Sixstarcruises Reviews 

1,461
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness, making the booking process smooth and stress-free. Many people highlight the personalized service and attention to detail, noting that agents go above and beyond to ensure a successful holiday. Reviewers frequently commend the excellent customer service, appreciating the prompt responses and thorough explanations provided throughout their interactions. The service provided is often described as efficient and enjoyable, with consumers finding it easy to secure their ideal holidays at competitive prices. However, some reviewers were not happy with specific agents, citing a lack of helpfulness, poor communication, and an unwillingness to address concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their helpfulness,... See more

Booking process

Customers express high satisfaction with the booking process, often highlighting the helpfulness and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Holidays

Users describe positive interactions with holidays, often praising the ease of securing their trips and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been in the trusty hands of Rebecca Rimmer for our first cruise, which she managed perfectly and was so patient throughout. Because of Rebecca, and the quality of the whole Sixstarcruise experien... See more

Company replied

Rated 5 out of 5 stars

Have been using Cruise 118 to book my cruises over the past few years. MyTravel Concierge, Sian Halliwell is always friendly and extremely helpful. Recently we have been trying to organise an Itali... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Wright has, once again, ensured that our vacation cruise with RSSC was a success. She has been an outstanding advisor and agent who we have come to trust. Particular problems related to re... See more

Company replied

Rated 5 out of 5 stars

Dealt with DAN today when booking a cruise. His knowledge and professionalism was outstanding. Took time to go over things fully and ensured we were happy with the booking. Price on the site was the b... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,461)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

I deal with Elizabeth Wright

I deal with Elizabeth Wright but all the staff are competent and helpful . All my dealing with the company over the years have been done with grace and assured knowledge

22 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are very happy to hear that Elizabeth has taken such great care of you and that you've consistently found all our staff to be competent, helpful and knowledgeable. It means a great deal to us to know your experiences over the years have been handled with grace and confidence.

Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

I have been dealing with Sandie Collier…

I have been dealing with Sandie Collier for many years and found her knowledge,understanding, and customer care outstanding!

20 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for your fantastic 5‑star review.

We are delighted to hear that you’ve had such consistently positive experiences with Sandie over the years. Her knowledge, understanding and exceptional customer care are qualities we’re incredibly proud of, and it’s wonderful to know they’ve made such a lasting impression on your cruise‑planning journeys.

Your continued trust and loyalty mean a great deal to us.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

We have just booked a cruise through Six Star Cruises

We have just booked a cruise through Six Star Cruises. Elizabeth Wright dealt with us and was extremely efficient, helpful and pleasant throughout the process, ensuring that all details were covered and questions answered. She made the whole process very straightforward.

17 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for your wonderful 5‑star review.

We are delighted to hear that your recent booking experience with Elizabeth was so positive. Her efficiency, helpfulness and friendly approach are qualities we value highly, and it’s fantastic to know she ensured every detail was clearly covered and all your questions were answered. We’re so pleased she made the whole process straightforward for you.

Thank you for choosing Six Star Cruises!

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

A Very Professional Cruise Travel Site

We were invited to join a cruise by friends. On searching the internet, I came across Six Star cruises. They had so many cruises on offer and with their online search facility, it was easy to locate the cruise and get immediate pricing. As soon as we started the booking we were contacted by Katie Austin and she took on the full responsibility to explain the cruise, booking and procedures, and then remained fully committed to supporting us right up to the cruise day, organising all our transport, queries and matters regarding the cruise from dinner bookings, excursion, visa, upgrades, visas etc. We did not have to worry, we just contacted Kate, even when she was not available, she always got back within a short time. Our personal concierge.
This was our first experience with Six Star Cruises. We will certainly use them again. The cruise was exactly as she described and no other surprises. It was a lovely holiday.
Thank you Kate and Six Star Cruises.

5 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for taking the time to share your wonderful 5‑star review!

We are delighted to hear that your first experience with Six Star Cruises was such a positive one.

