Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
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Bought hoover last year - recently hose split contacted them by email - immediate response to explain they would replace with new one but they were awaiting new stock Received exceptional communic... See more
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Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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i got the sixpad S80 24 the 24th of…
i got the sixpad S80 24 the 24th of April 2025
today the 13th of June it wont charge i have emailed the company they did reply once to tell me things to do that i have already done i email them back but they have not replied back at the moment there customer service in my opinion at the moment is very low
13 June 2025
Unprompted review
Reply from SIXPAD
Dear John,
Thank you for your message, and I’m truly sorry to hear about the trouble you’re having with your SIXPAD S80.
Please accept our sincere apologies for the delay in responding to your follow-up email. We understand how frustrating it must be when a product doesn’t meet expectations, and we deeply regret any inconvenience this has caused.
Your concerns are very important to us. I’ve now personally flagged your case to our support team, and we will make sure you receive the help you need. If the unit is confirmed to be faulty, we will take full responsibility and ensure a proper resolution is provided.
Thank you for your patience and for giving us the opportunity to put things right. We will be in touch with you shortly to follow up.
Warm regards,
David
Product Manager
SIXPAD UK
Inspirational Customer Service
The SIXPAD customer service team have been inspirational. Interacting with them has been an absolute pleasure, from the purchase, right through to after sales. Annie, in particular, made me feel valued and content. I highly recommend their products and after-sales service.
12 June 2025
Unprompted review
Reply from SIXPAD
Dear KH,
Thank you so much for your kind and encouraging words. We are delighted to hear that our customer service team, especially Annie, made you feel valued and satisfied throughout your experience. Your recommendation means a lot to us.
We will continue striving to provide the best products and support to all our customers. Thanks again for your trust and support!
Best regards,
David
Product Manager
SIXPAD UK
Don't believe the hype
Only used a few times and it stops working after a couple of seconds, it's difficult to empty, wish I bought another brand .
Don't believe the hype.
13 June 2025
Unprompted review
Reply from SIXPAD
Dear Alan,
Thank you for taking the time to leave a review, and we're genuinely sorry to hear that you're disappointed with the product.
We want to assure you that if you're experiencing any issues, you're always welcome to contact our support team directly at 24h@sixpads.uk. We are here to help and committed to providing full after-sales support — your satisfaction matters deeply to us.
We understand how frustrating it can be when a product doesn’t meet expectations, and we want to do everything we can to assist you.
Please don’t hesitate to reach out. We're confident we can work together to find a solution.
Warm regards,
David
Product Manager
SIXPAD UK
I am delighted with the Sixpad cleaner
I am delighted with the Sixpad cleaner, it is quiet, easy to use and does a great job at picking up cat hairs. I am very impressed with this powerful cleaner, highly recommended.
11 June 2025
Unprompted review
Reply from SIXPAD
Dear Beavis,
Thank you very much for your kind feedback. We're truly delighted to hear that you're happy with your SIXPAD cleaner and that it's performing well, especially with picking up cat hairs.
It means a lot to us to know that our product is making your cleaning experience easier and more enjoyable. Your satisfaction is our greatest motivation, and we’ll continue working hard to provide high-quality products and service.
Thanks again for your support!
Warm regards,
David
Product Manager
SIXPAD UK
Sixpad convert
Just bought the S80 and I'm really impressed by it. Hoovers up well and the design is great - everything fits together so much easier. Really light and a lot quieter than I expected. Has a pretty cool feature where you can hold the button down for a few seconds then it stays on. Loving the LED display. As with all cordless, you do get enough battery for a quick run around the house but would be nice if they could figure out how to get a bit more out the battery when you've had the power setting up high for a few minutes
10 June 2025
Unprompted review
Reply from SIXPAD
Dear James,
Thank you so much for your wonderful feedback — we’re thrilled to welcome you as a new SIXPAD convert!
It’s great to hear that the S80 has made such a positive impression on you. We designed it with both performance and convenience in mind, so we’re really glad you’re enjoying the lightweight build, the smart design, and features like the LED display and continuous power mode.
You’ve made a great point about battery life — especially on higher power settings — and it’s something our product team continues to explore as we work on future upgrades. Your insights are very valuable and help us move in the right direction.
If you ever need any assistance, we’re always here to help. Thanks again for choosing SIXPAD — and for taking the time to share your experience!
Warm regards,
David
Customer Relationship Manager
SIXPAD UK
SixPad Vacuum Cleaner
I have had the unit for several months and have not been able to use it for more that 5 minutes. The suction is also very poor.
The battery does not charge despite the light going out.
I don't seem to be able to contact them for help with the issues I am having.
I would not recommend this unit.
7 June 2025
Unprompted review
Reply from SIXPAD
Dear Da,
We’re truly sorry to hear about your experience. If your unit isn’t working properly, please do get in touch with us — we absolutely want to help.
Our after-sales team has looked into our records but could not find any previous messages from you. As your name “Da” is a bit too short for us to locate your order details, we kindly ask you to contact us directly at 24h@sixpads.uk.
We take customer satisfaction very seriously and will make sure your issue is fully resolved. Your trust means a lot to us, and we promise to take full responsibility and support you through the process.
