Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
Bought hoover last year - recently hose split contacted them by email - immediate response to explain they would replace with new one but they were awaiting new stock Received exceptional communic... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
Company replied
Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sixpad didn’t give up trying to sort our problem out
Approx 8 months after buying this vacuum we had a problem with it. Sixpad suggested all sorts to try and help even sending out a new battery. Unfortunately this didn’t solve the problem. When I contacted Sixpad to let them know they immediately said they would send out a complete new vacuum. Fantastic service. Many thanks
23 November 2025
Unprompted review
Reply from SIXPAD
Dear Debbie,
Thank you very much for taking the time to share your experience with us. We’re truly sorry that you encountered an issue after several months of use, but we’re glad we were able to work through it together.
I really appreciate your patience while we tried different solutions — and I’m pleased we could finally resolve it by arranging a full replacement for you. Your understanding throughout the process meant a lot to our team.
If there’s ever anything else you need, please feel free to reach out at any time.
Warm regards,
David
Product Manager
SIXPAD UK
Great product, excellent customer service
Vacuum cleaner was delivered quickly and works very well - it's quiet and easily manoeuvrable and the battery life is enough for us to clean the house fully. I managed to break part of the cleaner (my fault, not the product), and when I contacted the company they replaced the part free of charge - outstanding customer service.
2 June 2025
Unprompted review
Reply from SIXPAD
Hi Donna,
Thank you so much for your kind feedback — we’re truly delighted to hear that you’re enjoying your vacuum cleaner. It’s great to know that the delivery was quick and that the machine has been working well for your home.
We’re also very glad we could help with the replacement part. Accidents happen, and we’re always here to make things as easy as possible for you.
If you ever need any further assistance, please don’t hesitate to reach out.
Warm regards,
David
Product Manager
SIXPAD UK
Vacuum Cleaners
Let me get straight to the point.
The Vacuum Cleaner I purchased was the SIXPAD S80 and the following points noted.
The packaging was excellent on receipt. The design engineers had well thought out their product.
Now for the Quality, the plastic material and mouldings again are very good quality, well balanced lightweight, easy to assemble and use, I was also surprised with the Battery run time. Overall I would recommend this company and it's products.
3 June 2025
Unprompted review
Reply from SIXPAD
Dear B.A. Charters-Rowe,
Thank you very much for taking the time to share such a thoughtful and detailed review. We’re delighted to hear that your SIXPAD S80 has met — and even exceeded — your expectations.
It’s wonderful to know that the packaging, design, and overall build quality stood out to you. Our team puts a great deal of effort into ensuring that every part of the product feels well-engineered, balanced, and easy to use, so your recognition truly means a great deal to us.
We’re also pleased that the battery performance surprised you in a positive way. Feedback like yours encourages our entire team and reinforces the work we put into refining both the machine and the user experience.
Thank you again for your recommendation and for choosing SIXPAD. Should you ever need any assistance, please feel free to reach out to us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
My problem was addressed very quickly…
My problem was addressed very quickly and a replacement was offered which I accepted. The whole process was extremely helpful and lots of emails informing me of the process. Everyone was very happy to help and pleasant. I would highly recommend this company for excellence in customer service.
17 November 2025
Unprompted review
Reply from SIXPAD
Dear Michael McNamee,
Thank you very much for your wonderful feedback. We’re truly pleased to hear that your issue was resolved quickly and that the replacement process went smoothly for you.
Delivering clear communication and genuinely helpful support is something we take great pride in, so it means a lot to know our team made a positive impression throughout. Your recommendation is greatly appreciated.
Should you ever need any further assistance, please feel free to contact us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
I expected good things after reading…
I expected good things after reading the reviews but am very disappointed.
My previous vacuum clear was a Dyson so the Sixpad cannot compare .
The build quality is cheap .
Emptying the vacuum needs the filter to be removed as hair wraps round the drum and does not go in the collection area . Save up and buy something else .
18 September 2025
Unprompted review
Reply from SIXPAD
Dear Hazel Murphy,
Thank you for sharing your experience with us, and we’re genuinely sorry to hear that the product didn’t meet your expectations. We fully appreciate that every household has different cleaning needs, and it’s disappointing to know that the S80 wasn’t the right fit for you.
We take all customer feedback seriously — especially regarding build quality and ease of emptying — and your comments have been passed on to our product development team for further improvement.
If you’re still experiencing difficulties or would like us to take a closer look at your unit, please feel free to contact us directly at 24h@sixpads.uk
. We’d be more than happy to assist and explore a suitable solution for you.
Thank you again for your time and for giving SIXPAD a try.