It really is fantastic to know that our website made it easy for you to explore options and find the perfect cruise. We are especially pleased to hear how well Katie looked after you throughout the entire journey. Providing a truly personalised concierge service is something we’re very proud of, and Katie will be thrilled to know her support made such a difference—from organising travel and dining to helping with excursions, visas, upgrades and more.

Thank you again once again and thank you for choosing Six Star Cruises,

Kind regards,
Customer Relations Team

Rated 5 out of 5 stars

Lisa was very friendly and efficient

Lisa was very friendly and efficient. She secured our forthcoming cruise at a excellent price and was a pleasure to work with.10 out of 10.Highly recommended to use re booking cruises.

19 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear John

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Elizabeth keeps me up to date with all…

Elizabeth keeps me up to date with all the special offers - even though we cant buy them all but its nice to dream !

18 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Fiona

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Thank you Lisa Paterson

Just wanted to say a big thank you to Lisa Paterson from Six Star Cruises. She made our enquiry and booking a pleasurable experience and was very knowledgeable. I would definitely recommend her. She is also able to answer any queries as she is very experienced. Very efficient. 👍

13 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for your fantastic 5-star review!

We are delighted to hear that Lisa Paterson made your enquiry and booking such a pleasurable experience. Your kind words about her knowledge, efficiency, and professionalism mean a lot, and we’re proud to have her on our team.

We truly appreciate your recommendation and look forward to assisting you with future cruises.

Thank you once again.

Customer Relations.

Rated 5 out of 5 stars

Rebecca has gone to great lengths to…

Rebecca has gone to great lengths to find me the cruise we’re looking to go on!
A tricky task as 6travellers including 2 children! We are so pleased with her good grace and dedication! Would certainly recommend Six Star Cruises as excellent and Rebecca’s interpersonal skills are a credit to the Company
Thank you

12 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for your fantastic 5-star review!

We are thrilled to hear that Rebecca went to great lengths to find the perfect cruise for your group of six, including the children. It’s wonderful to know her dedication and good grace made the process smooth and enjoyable for you.

Your kind words about Rebecca’s interpersonal skills mean a lot to us, and we’ll be sure to share your feedback with her and the team. We truly appreciate your recommendation and look forward to helping you plan more unforgettable journeys in the future!

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Rebecca has been so helpful

Rebecca has been so helpful, always asking questions f we have any questions, not at all pushing us to book, just ensuring us we had all the information we needed, definitely experienced in her job 😊

12 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for your 5-star review!

We are thrilled to hear that Rebecca provided such helpful and attentive service, ensuring you had all the information you needed without any pressure. Her experience and dedication truly make a difference, and we’re delighted this came through in your booking journey.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Rebecca Rimmermade booking with Cunard…

Rebecca Rimmermade booking with Cunard easy

28 December 2025
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for your 5-star review!

We are delighted to hear that Rebecca made your Cunard booking experience easy and enjoyable. Providing exceptional service is what we strive for, and your feedback means a lot to us.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Brilliant

Rebecca Rimmer was absolutely brilliant sorted any problems we had on our Xmas cruise and she has been brilliant on booking our Asia one an asset to your business

12 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are very happy to hear how brilliantly Rebecca supported you throughout your Christmas cruise and now with your upcoming Asia adventure. She truly is an asset to our team, and your kind words mean a great deal.


Once again thank you kindly for your review it is very much appreciated.

Kind regards

Customer Relations

Rated 5 out of 5 stars

Elizabeth Wright - a sixstar star!

Sixstar is a wonderful cruise company to deal with. They have such a huge choice of cruise lines and itineraries to choose from. The website is fantastic and easy to select & filter for what you are looking for. We are fairly new to cruising - started about 5 years ago and we now have the bug!
We just want to thank Elizabeth Wright on this occasion for her outstanding help with booking our last cruise that we had at the end of Nov 2025. She really is so knowledgeable, friendly, answers all questions immediately - even on her days off! We didn't expect that, but really appreciated all the work she put in to make sure our cruise was special and perfect for my husbands big birthday. If it wasn't for Elizabeth booking our dining option in the speciality restaurants ( twice ) we would have missed out as they do get booked up so quickly. We are so grateful and we cannot wait until we can book another - Elizabeth get ready, we hope to be in touch very soon :) Apologies for the late review, we had a lot of serious family illnesses when we returned.

