sixthman.net Reviews 3

We booked a themed fan experience with Sixthman in Sept 2025 at full price, with the promise of a ship full of the "stars" and "fan nation." On March 26, they began underselling this cruise for 30% less...because the show banked on a lead with 10 million Tik Tok followers, then canceled her show's airing and lost the commercial air time they would've had to promote/sell the cruise. So now they are scrambling to sell cabins...not a fan experience...and loyal fans are paying the price & told we can't get the better deal.

What did customer service do? IGNORED customer emails until pushed to respond in a Facebook group.

It took nearly 3 weeks for customer service to acknowledge the complaints. When I finally spoke to an Asst Director about the price disparity, he compared the sale price and "marketing lever to generate more interest" to buying JEANS that go on sale.

I truly hope their staff make good on his promise to consider "any and all things on the table" to make this right. Right now they have "no answers of what if anything they'll do"...as if this were their first time producing an event.

Really struggling to see how the customer service could be viewed positively. I have so many friends who are feeling the same way :(

Extremely disappointing experience with Sixthman.

I booked a themed cruise months in advance at full price. A few months afterwards, Sixthman released a 30% discount on the same cabins — with no communication, no acknowledgment, and no consideration for customers who had already paid significantly more.

I reached out multiple times asking a straightforward question about whether early bookers would receive any form of adjustment or goodwill. I received no response whatsoever.

A price drop of this scale is one thing — completely ignoring paying customers is another.

This experience raises serious concerns about:
• Pricing practices
• Customer fairness
• Responsiveness and accountability

The message is clear: loyalty isn’t valued, and early customers are left to absorb the cost difference with no support and no response. That’s not acceptable.