Warm regards,
David
Product Manager
SIXPAD UK
The connection to the battery broke off…
The connection to the battery broke off of my s80 got in touch with six pad they could not be more help full got straight back and resolved my problem by sending a replacement GREAT
14 November 2025
Unprompted review
Reply from SIXPAD
Dear Keith Smith,
Thank you very much for taking the time to share your experience with us. We’re really pleased to hear that our team were able to help quickly and get a replacement sorted for you without any hassle.
We always aim to ensure that any unexpected issues are resolved as smoothly as possible, so it’s great to know the solution met your expectations.
If you ever need any further support or have any questions in the future, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
Poor quality product, small parts difficult to manipulate
I bought this vacuum believing it to be of Danish/ Europeas in original. It was made in China. Neatly packaged but I didn't even assemble it as I realised I could not manipulate the dust bucket and filters and the hose connectors looked flimsy. There also was a very limited guaratee. They communicated well and eventually agreed to a return. Returned at my cost with an additional 15% fee
13 October 2025
Unprompted review
Reply from SIXPAD
Dear Ann Heard,
Thank you very much for taking the time to share your experience, and I’m truly sorry that the product didn’t meet your expectations. While we always hope our vacuum can suit as many customers as possible, we fully understand that not every design will be perfect for everyone — and we’re genuinely sorry this wasn’t the right fit for you.
We’re pleased to know that our communication with you was clear throughout the process, but we also regret that the overall experience still left you disappointed. Your feedback is incredibly valuable to us, and we’ll certainly take it onboard as we continue to refine both our product design and our service.
Thank you again for giving SIXPAD a try. If you ever need any further assistance in the future, please don’t hesitate to reach out to us at 24h@sixpads.uk
— we’ll always be here to help.
Warm regards,
David
Product Manager
SIXPAD UK
the vacuum would not work
I had an issue when using the vacuum. It would start then flash red for a blockage. I stripped the machine down and checked every section for a blockage but could find nothing. My husband also checked. I advised Sixpad of my problem and sent a short video. They asked me to check everything again which I did to no avail. They have sent me a replacement unit which I received yesterday. The customer service throughout was exceptional.
3 November 2025
Unprompted review
Reply from SIXPAD
Dear Lindylou,
Thank you very much for taking the time to share your experience. We’re truly sorry for the trouble you encountered with your vacuum, especially after checking multiple times for a blockage — we understand how frustrating that must have been.
We’re glad that you reached out to us and provided a video, which was extremely helpful. Although the issue couldn’t be resolved through troubleshooting, we’re pleased that your replacement unit has now arrived safely.
Your kind words about our customer service mean a great deal to us. At SIXPAD UK, we believe that clear communication and prompt support are essential, and it’s wonderful to know that you felt well looked after throughout the process.
If you need any further assistance or guidance with your new unit, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
Firstly the sixpad is a great cordless…
Firstly the sixpad is a great cordless vacuum. I managed to damage the battery when I knocked the vacuum over. Despite the damage being my fault sixpad have very kindly offered to send me FREE replacement.
That's what I call customer service.
13 November 2025
Unprompted review
Reply from SIXPAD
Dear Mr Brough,
Thank you so much for your kind review — we truly appreciate you taking the time to share your experience.
We’re delighted to hear that you’re enjoying your SIXPAD cordless vacuum, and we’re glad we could help after the battery was accidentally damaged. Even when an issue isn’t caused by a fault with the product, we always aim to support our customers wherever we can, so it’s wonderful to know that our assistance made a positive difference.
Thank you again for your trust and for recognising our customer service. If you ever need further help or advice, please feel free to contact us at 24h@sixpads.uk
— we’re always here to assist.
Warm regards,
David
Product Manager
SIXPAD UK
Great vacuum and customer service
I order a vacuum from six pad which I am very happy with. Had an issue with ordering a new filter so contacted customer service and they sorted it out for me. Great communication.
13 November 2025
Unprompted review
Reply from SIXPAD
Dear Mrs Preston,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you’re pleased with your SIXPAD vacuum and that it’s been working well for you.
I’m also very glad that our customer service team was able to resolve the filter issue quickly and smoothly. Clear, reliable communication is something we take great pride in, so your kind words mean a great deal to us.
If you ever need any further help, advice, or replacement parts in the future, please feel free to contact us at 24h@sixpads.uk
— we’re always here to support you.
Warm regards,
David
Product Manager
SIXPAD UK
Great product
Delivery was first class and ahead of time. The product is well made, very easy to assemble and change tools and performance is first class. Overall a quality product with performance as good as my previous Dyson. Excellent value for money
12 November 2025
Unprompted review
Reply from SIXPAD
Dear Roland Sables,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that your SIXPAD vacuum has impressed you with its quality, ease of use, and strong performance.
It’s especially rewarding to know that you find it comparable to your previous Dyson — that means a great deal to us. At SIXPAD UK, we’re committed to offering innovative, high-performing products that deliver genuine value for money, and your review perfectly reflects that mission.
