St John Ambulance Cymru Reviews 

1,676
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable, friendly, and engaging trainers who consistently and effectively make learning essential practical skills thoroughly enjoyable and remarkably easy to understand. People truly appreciate the highly interactive learning environment, clear explanations, and ample opportunities for hands-on practice, which significantly help build lasting confidence for handling unexpected real-life emergencies. Some reviewers were not happy with certain facility and environmental aspects encountered during their actual visits, specifically mentioning uncomfortable seating arrangements during long sessions, warm classrooms, and occasional un-welcoming reception experiences encountered at the building entrance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that trainers are knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the engaging trainers and... See more

Service

People report positive experiences with service, describing the training as an excellent and well-run course.... See more

Quality

Consumers find quality to be positive, highlighting good training and information delivery. People note it is... See more

Product

Reviewers mention positive feedback about product, highlighting that the course is thorough and great for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helen delivered an engaging and genuinely enjoyable first aid course. She explained everything clearly, encouraged questions, and took the time to answer all of my additional queries in detail. I’ve c... See more

Company replied

Rated 5 out of 5 stars

Dean was a fantastic teacher. He kept the course interesting and easy to understand. He was empathetic whilst dealing with heavy topics, but managed to keep the course light and even funny at times. W... See more

Company replied

Rated 5 out of 5 stars

Fantastic banter, really memorable teaching. I'll remember so much more from this course than my previous one. Truly engaging and the use of real life examples make it hit home and sink in much more r... See more

Company replied

Rated 5 out of 5 stars

Was a bit apprehensive about the course before going as i don't like the role play idea, but with Chris making everything easy to learn, funny & interesting his knowledge on everything was brilliant i... See more

Company replied


Company details

  1. Training Centre
  2. Emergency Training
  3. Emergency Training School
  4. First Aid Station
  5. Mental Health Service
  6. Training School

Written by the company

St John Ambulance Cymru provides first aid treatment, training, and transport for communities across Wales. Our vision is simple: for everyone to get the first aid they need, anytime, anywhere. Each year, we train thousands of people across Wales through accredited courses led by qualified trainers. Our wide range of courses include 3 Day First Aid at Work, Emergency First Aid at Work, mental health first aid, and health & safety training. Whether you're looking to build confidence in a medical emergency or improve safety standards in your workplace, we have a course to meet your needs. We offer workplace first aid training at centres across Wales including Cardiff, Wrexham, Swansea, Newport, Abergele, Bridgend, Abergavenny, Rhayader, and Deeside. Alternatively, we can come to you to deliver bespoke certified training at your workplace for groups of six or more. We work with young people, employees, and communities across Wales to make first aid knowledge accessible to everyone. Our trained volunteers deliver expert first aid cover at a wide range of public events, from sports matches to concerts, helping keep attendees safe. We offer transport services in partnership with the NHS, ensuring safe and reliable care for those who need it. Through our actions, we inspire others leading by example and supporting people to reach their full potential.


Contact info

About Our Training Courses

We are a top provider of first aid & mental health training in Wales

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,676)

999 reviews in the last 12 months

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Rated 5 out of 5 stars

First Aid at Work course…

Completed the First Aid at Work course with St John Ambulance, and I found it to be an excellent experience. The trainer was knowledgeable, friendly, and made the course engaging with plenty of practical activities and real-life scenarios. The content was easy to understand, and I now feel much more confident in dealing with emergency situations.

The course was well organised, informative, and interactive, making it enjoyable from start to finish. I would highly recommend St John Ambulance to anyone looking to complete a First Aid at Work course or improve their first aid skills. Thank you for such a valuable and worthwhile training experience!

4 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us. We're pleased to hear that you enjoyed learning with us and that you feel more confident in your First Aid skills.

Rated 5 out of 5 stars

Brilliant Course

Great few days and the trainers are full of knowledge

4 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Well presented course

The trainer on the 2nd and 3rd days was outstanding. He gave an in depth background to the course and was extremely experienced in what he was delivering.
I would recommend this particular course due to the content and delivery method.

4 August 2026
St John Ambulance Cymru logo

Reply from St John Ambulance Cymru

Thank you for the recommendation, we're pleased to hear that the course was delivered.

Rated 5 out of 5 stars

The course was very informative

The course was very informative, practicals were easy to follow and the tutor was engaging and explained everything clearly. I have done many courses with St Johns and all of which I have enjoyed.

4 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear you enjoy learning with us.

Rated 5 out of 5 stars

Excellent trainer

Excellent trainer, she was very informative and made the experience fun.

21 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time review us.

Rated 5 out of 5 stars

The course tutor was welcoming and made…

The course tutor was welcoming and made the atmosphere comfortable. I practised CPR, the recovery position, and how to treat minor injuries. The course was interesting and helped me feel more confident and refresh my knowledge about first aid.

31 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear that the training made you feel more confident.

Rated 5 out of 5 stars

Great instructor

Great instructor - Dean. His relaxed demeanor made learning fun. Learnt loads! Venue has 2 toilets, a kitchen with fridge, kettle, tea and coffee. Enough parking spaces for the number attending the course.

31 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Very interesting and must have course…

Very interesting and must have course as you never know what you may face in day to day through family work or just out with friends ,you may say to yourself I’d wish I had done this course ,just do it !
It will liberate you and build your confidence to help when needed the most challenging times

3 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that you feel more confident in your skills.

Rated 5 out of 5 stars

Very high quality training

Very high quality training. Personable and approachable level of access to the subject. Gary the trainer was amazing and gave us everything we needed to succeed and be confident in our abilities as First Aiders

3 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're glad training with Gary has left you feeling more confident.

Rated 5 out of 5 stars

Very kind lady named Helen kept the…

Very kind lady named Helen kept the experience fresh and fun. The content was very in depth aswell.

3 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're glad you enjoyed training with Helen.

Rated 5 out of 5 stars

It’s very detailed course

It’s very detailed course, I ve previously first aider in work but I found out this course in more details and tutor was so great thanks

3 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

My experience with St John Ambulance.

This was my second experience with St John Ambulance, from the start Dean was welcoming and throughout was very engaging. This course has given me information that I will carry with me for life. Dean turned what could easily have been a boring slide show into easily digestible information that will stay in my mind for a very long time! I could not thank him enough for the service he provides.

27 July 2026
Unprompted review
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that Dean delivered the course so well and that you enjoyed training with us.

Rated 5 out of 5 stars

Great day!

Hi it was a great experience and great educational day well presented.

1 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

First aid review

Pleasant tutor everything explained well very good course thank you.

1 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Knowledgeable trainer and made us feel…

Knowledgeable trainer and made us feel comfortable to share our experiences. Gave clarity to candidate questions and supported candidates fully before undertaking practical skills.
Would have liked to have seen Welsh language content in the presentation slides.

15 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Workplace First aid

Celyn our trainer was fantastic. Very knowledgeable and made the training easy to understand. She was also very patient with us and answered all our sometimes daft questions with good grace

15 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear that Celyn delivered the course so well and was able to answer all your questions.

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