The pickup was slightly confusing and stressy as the process which goes by numbers was pretty unclear and only in Portuguese. During the rental process among three other things I was advised to use a... See more
Company replied
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Review summary
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car was great, city location was great, but we felt the person at the counter lied to us. we asked about gas and told her where we are going, she said we certainly needed at least 1 full tank of gas... See more
Company replied
We were charged an extra day rental for being about 1 hour and 6 minutes late over the 24 hour window. We were supposed to pick up the car at 11:30 am and were told that as long as it was back by no... See more
Company replied
I rented from SIXT at Lisbon Airport and was disappointed by how an early pickup was handled. A week beforehand, I asked at the desk whether I needed to change my reservation and was told it would... See more
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Company details
- Car Rental Agency
- also in
- Car Leasing Service
- Car Sharing Location
- Limousine Service
- Truck Rental Agency
- Van Rental Agency
Written by the company
SIXT Portugal offers premium car rental services across the country, including Lisbon, Porto, Faro, and Madeira. Book online at sixt.pt for flexible mobility solutions with outstanding customer service
Contact info
Aeroporto de Lisboa, 1700-008, Lisboa, Portugal
- 255 788 199
- socialmedia@sixt.pt
- sixt.pt
2.1
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Another 1 star review for you - make sure you read this!
Another 1 star review for you - make sure you read this!
SCAM do not book, even if you’ve booked before successfully (recent change to their operations in April 2026h. Turned up at Faro airport where they told me they need 2 credit cards in my name, which I don’t (who does!?)
I suggested I pay more or a deposit, or add my wife as an additional driver and use her credit card as well so they’d have 2… both options were rejected.
They said the only option is to cancel and rebook a smaller vehicle, but wait for it, it was 4x the price!!!
My online booking amount was €145 for a Peugeot 5008 for 7 days. They said I could have a Nissan Qashqai for the same amount of time but the price was €500+
This is a recent change I the last two weeks (April 2026).
Clearly a scam to exploit you when you arrive and don’t have two credit cards.
I was travelling with my wife and 2 boys under 4 years old, after our flight was delayed. Everyone was overtired, and stressed, the Sixt staff could see this, but made no attempt to appease the situation whatsoever.
Will never use Sixt again. Will make sure I actively discourage anybody I know from ever using Sixt as well.
1 May 2026
Unprompted review
Reply from SIXT Portugal
Hi Sam,
We are sorry to hear about your experience and regret the frustration caused during your arrival.
Please note that payment and security deposit requirements are outlined in our rental information and may vary depending on the vehicle category booked. Our team always aims to provide available alternatives whenever possible.
Should you wish to discuss your case further, please feel free to contact us at socialmedia@sixt.pt directly.
Kind regards,
Joana
The worst of the worst
Rented a car via Trip because I needed for a day only and only possible on the Sixt website if you take 3 days or more…1 day before got a phone call about “2 credit card needed” after few minute we agreed on 1 Card only… same day went to them to be sure about it…found a girl called a supervisor and on the booking day another guy didn’t want to give me the car…
21 April 2026
Unprompted review
Reply from SIXT Portugal
Hello,
Thank you for your feedback. We’re sorry to hear about the confusion and the inconvenience you experienced at pick-up. This is not the service standard we aim to provide.
Your comments have been noted and shared with the team for review to help improve communication and consistency in our process.
Kind regards,
Joana
We were charged an extra day rental for…
We were charged an extra day rental for being about 1 hour and 6 minutes late over the 24 hour window. We were supposed to pick up the car at 11:30 am and were told that as long as it was back by noon we should be fine. The car was actually released to us early at about 10:40 and returned at 11:40 but they didn’t sign it in till 12:48. This cost us an extra 16 euros. Not a big deal but certainly soured our experience of what would have otherwise been a seamless rental.
I will not rent from Sixt again.
30 March 2026
Unprompted review
Reply from SIXT Portugal
Hi Dave, we appreciate you taking the time to review us and regret to know that you feel dissatisfied with Sixt. We are at your disposal through the email address socialmedia@sixt.pt for any question. Kind regards, Paloma
Be aware of Sixt’s fraudulent claims…
Be aware of Sixt’s fraudulent claims when you return a car to them.
We rented a car with lots of big scratches and dents on all sides of the car. We have photos that show we made no new scratches, and nevertheless Sixt try to claim one of the existing dents is a new one which we should pay for.
I will never use them again and I will try to find an honest car rental instead.
4 April 2026
Unprompted review
Reply from SIXT Portugal
Hi Sarah!
We appreciate you taking the time to review us we are sorry to hear that you are having difficulty with a damage claim.
Our staff in the Car Condition team will be pleased to help you with any questions concerning damages. The staff can be contacted at car.condition.sixt@sixt.pt .
We look forward to assisting you further!
Kind regards,
Joana
Rental for Easter break 2026
Sixt are great to deal with and the staff and super friendly.
30 March 2026
Unprompted review
Reply from SIXT Portugal
Hi Declan,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you had a great experience and found our team friendly and easy to deal with.
We hope to welcome you again soon!
Kind regards,
Joana
Professionalism and efficiency
Professionalism and efficiency at the counter. Car ready clean and in accordance with rental agreement.
30 March 2026
Unprompted review
Reply from SIXT Portugal
Hi Rui,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you experienced professionalism and efficiency at the counter, and that the car met your expectations.
We hope to welcome you again soon!
Kind regards,
Joana
Deeply disappointed with Sixt’s service…
Deeply disappointed with Sixt’s service during my Portugal trip in October. Two serious issues made what should have been a straightforward rental a frustrating experience.