We’re also pleased that your order arrived ahead of schedule — our logistics team will be thrilled to know their efforts made a difference.
Thank you again for your trust and support. Should you ever need any further assistance or advice, please don’t hesitate to reach out to us at 24h@sixpads.uk
— we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
An alternative hoover
We were fed up with more expensive hoovers not delivering so decided to give this company a go. The hoover was delivered without any fuss and in quick time. It is working well and it is so good that you can clean the filters easily even thought we have a home with 2 dogs and one cat so quite a bit of fur. We lost one of the filters but the company have offered to send through a replacement free of charge, thank you. Its worth a try😊
10 November 2025
Unprompted review
Reply from SIXPAD
Dear Janice Green,
Thank you so much for sharing your experience and for giving SIXPAD a try — we’re truly delighted to know that your new vacuum is working well and making a difference in your home.
It’s wonderful to hear that you’re finding the filter system easy to maintain, especially with your furry family members around! Our team was more than happy to arrange a replacement filter for you — we always want to make sure our customers can keep their vacuums running smoothly for years to come.
We’re genuinely grateful for your trust and recommendation. Should you ever need further assistance, please don’t hesitate to contact us at 24h@sixpads.uk
— we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
First class product and service
First class product and service, replied to query very quickly and resolved it. This is the second Sixpad S80 vacuum purchased and would recommend it to anyone.
7 November 2025
Unprompted review
Reply from SIXPAD
Dear Peter Hall,
Thank you very much for your wonderful feedback and continued trust in SIXPAD UK. We’re delighted to hear that you’re enjoying your S80 vacuum and that our team was able to respond quickly and resolve your query.
Your recommendation and your decision to purchase a second S80 truly mean a great deal to us — it’s one of the best compliments we could receive. At SIXPAD UK, we’re committed to delivering both quality products and attentive after-sales support, and it’s incredibly rewarding to know that this has reflected in your experience.
Should you ever need further assistance or advice, please don’t hesitate to reach us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
to come across a review that rated the…
to come across a review that rated the six pad cordless Hoover 9.8 out of 10 I wouldn’t even give it .8 out of 10. It’s exactly the same as the £30 cheapie we got from the middle of Lidl only costing £149 moredo I feel scammed? Yes I do as we’re trying to get a refund and now are putting barriers in our way? please, please please do not trust trust buyers website and the review on Mr andrew Collins as I think the AI produced. you have now sent us another email offering us a measly £50 back if I remove the trust pilot review and keep the product as mentioned the product is an extremely poor quality and all we asked for is the details to send it back for a full refund to which you still haven’t supplied. You have now sent me an email requesting the order number which is S15222 and it was ordered in my wife’s name which is Christine Dentus must say that after the initial issues trying to contact six pad they have honoured the commitment to refund us the full amount and supplying return pick up which is great thank you very much. I think the product is slightly overpriced and aiming too high, a place in the market with the quality of the goods but I wish you well for the future. I’ve now raised it up to 3 stars for the sheer fact that they honoured the returns but if you are looking for a Dyson type Hoover of that sort of quality which was what we were looking at this isn’t the product for you this is comparable to our previously Lidl‘s Island wonder cordless vacuum cleaner
4 October 2025
Unprompted review
Reply from SIXPAD
Dear Mr. & Mrs. Dentus,
We’re very sorry to hear about your experience, and we completely understand your frustration. Please rest assured that we take every customer concern seriously, and we never wish for anyone to feel disappointed or misled.
Our refund and return process always follows standard UK consumer protection guidelines, and we are more than happy to arrange a full refund once the product is returned to us in its original condition. To proceed swiftly, we kindly ask that you reply directly to our support team at 24h@sixpads.uk
with your order details — we’ll immediately provide the return address and next steps.
We truly regret the inconvenience this has caused and appreciate your patience as we work to resolve this promptly and professionally.
Warm regards,
David
Product Manager
SIXPAD UK
Poor quality failed within 2 weeks
Poor quality failed within 2 weeks and seemingly impossible to contact
3 November 2025
Unprompted review
Reply from SIXPAD
Dear Roger Clark,
Thank you for bringing this to our attention, and we’re very sorry to hear that your vacuum cleaner developed a fault so soon after purchase. That’s certainly not the experience we want our customers to have, and we completely understand how disappointing this must be.
Please rest assured that this issue falls fully within our after-sales service guarantee. In rare cases, a fault may occur due to transportation impact or internal component stress, but we’ll be more than happy to make things right for you.
Could you please contact us at 24h@sixpads.uk
with your order details and, if possible, a brief description or photo of the issue? Our support team will prioritise your case and arrange a swift resolution — whether that’s a replacement or another suitable solution.
Thank you again for your patience and understanding, Roger. We’ll make sure this is resolved promptly.
Warm regards,
David
Product Manager
SIXPAD UK
Providing replacement part.
