Skandium Reviews 1,439

Great service! I made an order but gave the wrong delivery address and the item ended up being returned to Skandium. They kindly resent the item back out to the correct address with no trouble.
Very quick to reply to queries too!
Special thanks to Luke Jeffrey who was so helpful.

I ordered some outdoor furniture. One of the chairs had a minor fault. But Skandium didn’t hesitate to offer a replacement. Even suggesting I continue to use the chair whilst new one arrived. And when it did arrive it was delivered by two lovely delivery drivers who unpacked and repacked everything with a smile.

I ordered an Angelpoise wall lamp but due to issues with the production process there was a huge delay. I was offered a refund but decided to stick with it. Skandium and especially Madelaine kept me informed throughout. Happy to say I eventually received my item and pleased with my purchase.

Fantastic products and a fabulous customer service.
Prompt and very helpful responses to enquiries via phone and emails.

Thank you Luke, Very much appreciated

I ordered twice as many dining chairs as I needed by accident, and despite them being made to order, Skandium have taken the excess ones back and given me a full refund. The chairs that I have kept are gorgeous! Huge thanks to Luke - cannot fault Skandium's customer service. Very much appreciated!

Twice I have ordered from Skandium and twice they have failed to update me on delayed products or so much as apologise when they failed to uphold an order. Appalling disregard for customer satisfaction.

This is such a good example of excellent customer service which transformed my experience. I have purchased shelving from Skandium on a couple of occasions, and recently made an enquiry in relation to this. I received an instance response from Luke, with a friendly message and an immediate solution. It's not often that this sort of communication exceeds expectations and genuinely improves the customer experience, removing any stress or complications.
Thanks again!

Luke was extraordinarily prompt and extremely helpful. I couldn’t have asked for more.

I’ve ordered items from Skandium previously and things went without a hitch. This time we had a delay due to backed ordered item. The issue arose when I moved residences during the (international) shipping process. Madelaine was wonderful, She handled the changes with the shipping companies and kept me updated.

Fantastic customer service from a professional business who cares about the client. They are fair, fast and personable. Cannot recommend Claire or Luke in the customer service team enough.

What fantastic service I would not hesitate to order from Skandium again Highyly recommend.

Very efficient service, great products and prompt delivery.

I raised a query with the Customer Care Team. Luke Jeffrey dealt with it promptly and courteously and resolved it fairly.
I was happy to proceed with my order.

Helpful advice in buying; an efficient order process; very good information concerning progress and delivery. And a great product too. Thank you all at Skandium, especially Luke Jeffrey!

Ordered a Secto Octo pendant back in Jan 2024, which went missing during delivery. Luke was able to sort with the supplier and the item arrived 3.5 months after purchase. We're happy with the product and Skandium in fast tracking a solution.

Brilliant customer care; great products

Spoke to Luke at customer care. Very little wait time. Luke was an absolute pleasure. Ordered lights. Love them.

Skandium has a great selection of well curated, stylish products that are hard to find from other UK retailers. Their service is excellent. Thank you Skandi team!

Great communication. Luke was very helpful and responsive. Looking forward to receiving my coffee table.

The customer service far exceeded expectations and l would highly recommend both the team and the store to anyone looking for high-quality furniture and top-notch service. Thank you