SIXT Italia Reviews 

Thank you to Alex and Stephanie for their help and consideration throughout, they both were wonderful and caring. Very happy with automatic Cupra, car play makes using music and dat nav so much easier, sixt will now be my go to car hire company, huge thanks Steve

I rented a car several times with sixt and they always met my expectations. Excellent value for money. If you have any issues with the rental, they are very helpful, and the staff are friendly and available to assist.

Sixt agent was deliberately dishonest encouraging us to take a new policy and that the old one would be refunded. Still trying to get a response from sixt 4 weeks later with no refund as promised.

Be careful if you book from UK with a driver's licence issued before 2001.

We had a booked direct with Sixt and had a confirmed reservation but when we arrived at Milan Linate
they would not honour it because my fully valid UK drivers licence was issued before 2001.

The guy showed a clause deep in the Italian terms and conditions that says this, even though it was not in the T&C's we agreed when we booked in UK. I have rented cars around Europe and never had this problem.

The guy was polite and friendly enough, it wasn't his fault. Turns out that some other rental companies at the airport accept it (Avis, Budget, Maggiore) and some don't (Sixt, Hertz) . But walk-up prices are much higher than the pre-book we had. I appreciate this is not a problem many people will have.

Very satisfied about the service. Professional and kind. The online booking process was fast and clear. The car was of excellent quality. The price is not for everyone, but we are talking about premium cars.

I rented a car at SIXT in Edinburgh Airport, the staff was very welcoming and professional and the car was new and spotless. Everything was completed in a few minutes.

Indeed a fraudulent company, Jacob and Damion tried to help but looks like the company is a real fraud (no doubt cant expect more from a german brand). Took Mercedes CLA - but Jacob (knowingly or unknowing) offered a car which had defect on front right tyre. inflated 2 to 3 times in a 500km stretch, atlast it was a flat tyre - literally zero customer support. Since i had opted for RSA, it was a saviour. Used the car just for 3 days instead of 8 total days, but as usual no money refunded and additionally more amount was deducted from deposite - fuel charges, because their policy is that even if you have a breakdown on car, kindly refuel it in any case else they will charge you, even if you have all cosco insurance and RSA.

But all said and done they later accepted the mistake and communication gap and made things right

This is the second time Sixt has pocketed my money for a non-rental. I gave this company a second chance because the local Pisa airport staff—specifically Alessia, Damiano, and Marta—are wonderful, professional, and tried their best to help. However, Sixt’s corporate system is fraudulent. Despite being at the desk 40 minutes early, I was refused the vehicle and then flagged as a "No-Show" so Expedia could keep almost $1,000. As a professional @vrbo and @airbnb host, and 30 year veteran of customer service; I am warning travelers: do not let the friendly faces fool you; the corporate "No-Show" policy is a scam to steal your funds.

DO NOT USE DO YOU ITALY ESPECIALLY WITH SIXT. Made a booking with DoYouItaly to rent a van with Sixt. I reached out to Sixt to ensure they actually had my booking (as it was the first time I was using DYI). Sixt said they had the booking number, but couldn't give me any information because they didn't have all the details needed (name, surname, email, phone, DoB wasn't enough apparently).
I reached out to DYI - asked to contact Sixt to verify the booking was correct & THAT SIXT HAD THE VAN AVAILABLE. DYI said YES.

Once I arrived to pick it up (after travelling 4 bloody hours) Sixt said the van broke that very same day, and that they wanted to inform me but they couldn't, since DYI didn't pass them my details.

Neither DYI nor SIXT were able to offer a solution (nor said sorry, nothing at all): SIZT blamed it on DYI for not providing the details (ask them for the bloody details!) - DYI blamed SIXT for not informing them about the van not being available. Ultimately: I PAID THE PRICE FOR THEIR UNPROFESSIONALISM.

Their solution: rent a van with another company for 5x the original price. NEVER AGAIN.

I rented a car from SIXT florence. The attendance was not at the shop when I arrived, I had to call the emergency number for service. I was told only 1 car was available which was not what I booked. When I received my invoice I notice I had been charged for an upgrade I did not ask for or agree to. The car I was given was filthy. I have sent an email to service email for them to resolve and no one has responded.

Miss Valeria from Bologna Sixt - not 5 but 10 stars! Super quick nice and elegant service. Straight to the point and all clear! I wish always to be serviced like that!

I had a very poor experience with SIXT at Milan Linate Airport.

I was given a downgraded vehicle instead of the premium category I had booked and paid for. On top of that, the car was in unacceptable condition: the rear luggage cover was broken (so the luggage was visible the entire week) and the vehicle was not properly cleaned, as there was an empty container left under the seat.

