Skin + Me Reviews 

14,809
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the personalized products, noting their effectiveness in treating various skin concerns like acne, rosacea, and improving overall skin health and texture. Many appreciate the expert dermatologists and tailored formulations, which are easy to incorporate into daily routines thanks to convenient features like the daily doser. People often highlight significant improvements in their skin, feeling more confident and seeing clearer, brighter results. However, some people were dissatisfied with customer service, reporting unhelpful responses or billing issues. A few others found the product ineffective, experiencing no noticeable difference or adverse reactions. Some customers also faced difficulties with the subscription service, including delivery timing or the inability to easily pause their daily dose.

What people talk about most

Product

People report positive experiences with product, noting significant improvements in their skin's complexion,... See more

Quality

Users describe positive interactions with quality, with many reviewers reporting significant improvements in... See more

User experience

Customers report positive experiences with the user experience, highlighting the ease and accessibility of... See more

Service

Reviewers highlight positive aspects of service, with many praising the convenience and personalized approach... See more

Customer service

Reviewers mention positive feedback about customer service, with many finding the support helpful, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across this company whilst looking for skin care solutions to meet my needs. Skin+Me caught my attention as its vegan and cruelty free,both very important to me. The products sound perfect for... See more

Rated 5 out of 5 stars

I love having expert dermatologists and prescribers at the click of a finger. When formulations aren’t quite right or new skin issues arise, you can trick Skin + Me to address any issues quickly and e... See more

Rated 5 out of 5 stars

Skin and me was recommended by a friend that has been using for over a year. I’m a 66 year old woman with quite prominent sun damage. I am now entering my third month of using the prescribed dosage an... See more

Rated 5 out of 5 stars

Love the product…tailored to your specific needs, so easy to use, you cannot use too much, you cannot use too little, very easy to travel with and you see real results. Staff are very responsive and h... See more


Company details

  1. Skin Care Clinic
  2. Online Prescription Medication Vendor

Information provided by various external sources

Start tackling your skin goals and beyond with our online dermatology consultation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(14,809)

5,200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!

The personalised treatment and confirmation email clearly explain everything, including what to expect, how much is in each dose, and the treatment schedule. I also really like that you can pause your payments and restart whenever it suits you.

One suggestion I have is to offer a bundle that includes the treatment, moisturiser, cleanser, and sunscreen—unless this is already available and I’ve just missed it. I also like that you can try each product for a small cost when you’re first getting started.

This treatment has genuinely transformed my skin. It’s made me feel so much happier and more confident, and I recommend your company to everyone I know. In fact, it was my sister-in-law who encouraged me to give it a try after having such a positive experience herself, and I’m so glad she did!

12 January 2026
Rated 4 out of 5 stars

Great product

Great product, my skin is feeling much better.
The dose could be better and cover a full month as opposed to 28 days only to cover each calendar month as you’ll need just under 13 doses per year.

18 July 2026
Rated 5 out of 5 stars

A great skincare team with very top…

A great skincare team with very top Dermatologists. Easy to access & you are given Brillant advice & recommendations on the products that u are using. The skincare team are prompt, amazing & the delivery service is quick & prompt too.

17 July 2026
Unprompted review
Rated 4 out of 5 stars

So far so good!

So far I can see my pores are not as prominent, I'm still on lower dose and haven't had any reaction nor dryness.
My new higher dose has arrived and I can't wait to see what happens next.
That's the only reason I haven't given 5 stars yet.

17 July 2026
Rated 5 out of 5 stars

Amazing product and affordable 😊

I have been wanting to try something for my skin for a while and im so glad I tried this. Great communication with the prescriber explaining every ingredient, questions got answered quickly and the price is affordable. Will be starting my 3rd month soon. I already feel more confident with my skin 😊

17 July 2026
Rated 4 out of 5 stars

have struggled with my skin for years

have struggled with my skin for years, and tried so many products, brands and prescriptions but nothing worked then i discovered skin + me and it’s been so changing while I'm still on my journey to getting clear skin this is the best it’s been in 3 years and Im feeling a lot more confident in myself and love how the product is made on my own preference and needs. Love it and would truly recommend to anyone struggling!

17 July 2026
Rated 5 out of 5 stars

My experience is great because i…

My experience is great because i looking for something that will improve my skin imperfections without doing multi layered steps that's time consuming. It's like a magic in a bottle. But the price is a bit too high i think. If there is bit discount for regular users like will help a lot. Thanks

16 July 2026
Rated 5 out of 5 stars

I love you can tailor each item you…

I love you can tailor each item you would like to add to your skincare routine. It’s a nice personal touch that it has your name on the retinol doser. Super easy to assess what you will suit your skin by sending photos of your skin. Products are really good and I can already see have made a difference in 8 weeks

16 July 2026
Rated 4 out of 5 stars

So far, pretty good

My prescription seems to be doing the job so far! The responses from the team are helpful although their subscription website is not as user friendly as many others, keep an eye on what you sign up for/receive.

16 July 2026
Rated 1 out of 5 stars

Multiple prescribers make an absolute mess

Multiple prescribers, who don’t share information. I wrote on my initial consultation I was allergic to a particular ingredient. When I broke out I was told it is just purging, so stick with it. And to stop the sunscreen. And they would make sure my skin was clearing before sending the next subscription. Which I did for another terrible month. Then I stopped everything (prescription, cleanser and moisturiser) and my skin got better. So researched and the ingredient I am allergic to was in the moisturiser. Another prescriber said don’t cancel the subscription, we can amend your formula. Then I get email to say another round of the prescription and the sunscreen was being sent. I cantacted them again and this time a different prescriber says they can’t help and that I should throw the prescription and sunscreen in the bin. It’s been a shambles. A very expensive, frustrating shambles.
And the funniest thing is they have sent this Trustpilot request to me.

16 July 2026
Skin + Me logo

Reply from Skin + Me

Hi Natalie,

We are very sorry to hear this, this is certainly not the experience we would have wanted you to have.

Our trained team of Dermatologists aim to respond to all queries as efficiently as possible. This may result in a different person responding, due to different shift patterns.

Customer satisfaction is our main priority and we wish to ensure all our queries are responded too as soon as they can be.

We recommend reaching out to the team at hello@skinandme.com, they can help you further with this.

Best Wishes,
The Skin + Me Dermatology Support Team.

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