Warm regards,
David
Customer Service Manager
SIXPAD UK
Re-born Housekeeper
I'm not a vacum mad person, just clean when it needs it.
Now, when it arrived and the size was mmm not going to be impressive, but how wrong I was! My old hoover (Vacum) was never able to pick the fluff off my bedroom carpet. The Staubsauger S80, on the low setting...no problem at all. The light at the front is great, the lack of a cord is great, the attachments also.
I am VERY impressed.
4 June 2025
Unprompted review
Reply from SIXPAD
Dear Niall,
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly delighted to hear that the S80 has exceeded your expectations — especially on low setting! It means a lot to us that our product could replace your old hoover and make everyday cleaning easier and more effective. We’re also glad you’re enjoying the cordless design and helpful attachments.
Your satisfaction is our greatest motivation, and we’re honoured to be your new “housekeeper”!
Warm regards,
David
Customer Service Manager
SIXPAD UK
I emailed them number of times to…
I emailed them number of times to request the invoice. They haven't emailed me anything. Also hoover broken down in few months.
Edit.
They managed to reply my email but haven't sent any invoice. If your email are getting delivered than you should able send invoice aswell.
5 June 2025
Unprompted review
Reply from SIXPAD
Dear Parmvir Singh,
Thank you for your feedback.
We’re very sorry to hear about your experience. Regarding the invoice, we have attempted to send it to your address several times, but unfortunately, it appears the delivery has not been successful. Our after-sales team is currently working with our finance department to resolve this and ensure you receive your invoice properly. Please rest assured—we will take full responsibility until this is resolved.
Additionally, we would like to clarify that we have not received any previous reports from you regarding a faulty hoover. If your unit is experiencing any issues, we are more than happy to help. Please contact us directly at our official support email (available on our website), and our team will do everything we can to assist you.
Thank you again for your patience and understanding.
Best regards,
David
Customer Support Manager
SIXPAD UK
Excellent communication
I placed my order in good faith but became suspicious when I didn't receive any communication regarding my order and decided to cancel. After a discussion with the company my payment was promptly refunded in full.
I think this has been a learning curve for the company and they will hopefully improve their communications.
Thank you Sixpad for resolving my issue so promptly
3 June 2025
Unprompted review
Reply from SIXPAD
Dear Pam,
Thank you so much for taking the time to share your experience and for your kind words.
We’re truly sorry to hear that you didn’t receive our initial emails — this may have been caused by a technical issue with our business email system. Occasionally, depending on individual email settings or internet-related bugs, some messages may get mistakenly sorted into spam or junk folders. We completely understand how this could cause concern.
We sincerely appreciate your understanding and patience throughout this process. Your feedback is extremely valuable to us. As a growing business, we are constantly learning and striving to improve our communication and service.
Thank you again for giving us a chance to make things right — we truly hope to serve you even better in the future.
Warm regards,
David
Customer Relations Manager
SIXPAD UK
Customer service is excellent
When our sixpad vacuum arrived which was a fast delivery! At first we were unsure but contact with customer care was easy and swift with all our doubts being laid to rest,the use of this lightweight vacuum is a pleasure so powerful and efficient really glad we decided to keep this vacuum
2 June 2025
Unprompted review
Reply from SIXPAD
Dear Jane,
Thank you so much for your kind words and, most importantly, for placing your trust in us. We’re truly glad to hear that your experience with our customer care and the vacuum itself has been a positive one.
Your satisfaction means a lot to us, and we’re always here if you need anything in the future.
Warm regards,
David
Product Manager
SIXPAD UK
Reply from SIXPAD
Dear Diego,
Thank you for your kind review! We're glad to hear you're enjoying the fan and its quiet performance.
All the best,
David
SIXPAD UK
A very good product, worth buying.
I was dubious when I received this product that it would be up to the job. However, I was pleasantly surprised.
It is lightweight, very flexible, and really quiet.
Suction is good, with 3 settings, the battery is long lasting as they state. Obviously if you use the highest suction setting it will need charging sooner. I have been able to hoover a three bed home without the battery running out. Before submitting this review I have taken time to try it out. No issues.
This beats a Dyson any day.
30 May 2025
Unprompted review
Reply from SIXPAD
Dear DB,
Thank you so much for taking the time to share your thoughtful review.
We’re absolutely delighted to hear that our vacuum cleaner has exceeded your expectations — especially considering your initial doubts. It’s wonderful to know that you’ve found it lightweight, quiet, and powerful enough to clean a three-bedroom home on a single charge. Your experience truly reflects the quality and performance we strive to deliver.
We’re especially honoured by your comment that it “beats a Dyson any day” — what an incredible compliment!
Thanks again for placing your trust in SIXPAD. If you ever need assistance in the future, we’re just an email away.
Warm regards,
David
Product Manager – SIXPAD UK
Great website
Great website. New part for my Sixpad vacuum delivered next day.
31 March 2025
Unprompted review
Reply from SIXPAD
Dear Christy,
Thank you very much for your positive feedback about our website! We’re delighted to hear that the replacement part for your Sixpad vacuum was delivered the next day and that you’re satisfied with our service. We always strive to provide fast and reliable service to ensure a smooth shopping experience for every customer.