11 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for taking the time to leave such a wonderful and detailed 5‑star review.

We are delighted to hear how much you enjoy cruising with Six Star Cruises and that you find our wide range of cruise lines, itineraries, and website features so helpful when planning your holidays.

It’s especially lovely to hear your kind words about Elizabeth. Her knowledge, friendliness and dedication, even responding to questions on her days off , truly reflect the exceptional service she strives to provide.

We are thrilled that her support helped make your husband’s special birthday cruise so memorable, and that securing those speciality dining reservations added something extra to your celebrations.

We completely understand that life can bring unexpected challenges, so please don’t worry at all about the timing of your review. We are grateful you took a moment to share your experience, especially during a difficult time for your family.

It is great to to hear the cruising bug has firmly taken hold, and Elizabeth will be ready and excited to assist you when you’re ready to plan your next adventure.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Rebecca

Rebecca, Sales Advisor, very helpful indeed.
Very patient as I am asking lots of questions regarding the booking we are looking to make. Can’t fault her service one bit.

8 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Mr Hepton

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Our travel consultant Elizabeth is a…

Our travel consultant Elizabeth is a really nice person to deal with
Always works very hard to put together the most suitable package

9 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear John

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

I am dealing with Rebecca Rimmer

I am dealing with Rebecca Rimmer, and as a first time cruiser, she is really assisting me well. Haven’t booked as yet, because I keep asking for more info, but I’m hopeful that we can get a great holiday if Rebecca has anything to do with it!! Thanks

8 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are delighted to hear that Rebecca has been so helpful in guiding you through your first cruise experience. It’s great that she’s providing all the information you need, and we’re confident she’ll help you plan an amazing holiday when you’re ready to book.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

Elizabeth Wright could not have been…

Elizabeth Wright could not have been more helpful and I have been extremely impressed by her endless patience with my various requests. Nothing has been too much trouble and she is very professional in every way,

Jackie Edwards

5 January 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are very happy to hear that Elizabeth provided such exceptional support and demonstrated endless patience with your requests. Your kind words about her professionalism mean a lot, and we’ll be sure to share them with her.

Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

Elizabeth was fantastic

Elizabeth was fantastic, answered all of our queries promptly and efficiently.

3 December 2025
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for taking the time to share your positive feedback.

We are delighted to learn that Elizabeth provided you with exceptional service and addressed your queries promptly and efficiently. Your recognition of her efforts is greatly appreciated, and we will ensure your comments are passed on to her.

Thank you once again.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Really impressed with Laura Wing our…

Really impressed with Laura Wing our travel consultant. She is so helpful and knowledgeable and nothing is too much trouble. She has helped us book a fabulous holiday providing great advice and expertise. Thank you Laura

29 December 2025
Unprompted review
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Reply from Sixstarcruises

Dear Catriona

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

I have just booked a cruise with Liz…

I have just booked a cruise with Liz Wright and was very pleased with the service given. Liz was very knowledgeable and helpful and the booking was completes with the minimum of fuss.

22 December 2025
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Ian

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Liz recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Would just like to say happy Christmas…

Would just like to say happy Christmas to Six Star and especially Elizabeth Wright for helping me through the last 3 years' having been on several cruises with Elizabeths guidance, and with been a solo travel this brings more arrangements.So thanks again and I hope our relationship will continue. Steve

22 December 2025
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Steve

Thank you for your review,

We truly appreciate your kind Christmas wishes and your continued trust in Six Star Cruises. It’s wonderful to hear how Elizabeth’s guidance has made your cruising experiences enjoyable over the past three years, especially as a solo traveller. We value the relationship we’ve built with you and look forward to helping you plan many more memorable journeys in the future.
Wishing you a very Merry Christmas and a fantastic year ahead.

Once again thank you kindly for your review it is very much appreciated.

Customer Relations

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