First, I was incorrectly charged for an extra day — a billing error I had to chase them to reverse. This should never happen and puts the burden on the customer to audit charges that should be correct from the start.
Second, and more seriously, Sixt failed to process my toll charges properly (even though I signed up for their premium service) — neither settling them directly nor charging my registered credit card as expected. The result? I received significant penalty notices well after my trip, with no warning and no recourse. This is completely unacceptable.
I’d strongly advise anyone renting in Portugal to scrutinise every charge carefully and follow up on tolls independently. I won’t be using Sixt again.
30 October 2025
Unprompted review
Reply from SIXT Portugal
Hello Shashank,
We're truly sorry to hear about the issues you faced during your rental experience with us in Portugal.
We appreciate your feedback, as it helps us improve our services and ensure such situations are addressed. Thank you for bringing these matters to our attention.
Kind regards,
Joana
Well done Sixt
Excellent service at pick up and return, nice car and great value
29 March 2026
Unprompted review
Reply from SIXT Portugal
Hello Phil,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you enjoyed the service at both pick-up and return, as well as the car and overall value.
We hope to welcome you again soon.
Have a wonderful week,
Joana
Reply from SIXT Portugal
Hi Cristina,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you found our team friendly and professional, and that you enjoyed the car.
We hope to welcome you again soon.
Have a wonderful week,
Joana
Reply from SIXT Portugal
Hi,
Thank you for your feedback! 😊
We’re glad to hear that you found our team helpful.
We hope to welcome you again soon.
Have a wonderful week,
Joana
Reply from SIXT Portugal
Hi Eduardo,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you had a great experience and found good value in our service.
We hope to welcome you again soon.
Have a wonderful week,
Joana
Reply from SIXT Portugal
Hi Mauro,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you enjoyed a speedy process, friendly service, and a clean, new car.
We hope to welcome you again soon.
Have a wonderful week,
Joana
Everything was perfect
Everything was perfect, the car assigned corresponding to the reservation, no waiting time at pick up, gentle assistance at the desk and at the parking lot
28 March 2026
Unprompted review
Reply from SIXT Portugal
Hi Marcelo,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that everything met your expectations and that the whole process was smooth from pick-up to vehicle allocation.
We hope to welcome you again soon.
Have a wonderful week,
Joana
Fast and professional service
Fast and professional service. Got recognized as a diamond member, which I really appreciate!
28 March 2026
Unprompted review
Reply from SIXT Portugal
Hi Richard,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you experienced fast and professional service, and that your Diamond membership was recognized, it truly means a lot to us.
We look forward to welcoming you again soon.
Have a wonderful week,
Joana
The pick up process was easy and quick…
The pick up process was easy and quick and my agent Alessandro was very helpful in explaining policies and fees. He helped me pull the car out of a tight space, left me bottled water in the car, and gave me driving tips. The car was sparkling clean.
24 March 2026
Unprompted review
Reply from SIXT Portugal
Hi Radha,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that your pick-up process was smooth and that Alessandro provided such helpful and attentive service. It’s great to know the little details made a difference!
We hope to welcome you again soon.
Have a wonderful week,
Joana
Thanks to Laura at the counter for a…
Thanks to Laura at the counter for a smooth and genuinely professional experience. No pressure on add-ons—just the right suggestions, like roadside assistance and the prepaid fuel option, which turned out to be really useful. Clear, confident English, great sense of timing… and just a touch of charm that made the whole interaction effortlessly pleasant.
16 March 2026
Unprompted review
Reply from SIXT Portugal
Hi,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Laura provided you with such a smooth and professional experience. It’s great to know her approach and recommendations made a positive difference. We’ll be sure to share your kind words with her!
We hope to welcome you again soon.
Have a fantastic week,
Joana
Diogo was very helpful when returning…
Diogo was very helpful when returning the car.
26 March 2026
Unprompted review
Reply from SIXT Portugal
Hi,
Thank you for your kind feedback! 😊
We’re very happy to hear that Diogo was helpful during your return process. We’ll be sure to share your words with him!
Hope to see you again soon.
Have a great weekend,
Joana
Highly positive experience
Staff were professional, helpful and friendly. There was no attempt to push additional options and there were no hidden charges either during or after the rental. The whole process - booking, pick-up and return of the car - was streamlined and transparent. Documentation was simple, clear and detailed. Highly positive experience. Will do business with you again in the future.
15 March 2026
Unprompted review
Reply from SIXT Portugal
Hi Jorge,
Thank you so much for your detailed and positive feedback! 😊
We’re delighted to hear that you found our team professional, helpful, and friendly, and that the whole process was smooth and transparent from start to finish.
It’s great to know everything met your expectations, we truly appreciate your trust and look forward to welcoming you again.
Have a wonderful weekend,
Joana
Excellent and very couteous customer service team
Excellent experience at Porto/Boavista branch
26 March 2026
Unprompted review
Reply from SIXT Portugal
Hi Francisco,
Thank you so much for your kind feedback! 😊
We’re delighted to hear you had an excellent experience with our courteous team at Porto/Boavista.
We hope to welcome you again soon.
Have a wonderful weekend,
Joana
Upselling Tactics
Booked an EV, told at the desk it would not be suitable and charged an extra £136 for a petrol car which was effectively the same category. Complained afterwards and totally not interested, said you signed it so accepted it. Pressured sales tactics. Pity as SIXT have been good in the states. Avoid.
13 March 2026
Unprompted review
Reply from SIXT Portugal
Dear Customer,
Thank you for your feedback. We’re sorry to hear about your experience.
We can see that our Customer Service team has already responded to your case and provided clarification on this matter.
Kind regards,
Joana
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