If you have any further needs or questions, please don’t hesitate to contact us. We truly appreciate your support for Sixpad!
Best regards,
David
Manager | SIXPAD UK
I bought the SIXPAD S80 as the reviews…
I bought the SIXPAD S80 as the reviews were very good. First time using it I thought the suction was not very strong. I emailed them and a very helpful person named Annie replied suggesting different things to check. I didn’t realise that you could increase suction. Now very very pleased. Would definitely recommend if you have long hair cats!!
26 May 2025
Unprompted review
Reply from SIXPAD
Dear Elaine,
Thank you very much for taking the time to share your honest feedback about the SIXPAD S80. We truly appreciate your patience as you explored the various suction settings, and we’re delighted that Annie was able to provide helpful guidance. Understanding all the features can sometimes take a little while, and it’s fantastic to hear that the adjustable suction has made such a positive difference for you—especially with long-haired cats, which can be quite a challenge!
At SIXPAD, we are committed to providing not only high-quality products but also excellent customer support, so your kind words about our service mean a great deal to us. If you ever have any more questions or need further assistance, please don’t hesitate to reach out.
Thank you again for your recommendation and for choosing SIXPAD. We hope your vacuum continues to exceed your expectations for a long time to come.
Warm regards,
David
Manager | SIXPAD UK
Received my vac today very pleased with…
Received my vac today very pleased with it .
29 May 2025
Unprompted review
Reply from SIXPAD
Dear Valerie,
Thank you for your kind words! We’re delighted to hear that you received your vacuum and are very pleased with it. If you have any questions or need assistance, please don’t hesitate to reach out.
Warm regards,
David
Manager | SIXPAD UK
Excellent service
Sixpad are easy to order from and very quick delivery with good updates on journey with Yodel. Product is brilliant too.
15 March 2025
Unprompted review
Reply from SIXPAD
Dear Karen,
Thank you very much for your wonderful feedback! We’re thrilled to hear that you found the ordering process easy and the delivery quick and well-tracked with Yodel. It’s also great to know you’re enjoying the product.
Your support means a lot to us, and we’re here whenever you need assistance. Thanks again for choosing Sixpad!
Warm regards,
David
Manager | SIXPAD UK
Awesome hoover
This is the best cordless Hoover's I've used great power and it as 3 settings. Had a little problem with it and lady called Annie Tus sorted it in not time at all. Thank you for your quick response and help. Kind regards Garry
27 May 2025
Unprompted review
Reply from SIXPAD
Dear Garry,
Thank you so much for your kind and detailed feedback! I’m delighted to hear that you find the Sixpad vacuum powerful and versatile with its multiple settings, making it one of the best cordless vacuums you’ve ever used.
We’re also grateful that Annie was able to resolve your issue quickly — our team always strives to provide prompt and caring support, and your satisfaction truly means a lot to us.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your support and trust in Sixpad!
Warm regards,
David
Manager | SIXPAD UK
Very quick delivery and the Sixpad is…
Very quick delivery and the Sixpad is doing a very good job, especially with dog hairs. Wish I had purchased one sooner
25 February 2025
Unprompted review
Reply from SIXPAD
Dear Jo,
Thank you for your kind feedback! I'm delighted to hear that the Sixpad vacuum is working well for you, especially with pet hair. We always aim to provide products that make life easier, and it’s great to know we hit the mark.
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
David
Manager | SIXPAD UK
When I bought the six pad vacuum…
When I bought the six pad vacuum ,looked a review done by an independent reviewer of different types of cordless vacuums who rated the six pad at 9.5 on the star rating. I purchased the vacuum on his recommendation. I arrived well packaged and in an acceptable time .I am extremely pleased with the quality of the vac.However it had a faulty battery, I contacted Annie Tsu a representative the company, who was exceptionally helpful and incredibly courteous, and indeed very prompt in her reply. She sent me a replacement battery, free of charge, which also came with in a few days,extremely well packaged.I highly recommend company.
23 May 2025
Unprompted review
Reply from SIXPAD
Dear Mr. David Hudson,
Thank you very much for sharing your valuable feedback. We’re delighted to hear that you are satisfied with the overall quality of the Sixpad vacuum cleaner, and we appreciate your kind words about our customer service, especially Annie Tsu.
Regarding the battery issue, such faults are often caused by rough handling during shipping, and we sincerely apologize for the inconvenience. We’re glad we could quickly resolve the problem by providing a free replacement battery, delivered promptly and securely.
Your support and recommendation motivate us to continually improve our products and services. Please don’t hesitate to contact us if you need any assistance in the future.
Warm regards,
David
Manager | SIXPAD UK
It was very quick and easy to place the…
It was very quick and easy to place the order for my new Vac, the delivery only took a couple of days and it works perfect.
27 March 2025
Unprompted review
Reply from SIXPAD
Dear Louise,
Thank you for sharing your shopping experience. I’m glad to hear that placing your order was quick and easy, the delivery took only a couple of days, and that your vacuum is working perfectly.
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
David
Manager | SIXPAD UK
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