared that product on backorder would MAYBE become available the following week.

Only, after I shared my frustration at their lack of professionalism did they offer me expedited shipment or cancel my orders and a 35% discount.

Since order was already late, expedited shipping should be a given.
Offering me a % discount that is frequently listed is an insult to my intelligence.

An amazing price and fast shipping!

It was easy to search what I wanted. The ordering process was quick and painless.

You convinced me to sign up in order to get a 35% discount which I did. And then when I went to put the discount in, it said it wasn't available for my product. I feel like it was a bait and switch.

Great price for the cleanser and fast shipment. I will order in the future.

Easy to order, good pricing, delivery arrived when promised