From the very beginning, the staff at the airport acknowledged the downgrade and assured me that the price difference would be refunded. First I was told it would take 48 hours, then at the end of the rental period, and later it kept being delayed.

After one month, instead of a proper refund, the responsible at Customer Service offered me a voucher as a “goodwill gesture”, which was extremely frustrating. This was not a goodwill situation — I had paid for a premium vehicle and received a lower category.

In the end, I was forced to initiate a chargeback through Visa via my bank. Only after this escalation did SIXT proceed with the refund. It took nearly four months to recover the money for a clear downgrade.

In my experience, staff are trained to respond with polite words and immediate promises, but those promises are not fulfilled. After several weeks, it becomes clear that no real action is taken unless you escalate the case.

I will not rent with SIXT again.

Sixt Catania airport !!! I was sent a contract by mail that does not match the Booking without anyone mention ing the change, which is one week shorter Rental, there fore effectively an increase in price and a problem because i cannot return it at airport on that day as I am on holiday elsewhere. I sent an official request for them to restore the terms of my Booking and amend my contract accordingly but haven’t heard back yet. Additionally, They did not have the type of car I requested . Ready to change my rating if they react swiftly and appropriately. Needless to say no way to talk to them by phone! I cannot recommend!!

I am currently disputing a damage claim from Sixt (reference #3004560499 ), where I was charged €1,441.35 for what appears to be minor cosmetic damage to an alloy wheel.

I formally requested evidence (photos, inspection reports, and final repair invoice), but no documentation has been provided.

Instead, I received payment demands and threats of debt collection.

This approach raises serious concerns about transparency and fairness. I have now escalated the case to the European Consumer Centre.

I strongly advise others to carefully document vehicle condition before and after rental

Very bad experience
I booked on-line on SIXT web site and prepared 100% including full insurance
- 2598 EUR
Finally they charged me 1200 EUR more
They use several special technics to deceive customers
For example
- I chose full insurance on web site but on pick up - they said that the pride is different
- they charged 250 EUR to refill the tank - Gaz pride is 50 EUR - 5 times !!!
They tried to charge for upgrade the car model 50 EUR a day - without notification
So they do everything to sell for one price and to charge more when you already arrived and don’t have choise

Really pleasant pick up and drop off experience. The car was great, too. The hybrid Peugeot 208 is very efficient.

I've been a Sixt customer for over a year, rentals and Sixt+ subscription, and I need to separate two very different experiences.

The staff at every location I've visited have been amazing. Professional, helpful, and genuinely trying to do right by the customer. This review has nothing to do with them.

This is about everything else.

Sixt's customer service, online booking system, and Sixt+ subscription management are, to put it plainly, terrible. You call customer service, get one answer. Call back, get a completely different one. Send an email, good luck getting a response at all. When you do finally reach someone, they blame the local branch, or just tell you they can't do anything. The branch says it's corporate. Corporate says it's the subscription team. The subscription team ghosts you. No accountability. No consistency. No resolution.

But the billing is where it goes from frustrating to unacceptable.

They send you promotional coupons and discounts that don't actually work on any reservation,try to apply them and they're invalid, expired, or mysteriously not applicable. They charge your card without notice or authorization. They tack on additional fees with zero communication. I've been double charged for my monthly Sixt+ subscription. And when you try to dispute any of it? See above, the runaround starts all over again.

At this point, it's not just bad customer service. It's a billing practices problem. When a company charges your card without telling you and makes it nearly impossible to get answers, that's not a glitch — that's how they operate.

The frontline staff deserve better. The customers paying premium prices every month absolutely deserve better. I genuinely wanted this to work, but after more than a year of this, I can't recommend Sixt to anyone.

Get it together, Sixt.

Very kind staff and brand new car with just 300 miles on it

We were a Group that hired 3 cars in Christmas. Sixt claimed that there was a broken window but that was false and they and they Said it was handled wrong, but we still haven’t got our money back. 900 Euro. Even though we havetried to contact sixt more then 10times and we always get Anders such as, you have to come back…in addition to that there is another in our group that don’t get the deposit back in total 600 euro. This is a nightmare for us. why? Never hire a car from sixt because they Will fool you fir no reason. This Seema to be part of there business model. I would like this solve directly and a Big excuse now. This is not normal.

Angela Ndeye at MXP was just what I needed when arriving to Italy!! Grazie A Milli!

When arriving EUROPCAR rejected my reservation as they did not tell me I needed an international license to drive in Italy.

Angela was super kind and quick at administering my rental in this last minute situation. She even upgraded me due to this misunderstanding I found myself in.

I wish all representatives of Sixt to learn from Angela’s hospitality and kindness in her work.