Its a great product and when the flexi pipe split in the brush head, we sent an image of it, and they despatched a new brush assembly right away. They also communicated well and provided tracking information to us. Happy customer!
31 October 2025
Unprompted review
Reply from SIXPAD
Dear Peter Hamblin,
Thank you very much for taking the time to share your experience with us. We’re truly delighted to hear that you’re satisfied with both your SIXPAD vacuum cleaner and the support you received from our customer service team.
It’s great to know that the replacement brush assembly reached you promptly and that our communication and tracking updates met your expectations. At SIXPAD UK, we take pride in ensuring every customer feels fully supported — before and after purchase.
Your kind words mean a lot to us, and they motivate our entire team to continue providing efficient, friendly, and reliable service.
Should you ever require any further assistance, please don’t hesitate to reach out to us at 24h@sixpads.uk
— we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
What an excellent customer service this…
What an excellent customer service this company has. I have never come across a company that has this high level of aftercare service. I had a slight issue with my product but I contacted them and nothing was a problem. They immediately got me a replacement part sent out. They kept me up to date with the delivery. If I could give more than 5⭐️’s I would
Cayla & your team keep up the excellent work 👏
24 October 2025
Unprompted review
Reply from SIXPAD
Dear Jason Eames,
Thank you so much for your wonderful feedback — it truly means a great deal to all of us here at SIXPAD UK. We’re delighted to hear that you had such a positive experience with our customer service team and that your issue was resolved swiftly and smoothly.
Your kind words about our aftercare service and communication are greatly appreciated. At SIXPAD UK, we believe that excellent customer care is just as important as product quality, and it’s incredibly rewarding to know that our efforts made a difference for you.
I’ll be sure to pass on your appreciation to Cayla and the entire support team — they’ll be thrilled to hear your comments. Thank you again for your trust, generosity, and encouragement.
Should you ever need any further help or advice, please don’t hesitate to contact us at **24h@sixpads.uk** — we’ll always be happy to assist.
Warm regards,
David
Product Manager
SIXPAD UK
nothing beats SIXPAD
great product - easy to use -value for money-excellent after sales service
1 October 2025
Unprompted review
Reply from SIXPAD
Dear Sunny,
Thank you so much for your kind feedback — we’re absolutely delighted to hear that you’re happy with your SIXPAD vacuum and the service you’ve received.
It’s wonderful to know that you find it easy to use, great value for money, and supported by excellent after-sales care. At SIXPAD UK, we work hard to ensure that every part of our customer’s experience — from purchase to long-term use — feels simple, reliable, and worthwhile.
Your recognition truly means a lot to us, and we’ll be sure to share your kind words with the whole team. Should you ever need any further assistance or advice, please don’t hesitate to reach out to us at **24h@sixpads.uk** — we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
We love our vacuum cleaner
We love our vacuum cleaner, early this month the hose split in the brush split. I contacted the supplier and they asked me to send a photo.
They replaced the brush without any problems, they apologised for the inconvenience it caused but assured use all the way through that the part would be with us.
Can't fault this company for a great product and fantastic after care service.... WELL DONE to everyone concerned.
Regards
GH
17 October 2025
Unprompted review
Reply from SIXPAD
Dear Ms Gill Holyoake,
Thank you so much for taking the time to share such a kind and thoughtful review. We’re truly delighted to hear that you’re pleased with both your SIXPAD vacuum and the support you received from our team.
I’m very glad we were able to replace the brush promptly and keep you informed throughout the process. We understand how inconvenient it can be when something goes wrong, so it’s always our goal to resolve issues as quickly and smoothly as possible.
Your recognition of our aftercare service means a great deal to everyone here at SIXPAD UK — feedback like yours keeps our team motivated to deliver the highest standards of care and reliability.
Thank you once again for your trust and encouragement. Should you ever need any further assistance, please don’t hesitate to contact us at **24h@sixpads.uk** — we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
I love my Sixpad
I love my Sixpad!
Great suction, which is controllable, meaning that the battery has a long life between charges. The best feature is its light weight, easing the strain on my back. The Customer Services department was great when I misplaced the charger, immediately replacing it free of charge. A great product and company!
18 October 2025
Unprompted review
Reply from SIXPAD
Dear Ann,
Thank you so much for your wonderful feedback — it’s a real pleasure to read your kind words. We’re delighted to hear that you’re enjoying your SIXPAD vacuum, especially its strong yet efficient suction and lightweight design.
It’s also lovely to know that our customer service team was able to assist you promptly with your replacement charger. At SIXPAD UK, we take great pride in providing not only reliable products but also the kind of attentive service that makes ownership effortless and enjoyable.
Your recognition means a lot to our entire team. Should you ever need any further support or advice, please don’t hesitate to reach out to us at **24h@sixpads.uk** — we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.